Chapter 9 A conceptual model of the effects of emotional labor strategies on customer outcomes

Research on Emotion in Organizations

Volumn 2, Issue , 2006, Pages 219-236

  Groth, Markus ^a   Hennig Thurau, Thorsten ^a   Walsh, Gianfranco ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33947231127     PISSN: 17469791     EISSN: None     Source Type: Book Series    
DOI: 10.1016/S1746-9791(06)02009-8     Document Type: Review

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