Development and validation of an instrument for measuring total quality service

Total Quality Management and Business Excellence

Volumn 17, Issue 6, 2006, Pages 733-749

  Saravanan, R ^a   Rao, K S P ^a  

^a ANNA UNIVERSITY   (India)

Author keywords

Instrument; Service sector; Total quality service; Validation

Indexed keywords

EID: 33746792389     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600594487     Document Type: Article

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