Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries

Total Quality Management and Business Excellence

Volumn 22, Issue 12, 2011, Pages 1331-1351

  Talib, Faisal ^a   Rahman, Zillur ^b   Qureshi, M N ^c  

^a ALIGARH MUSLIM UNIVERSITY   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY ROORKEE   (India)

^c M S UNIVERSITY OF BARODA   (India)

Author keywords

Analytic hierarchy process (ahp); Prioritisation; Service industries; Top management commitment; Total quality management (tqm); Tqm practices

Indexed keywords

EID: 84856438815     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2011.625192     Document Type: Review

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