Consumer complaints and redress: An important mechanism for protecting and empowering consumers1

International Journal of Consumer Studies

Volumn 26, Issue 3, 2002, Pages 217-226

  Hogarth, Jeanne M ^a   English, Maureen P ^a  

^a FEDERAL RESERVE BOARD   (United States)

Author keywords

Consumer behaviour; Consumer complaints; Consumer protection; Financial services

Indexed keywords

EID: 33947173993     PISSN: 14706423     EISSN: 14706431     Source Type: Journal    
DOI: 10.1046/j.1470-6431.2002.00239.x     Document Type: Article

References (14)

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