Customer complaint behaviour from the perspective of the service-dominant logic of marketing

Managing Service Quality: An International Journal

Volumn 17, Issue 6, 2007, Pages 601-620

  Tronvoll, Bård ^a  

^a Oslo School of Management   (Norway)

Author keywords

Complaints; Consumer behaviour; Service industries

Indexed keywords

EID: 49949096117     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520710834966     Document Type: Article

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