메뉴 건너뛰기




Volumn 33, Issue 2, 2009, Pages 160-177

Training drivers, competitive strategy and clients' needs: Case studies of three business process outsourcing organisations

Author keywords

India; Learning organizations; Outsourcing; Quality management techniques; Specifications; Training

Indexed keywords


EID: 70349413476     PISSN: 03090590     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090590910939058     Document Type: Article
Times cited : (22)

References (38)
  • 1
  • 2
    • 0001724531 scopus 로고    scopus 로고
    • Beyond Becker: Training in imperfect markets
    • Acemoglu, D. and Pischke, J. (1998b), Beyond Becker: training in imperfect markets, The Economic Journal, Vol. 109, pp. 112-42.
    • (1998) The Economic Journal , vol.109 , pp. 112-42
    • Acemoglu, D.1    Pischke, J.2
  • 6
    • 70349434368 scopus 로고    scopus 로고
    • "How competitive strategy matters? Understanding the drivers of training, learning and performance at the firm level", Research Paper No. 66, Centre for Skills, Knowledge and Organisational Performance, Oxford University, Oxford and Warwick University, Coventry
    • Ashton, D.N. and Sung, J. (2006), "How competitive strategy matters? Understanding the drivers of training, learning and performance at the firm level", Research Paper No. 66, Centre for Skills, Knowledge and Organisational Performance, Oxford University, Oxford and Warwick University, Coventry.
    • (2006)
    • Ashton, D.N.1    Sung, J.2
  • 8
    • 0001952613 scopus 로고
    • The comparative advantage of educated workers in implementing new technology
    • Bartel, A.P. and Lichtenberg, F.R. (1987), The comparative advantage of educated workers in implementing new technology, The Review of Economics and Statistics, Vol. 69, No.1, pp. 1-11.
    • (1987) The Review of Economics and Statistics , vol.69 , Issue.1 , pp. 1-11
    • Bartel, A.P.1    Lichtenberg, F.R.2
  • 12
    • 84923839608 scopus 로고    scopus 로고
    • HR strategy and competitive advantage in the service sector
    • Boxall, P. (2003), HR strategy and competitive advantage in the service sector, Human Resource Management Journal, Vol. 13, No.3, pp. 5-20.
    • (2003) Human Resource Management Journal , vol.13 , Issue.3 , pp. 5-20
    • Boxall, P.1
  • 14
    • 0001073758 scopus 로고
    • Building theories from case study research
    • Eisenhardt, K.M. (1989), Building theories from case study research, Academy of Management Review, Vol. 14, No.4, pp. 532-50.
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-50
    • Eisenhardt, K.M.1
  • 17
    • 54249097299 scopus 로고
    • The factors that trigger training
    • December
    • Hendry, C. and Pettigrew, A. (1989), The factors that trigger training, Personnel Management, December, pp. 28-32.
    • (1989) Personnel Management , pp. 28-32
    • Hendry, C.1    Pettigrew, A.2
  • 18
    • 70349422894 scopus 로고    scopus 로고
    • The Nature of Training and Motivation to Train in Small Firms, Research Report No. RR330, Department for Education and Skills, Nottingham
    • Kitchin, J. and Blackburn, R. (2002), The Nature of Training and Motivation to Train in Small Firms, Research Report No. RR330, Department for Education and Skills, Nottingham.
    • (2002)
    • Kitchin, J.1    Blackburn, R.2
  • 20
    • 0003749751 scopus 로고    scopus 로고
    • Developing countries in international division of labour in software and service industry: Lessons from the Indian experience
    • background paper in the CD-ROM version of the World Employment Report 2001: Life at Work in the Information Economy, ILO, Geneva
    • Kumar, N. (2001), Developing countries in international division of labour in software and service industry: lessons from the Indian experience, background paper in the CD-ROM version of the World Employment Report 2001: Life at Work in the Information Economy, ILO, Geneva.
    • (2001)
    • Kumar, N.1
  • 21
    • 43449086443 scopus 로고    scopus 로고
    • How research contributes to the HRD value chain
    • Swanson, R.A., Holton, E.F. III (Eds.), Berrett-Koehler, San Francisco, CA
    • Leimbach, M.P. and Baldwin, T.T. (1997), How research contributes to the HRD value chain, Swanson, R.A., Holton, E.F. III (Eds.), Human Resource Development: A Research Handbook, Berrett-Koehler, San Francisco, CA.
    • (1997) Human Resource Development: A Research Handbook
    • Leimbach, M.P.1    Baldwin, T.T.2
  • 24
    • 70349427818 scopus 로고    scopus 로고
    • NASSCOM, available at:, (accessed September 25, 2007)
    • NASSCOM (2007), "IT industry factsheet - August 2007", available at: www.nasscom.org. (accessed September 25, 2007).
    • (2007) IT Industry Factsheet - August 2007
  • 28
    • 0031495464 scopus 로고    scopus 로고
    • A framework for market-based organisational learning: Linking values, knowledge, and behaviour
    • Sinkula, J.M., Baker, W.E. and Noordewier, T. (1997), A framework for market-based organisational learning: linking values, knowledge, and behaviour, Journal of the Academy of Marketing Science, Vol. 25, pp. 305-18.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , pp. 305-18
    • Sinkula, J.M.1    Baker, W.E.2    Noordewier, T.3
  • 29
    • 84992988776 scopus 로고
    • Market orientation and the learning organization
    • Slater, S.F. and Narver, J.C. (1995), Market orientation and the learning organization, Journal of Marketing, Vol. 59, pp. 63-74.
    • (1995) Journal of Marketing , vol.59 , pp. 63-74
    • Slater, S.F.1    Narver, J.C.2
  • 30
    • 70349420318 scopus 로고    scopus 로고
    • Casing the joint: Case study methodology in VET research at the organisational level
    • Smith, A. (2000), Casing the joint: case study methodology in VET research at the organisational level, Australian and New Zealand Journal of Vocational Education Research, Vol. 8, No.1, pp. 73-91.
    • (2000) Australian and New Zealand Journal of Vocational Education Research , vol.8 , Issue.1 , pp. 73-91
    • Smith, A.1
  • 31
    • 27844477746 scopus 로고    scopus 로고
    • Analysing firm training: Five propositions for future research
    • Smith, A. and Dowling, P.J. (2001), Analysing firm training: five propositions for future research, Human Resource Development Quarterly, Vol. 12, No.2, pp. 147-67.
    • (2001) Human Resource Development Quarterly , vol.12 , Issue.2 , pp. 147-67
    • Smith, A.1    Dowling, P.J.2
  • 32
    • 85178950553 scopus 로고    scopus 로고
    • The impact of organisational change on the nature and extent of training in Australian enterprises
    • Smith, A., Oczkowksi, E., Macklin, R. and Noble, C. (2004), The impact of organisational change on the nature and extent of training in Australian enterprises, International Journal of Training and Development, Vol. 7, No.1, pp. 94-110.
    • (2004) International Journal of Training and Development , vol.7 , Issue.1 , pp. 94-110
    • Smith, A.1    Oczkowksi, E.2    Macklin, R.3    Noble, C.4
  • 33
    • 34548165788 scopus 로고    scopus 로고
    • Theory framework for applied disciplines: Boundaries, contributing, core, useful, novel, and irrelevant components
    • Swanson, R. (2007), Theory framework for applied disciplines: boundaries, contributing, core, useful, novel, and irrelevant components, Human Resource Development Review, Vol. 6, No.3, pp. 321-39.
    • (2007) Human Resource Development Review , vol.6 , Issue.3 , pp. 321-39
    • Swanson, R.1
  • 34
    • 0005218259 scopus 로고
    • Towards a theory of informal and incidental learning in organisations
    • Watkins, K. and Marsick, V. (1992), Towards a theory of informal and incidental learning in organisations, International Journal of Lifelong Education, Vol. 11, No.2, pp. 287-300.
    • (1992) International Journal of Lifelong Education , vol.11 , Issue.2 , pp. 287-300
    • Watkins, K.1    Marsick, V.2
  • 35
    • 0005325660 scopus 로고
    • The adoption of interrelated innovations: A human capital approach
    • Wozniak, G. (1984), The adoption of interrelated innovations: a human capital approach, The Review of Economics and Statistics, Vol. 66, No.1, pp. 70-9.
    • (1984) The Review of Economics and Statistics , vol.66 , Issue.1 , pp. 70-9
    • Wozniak, G.1
  • 37
    • 0001361501 scopus 로고
    • Integrated manufacturing and job design: Moderating effects of organisational inertia
    • Dean, J.W. Jr and Snell, S.A. (1991), Integrated manufacturing and job design: moderating effects of organisational inertia, Academy of Management Journal, Vol. 34, No.4, pp. 776-804.
    • (1991) Academy of Management Journal , vol.34 , Issue.4 , pp. 776-804
    • Dean Jr, J.W.1    Snell, S.A.2
  • 38
    • 3042910459 scopus 로고
    • Distinguishing control from learning in total quality management: A contingency perspective
    • Sitkin, S.B., Sutcliffe, K.M. and Schroeder, R.G. (1994), Distinguishing control from learning in total quality management: a contingency perspective, Academy of Management Review, Vol. 19, No.3, pp. 537-64.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 537-64
    • Sitkin, S.B.1    Sutcliffe, K.M.2    Schroeder, R.G.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.