메뉴 건너뛰기




Volumn 24, Issue 1, 2005, Pages 163-171

Courting customers: Assessing consumer racial profiling and other marketplace discrimination

Author keywords

[No Author keywords available]

Indexed keywords


EID: 20444506078     PISSN: 07439156     EISSN: 15477207     Source Type: Journal    
DOI: 10.1509/jppm.24.1.163.63893     Document Type: Review
Times cited : (132)

References (49)
  • 2
    • 0013238591 scopus 로고    scopus 로고
    • Will you help me, please? The effects of race, gender and manner of dress on retail service
    • Ainscough, Thomas and Carol M. Motley (2000), "Will You Help Me, Please? The Effects of Race, Gender and Manner of Dress on Retail Service," Marketing Letters, 11 (May), 129-35.
    • (2000) Marketing Letters , vol.11 , Issue.MAY , pp. 129-135
    • Ainscough, T.1    Motley, C.M.2
  • 3
    • 84990177131 scopus 로고    scopus 로고
    • Arguello and Govea, Petitioners, v. Conoco, Inc., Respondent (2003), Amicus Curiae Brief in support of the Petitioners of the Lawyers' Committee for Civil Rights Under Law, the Mexican American Legal Defense and Education Fund, and the National Association for the Advancement of Colored People, on Petition for a Writ of Certiorari to the United States Court of Appeals for the Fifth Circuit, U.S., No. 03-324, (October 6)
    • Arguello and Govea, Petitioners, v. Conoco, Inc., Respondent (2003), Amicus Curiae Brief in support of the Petitioners of the Lawyers' Committee for Civil Rights Under Law, the Mexican American Legal Defense and Education Fund, and the National Association for the Advancement of Colored People, on Petition for a Writ of Certiorari to the United States Court of Appeals for the Fifth Circuit, U.S., No. 03-324, (October 6).
  • 6
    • 84919509698 scopus 로고    scopus 로고
    • Legal: What happened to diversity's bad boys: Texaco, Denny's, Coca-cola
    • _ (2003), "Legal: What Happened to Diversity's Bad Boys: Texaco, Denny's, Coca-Cola," DiversityInc, (October-November), 111, 112, 114, 116.
    • (2003) DiversityInc , Issue.OCTOBER-NOVEMBER , pp. 111
  • 8
    • 84990230216 scopus 로고    scopus 로고
    • Charity v. Denny's (1999), WL 544687, U.S. District Court for the Eastern District of Louisiana
    • Charity v. Denny's (1999), WL 544687, U.S. District Court for the Eastern District of Louisiana.
  • 9
    • 84990241008 scopus 로고    scopus 로고
    • Civil Rights Act (1866), Ch. 31, 14 Stat. 27, reenacted by Enforcement Act of 1870, Ch. 114, 18, 16 Stat. 140, 144 (1870), codified as amended at 42 U.S.C. §§1981 and 1982, (April 9)
    • Civil Rights Act (1866), Ch. 31, 14 Stat. 27, reenacted by Enforcement Act of 1870, Ch. 114, 18, 16 Stat. 140, 144 (1870), codified as amended at 42 U.S.C. §§1981 and 1982, (April 9).
  • 10
    • 84990222028 scopus 로고    scopus 로고
    • _ (1964), Public Law 88-352, 78 Stat. 241, codified as amended at 42 U.S.C. §2000(a) to (a)(6)
    • _ (1964), Public Law 88-352, 78 Stat. 241, codified as amended at 42 U.S.C. §2000(a) to (a)(6).
  • 11
    • 84990209432 scopus 로고    scopus 로고
    • Commonwealth of Massachusetts v. The Children's Place Stores, Inc. (2000), Complaint and Consent Decree, MCAD Docket No. 00133755, (December 21)
    • Commonwealth of Massachusetts v. The Children's Place Stores, Inc. (2000), Complaint and Consent Decree, MCAD Docket No. 00133755, (December 21).
  • 13
    • 84936097259 scopus 로고
    • The continuing significance of race: Antiblack discrimination in public places
    • Feagin, Joe R. (1991), "The Continuing Significance of Race: Antiblack Discrimination in Public Places," American Sociological Review, 56 (February), 101-116.
    • (1991) American Sociological Review , vol.56 , Issue.FEBRUARY , pp. 101-116
    • Feagin, J.R.1
  • 14
    • 84990228143 scopus 로고    scopus 로고
    • Table 43
    • Federal Bureau of Investigation (2004) FBI Crime Statistics, (Table 43), [available at http://www.fbi.gov/ucr/cius_02/pdf/02crime4.pdf].
    • (2004) FBI Crime Statistics
  • 15
    • 20444444564 scopus 로고    scopus 로고
    • Shopping while black
    • Fifield, Adam and Elise O'Shaughnessy (2001), "Shopping While Black," Good Housekeeping, 233 (November), 129-36.
    • (2001) Good Housekeeping , vol.233 , Issue.NOVEMBER , pp. 129-136
    • Fifield, A.1    O'Shaughnessy, E.2
  • 16
    • 20444451960 scopus 로고    scopus 로고
    • Racial profiling by store clerks and security personnel in retail establishments
    • Gabbidon, S.L. (2003), "Racial Profiling by Store Clerks and Security Personnel in Retail Establishments," Journal of Contemporary Criminal Justice, 19 (August), 345-64.
    • (2003) Journal of Contemporary Criminal Justice , vol.19 , Issue.AUGUST , pp. 345-364
    • Gabbidon, S.L.1
  • 17
    • 0037707116 scopus 로고    scopus 로고
    • Targets of discrimination: Effects of race on responses to weapons holders
    • Greenwald, Anthony G., Mark A. Oakes, and Hunter G. Hoffman (2003), "Targets of Discrimination: Effects of Race on Responses to Weapons Holders," Journal of Experimental Social Psychology, 39 (4), 399-405.
    • (2003) Journal of Experimental Social Psychology , vol.39 , Issue.4 , pp. 399-405
    • Greenwald, A.G.1    Oakes, M.A.2    Hoffman, H.G.3
  • 18
    • 84990231799 scopus 로고    scopus 로고
    • Hampton v. Dillard Department Store (2002), 985 F.Supp.1055 (D.Kan. November 25, 1998); 247 F.3d 1091 (10th Cir. 2001); cert. denied at 122 S.Ct. 1071 (Mem), 151 L.Ed.2d 973, 70 USLW 3396, 70 USLW 3514, 534 U.S. 1131 (2002)
    • Hampton v. Dillard Department Store (2002), 985 F.Supp.1055 (D.Kan. November 25, 1998); 247 F.3d 1091 (10th Cir. 2001); cert. denied at 122 S.Ct. 1071 (Mem), 151 L.Ed.2d 973, 70 USLW 3396, 70 USLW 3514, 534 U.S. 1131 (2002).
  • 19
    • 3843063623 scopus 로고    scopus 로고
    • Shopping while black: Applying 42 U.S.C. §1981 to cases of consumer racial profiling
    • Harris, Anne-Marie G. (2003), "Shopping While Black: Applying 42 U.S.C. §1981 to Cases of Consumer Racial Profiling," Boston College Third World Law Journal, 23 (1), 1-57.
    • (2003) Boston College Third World Law Journal , vol.23 , Issue.1 , pp. 1-57
    • Harris, A.-M.G.1
  • 20
    • 20444437080 scopus 로고    scopus 로고
    • unpublished manuscript, School of Business, Salem State College
    • _ (2004), "State Public Accommodations Statutes and Cases," unpublished manuscript, School of Business, Salem State College.
    • (2004) State Public Accommodations Statutes and Cases
  • 21
    • 0347108272 scopus 로고    scopus 로고
    • A measure of our progress: Testing for race discrimination in public accommodations
    • Haydon, Stephen E. (1997), "A Measure of Our Progress: Testing for Race Discrimination in Public Accommodations," UCLA Law Review, 44 (April), 1207-1251.
    • (1997) UCLA Law Review , vol.44 , Issue.APRIL , pp. 1207-1251
    • Haydon, S.E.1
  • 22
    • 20444440228 scopus 로고    scopus 로고
    • Perception that some merchants practice racial profiling generates debate
    • Henderson, Timothy P. (2001), "Perception that Some Merchants Practice Racial Profiling Generates Debate," Stores, (June), [available at http://www.stores.org/archives/jun01edit.asp].
    • (2001) Stores , Issue.JUNE
    • Henderson, T.P.1
  • 23
    • 21844519158 scopus 로고
    • Researching sensitive topics in marketing: The special case of vulnerable populations
    • Hill, Ronald Paul (1995), "Researching Sensitive Topics in Marketing: The Special Case of Vulnerable Populations," Journal of Public Policy & Marketing, 14 (Spring), 143-48.
    • (1995) Journal of Public Policy & Marketing , vol.14 , Issue.SPRING , pp. 143-148
    • Hill, R.P.1
  • 25
    • 84990183420 scopus 로고    scopus 로고
    • Consumer racial profiling: Perspectives from the boardroom
    • paper presented at the McCombs School of Business, College of Communications, Austin, Tex. (March 30)
    • Hood, Rachelle (2004), "Consumer Racial Profiling: Perspectives from the Boardroom," paper presented at the University of Texas Ethics and Branding Speaker Series, McCombs School of Business, College of Communications, Austin, Tex. (March 30), [available online at http://research.communication. utexas.edu/crp].
    • (2004) University of Texas Ethics and Branding Speaker Series
    • Hood, R.1
  • 27
    • 20444502830 scopus 로고    scopus 로고
    • The multicultural economy 2004: America's minority buying power
    • Humphreys, Jeffrey M. (2004), "The Multicultural Economy 2004: America's Minority Buying Power," Georgia Business and Economic Conditions, 64 (3), [available at http://www.selig.uga.edu/forecast/GBEC/GBEC043Q.pdf].
    • (2004) Georgia Business and Economic Conditions , vol.64 , Issue.3
    • Humphreys, J.M.1
  • 28
    • 84990212686 scopus 로고    scopus 로고
    • Johnson v. Railway Express Agency (1975), 421 U.S. 454 (United States Supreme Court)
    • Johnson v. Railway Express Agency (1975), 421 U.S. 454 (United States Supreme Court).
  • 29
    • 84990213990 scopus 로고    scopus 로고
    • Jones v. Alfred H. Mayer Co. (1968), 392 U.S. 409
    • Jones v. Alfred H. Mayer Co. (1968), 392 U.S. 409.
  • 30
    • 0002934032 scopus 로고
    • Content analysis in consumer research
    • Kassarjian, Harold H. (1977), "Content Analysis in Consumer Research," Journal of Consumer Research, 4 (June), 8-18.
    • (1977) Journal of Consumer Research , vol.4 , Issue.JUNE , pp. 8-18
    • Kassarjian, H.H.1
  • 31
    • 20444434984 scopus 로고    scopus 로고
    • Consumer discrimination: The limitations of federal civil rights protection
    • Kennedy, Deseriee A. (2001), "Consumer Discrimination: The Limitations of Federal Civil Rights Protection," Missouri Law Review, 66 (2), 275-39.
    • (2001) Missouri Law Review , vol.66 , Issue.2 , pp. 275-339
    • Kennedy, D.A.1
  • 32
    • 0000881830 scopus 로고
    • Content-analysis research: An examination of applications with directives for improving research reliability and objectivity
    • Kolbe, Richard H. and Melissa Burnett (1991), "Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity," Journal of Consumer Research, 18 (September), 243-50.
    • (1991) Journal of Consumer Research , vol.18 , Issue.SEPTEMBER , pp. 243-250
    • Kolbe, R.H.1    Burnett, M.2
  • 33
    • 20444473676 scopus 로고    scopus 로고
    • Lawsuits filed by minorities draw more attention to racial profiling of consumers
    • Kong, Deborah (2003), "Lawsuits Filed by Minorities Draw More Attention to Racial Profiling of Consumers," Associated Press, (June 8).
    • (2003) Associated Press , Issue.JUNE 8
    • Kong, D.1
  • 34
    • 20444438237 scopus 로고    scopus 로고
    • New face of Racism in America: Retailers denying checks and cab drivers refusing rides in minority
    • Knickerbocker, Brad (2000), "New Face of Racism in America: Retailers Denying Checks and Cab Drivers Refusing Rides in Minority," The Christian Science Monitor, (January 14), 1.
    • (2000) The Christian Science Monitor , Issue.JANUARY 14 , pp. 1
    • Knickerbocker, B.1
  • 35
    • 0034237923 scopus 로고    scopus 로고
    • The salience of race in everyday life: Black customers' shopping experiences in black and white neighborhoods
    • Lee, Jennifer (2000), "The Salience of Race in Everyday Life: Black Customers' Shopping Experiences in Black and White Neighborhoods," Work and Occupations, 27 (3), 353-76.
    • (2000) Work and Occupations , vol.27 , Issue.3 , pp. 353-376
    • Lee, J.1
  • 36
    • 84990246615 scopus 로고    scopus 로고
    • McCoo v. Denny's (2000), 2000 WL 156824 (U.S. District Court for the District of Kansas)
    • McCoo v. Denny's (2000), 2000 WL 156824 (U.S. District Court for the District of Kansas).
  • 37
    • 21644465708 scopus 로고    scopus 로고
    • Discrimination's lingering sting: Minorities tell of profiling, other bias
    • Morin, Richard and Michael H. Cottman (2001), "Discrimination's Lingering Sting: Minorities Tell of Profiling, Other Bias," The Washington Post, (June 22), A1.
    • (2001) The Washington Post , Issue.JUNE 22
    • Morin, R.1    Cottman, M.H.2
  • 38
    • 84990222315 scopus 로고    scopus 로고
    • Murrell v. Ocean Mecca Motel, Inc. (2001), 262 F.3d 253 (4th Circuit Court of Appeals)
    • Murrell v. Ocean Mecca Motel, Inc. (2001), 262 F.3d 253 (4th Circuit Court of Appeals).
  • 39
    • 26044440698 scopus 로고    scopus 로고
    • Arab Americans caught in profile snare: Detained, denied boarding or kicked off planes for looking middle eastern
    • Nakao, Annie (2001), "Arab Americans Caught in Profile Snare: Detained, Denied Boarding or Kicked Off Planes for Looking Middle Eastern," The San Francisco Chronicle, (September 28), Al.
    • (2001) The San Francisco Chronicle , Issue.SEPTEMBER 28
    • Nakao, A.1
  • 40
    • 84990229799 scopus 로고    scopus 로고
    • Newman v. Piggie Park Enters., Inc. (1968), 377 F.2d 433 (4th Cir. 1967), 390 U.S. 400
    • Newman v. Piggie Park Enters., Inc. (1968), 377 F.2d 433 (4th Cir. 1967), 390 U.S. 400.
  • 41
    • 84990173754 scopus 로고    scopus 로고
    • Patterson v. McLean Credit Union (1989), 491 U.S. 164
    • Patterson v. McLean Credit Union (1989), 491 U.S. 164.
  • 42
    • 84990189080 scopus 로고    scopus 로고
    • Runyon v. McCrary (1976), 427 U.S. 160.
    • Runyon v. McCrary (1976), 427 U.S. 160.
  • 43
    • 33748063869 scopus 로고
    • Reliability of content analysis: The case of nominal scale coding
    • Scott, W. (1955), "Reliability of Content Analysis: The Case of Nominal Scale Coding," Public Opinion Quarterly, 19 (3), 321-25.
    • (1955) Public Opinion Quarterly , vol.19 , Issue.3 , pp. 321-325
    • Scott, W.1
  • 44
    • 35649019461 scopus 로고    scopus 로고
    • Racial discrimination in 'Everyday' commercial transactions: What do we know, what do we need to know, and how can we find out?
    • Michael Fix and Margery Austin Turner, eds. Washington, DC: The Urban Institute
    • Siegelman, Peter (1999), "Racial Discrimination in 'Everyday' Commercial Transactions: What Do We Know, What Do We Need to Know, and How Can We Find Out?' in A National Report Card on Discrimination in America: The Role of Testing, Michael Fix and Margery Austin Turner, eds. Washington, DC: The Urban Institute.
    • (1999) A National Report Card on Discrimination in America: The Role of Testing
    • Siegelman, P.1
  • 45
    • 84990189217 scopus 로고    scopus 로고
    • Simmons-Thomas v. Macy's East, Inc., Federated Department Stores, Inc., et al. (2003), No. 03-CV-3625, Amended complaint filed with the United States District Court for the Southern District of New York (June 2)
    • Simmons-Thomas v. Macy's East, Inc., Federated Department Stores, Inc., et al. (2003), No. 03-CV-3625, Amended complaint filed with the United States District Court for the Southern District of New York (June 2).
  • 47
    • 3843134208 scopus 로고    scopus 로고
    • Consumer racial profiling in retailing: Bigotry goes to market
    • Williams, Jerome D., Geraldine R. Henderson, and Anne-Marie Harris (2001), "Consumer Racial Profiling in Retailing: Bigotry Goes to Market," The New Crisis, 108 (November-December), 22-24.
    • (2001) The New Crisis , vol.108 , Issue.NOVEMBER-DECEMBER , pp. 22-24
    • Williams, J.D.1    Henderson, G.R.2    Harris, A.-M.3
  • 49
    • 20444471839 scopus 로고    scopus 로고
    • Survey of attitudes toward customer ethnocentrism and shopping in retail store: The role of race
    • Cornelia Pechmann and S. Ratneshwar, eds. Postdam, NY: Society for Consumer Psychology
    • _ and Thelma Snuggs (1997), "Survey of Attitudes Toward Customer Ethnocentrism and Shopping in Retail Store: The Role of Race," in Society for Consumer Psychology 1997 Winter Conference Proceedings, Cornelia Pechmann and S. Ratneshwar, eds. Postdam, NY: Society for Consumer Psychology, 161-62.
    • (1997) Society for Consumer Psychology 1997 Winter Conference Proceedings , pp. 161-162
    • Snuggs, T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.