Business process outsourcing studies: A critical review and research directions

Journal of Information Technology

Volumn 26, Issue 4, 2011, Pages 221-258

  Lacity, Mary C ^a   Solomon, Stan ^a   Yan, Aihua ^a   Willcocks, Leslie P ^b  

^a UNIVERSITY OF MISSOURI ST LOUIS   (United States)

^b UNIVERSITY OF LONDON   (United Kingdom)

Author keywords

business process outsourcing; information technology outsourcing; offshore outsourcing

Indexed keywords

ACADEMIC LITERATURE; BUSINESS ANALYTICS; BUSINESS PROCESS; BUSINESS PROCESS OUTSOURCING; CRITICAL REVIEW; DEPENDENT VARIABLES; EMPIRICAL LITERATURE; EMPIRICAL RESEARCH; ENVIRONMENTAL INFLUENCES; GLOBAL SOURCING; GROUNDED THEORY DEVELOPMENT; INDEPENDENT VARIABLES; INFORMATION TECHNOLOGY OUTSOURCING; OFFSHORE OUTSOURCING; OUTSOURCE; PRICING MODELS; RESEARCH DIRECTIONS; RESEARCH QUESTIONS; SERVICE PROVIDER;

INFORMATION TECHNOLOGY; RESEARCH;

OUTSOURCING;

EID: 82055208146     PISSN: 02683962     EISSN: 14664437     Source Type: Journal    
DOI: 10.1057/jit.2011.25     Document Type: Review

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