A dynamic model of customer complaining behaviour from the perspective of service-dominant logic

European Journal of Marketing

Volumn 46, Issue 1, 2012, Pages 284-305

  Tronvoll, Bård ^a  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

Author keywords

Action complaint responses; Communication complaint responses; Complaint process; Complaints; Customer complaining behaviour; Customer satisfaction; Customers; Logic; Service dominant logic of marketing

Indexed keywords

EID: 84856796215     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090561211189338     Document Type: Review

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