Operational capabilities development in mediated offshore software services models

Journal of Information Technology

Volumn 23, Issue 1, 2008, Pages 3-17

  Jarvenpaa, Sirkka L ^a   Mao, Ji Ye ^b  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

^b Renmin University of China   (China)

Author keywords

Learning mechanisms; Offshore outsourcing; Operational capabilities; Software services firms

Indexed keywords

EID: 43449085234     PISSN: 02683962     EISSN: 14664437     Source Type: Journal    
DOI: 10.1057/palgrave.jit.2000125     Document Type: Article

References (53)

1. Analysis International (2007). Analysis International Says China Offshore Software Outsourcing Market Reached RMB 3.315 in Q1 of 2007, http://english.analysys.com.cn/home/index.php, last accessed September 30, 2007.
2. Argote, L. (1999). Organizational Learning: Creating, retaining and transferring knowledge, MA: Kluwer Academic Publishers.
3. Aron, R. and Singh, J.V. (2005). Getting Offshoring Right, Harvard Business Review 83(12): 135-140.
4. Barney, J.B. (1991). Firm Resources and Sustained Competitive Advantage, Journal of Management 17(1): 99-120.
5. Borman, M. (2006). Applying Multiple Perspectives to the BPO Decision: A case study of call centres in Australia, Journal of Information Technology 21(2): 99-115.
6. Brown, C.Y. (1999). Horizontal Mechanisms Under Differing IS Organization Contexts, MIS Quarterly 23(3): 421-454.
7. Carmel, E. and Agarwal, R. (2002). The Maturation of Offshore Sourcing of Information Technology Work, MIS Quarterly-Executive 1(2): 65-77.
8. Carmel, E. and Tjia, P. (2005). Offshoring Information Technology: Sourcing and outsourcing to a global workforce, Cambridge: Cambridge University Press.
9. Dutta, A. and Roy, R. (2005). Offshore Outsourcing: A dynamic causal model of counteracting forces, Journal of Management Information Systems 22(2): 15-35.
10. Economic Daily (2007). Second Batch of Chinese Service Outsourcing Cities, 1/7/2007.
11. Eisenhardt, K, and Martin, J. (2000). Dynamic Capabilities: What are they? Strategic Management Journal 21: 1105-1121.
12. Eisenhardt, K.M. (1989). Building Theories from Case Study Research, Academy of Management Review 14(4): 532-550.
13. Ethiraj, S.K., Kale, P., Krishnan, M.S. and Singh, J.V. (2005). Where Do Capabilities Come From and How Do They Matter? A Study in the Software Services Industry, Strategic Management Journal 26: 25-45.
14. Feenstra, R.C. and Hanson, G.H. (2005). Ownership and Control in Outsourcing to China: Estimating the property-rights theory of the firm, Quarterly Journal of Economics 120(2) 729-761.
15. Feeny, D., Lacity, M. and Wilkocks, L.P. (2005). Taking the Measure of Outsourcing Providers, MIT Sloan Management Review 46(3): 41-48.
16. Ferratt, T.W., Agarwal, R., Brown, C.V. and Moore, J.E. (2005). IT Human Resource Management Configurations and IT Turnover: Theoretical synthesis and empirical analysis, Information Systems Research 16(3): 237-255.
17. Garud, R. and Kumaraswamy, A. (2005). Vicious and Virtuous Circles in the Management of Knowledge: The case of Infosys technologies, MIS Quarterly 29(1): 9-33.
18. Goles, T. (2001). The Impact of Client-Vendor Relationship on Outsourcing Success, Unpublished Ph.D. Dissertation, University of Houston, Houston, TX.
19. Gonzales, R., Gasco, J. and Llopis, J. (2006). Information Systems Outsourcing: A literature analysis, Information & Management 43(7): 821-834.
20. Gupta, U. and Raval, V. (1999). Critical Success Factors for Anchoring Offshore Projects, Information Strategy 15(2): 21-27.
21. Herbsleb, J., Zubrow, D., Goldenson, D., Hayes, W. and Paulk, M. (1997). Software Quality and the Capability Maturity Model, Communications of the ACM 40(6): 30-40.
22. Hu, W., Chen, Y., Fan, Y. and Cao, K. (2007). Software Outsourcing in Beijing: Fundamentals, Trends, and Implications, Working Paper, Renmin University of China.
23. Hsieh, C.-T. and Woo, K.T. (2005). The Impact of Outsourcing to China on Hong Kong's Labor Market, The American Economic Review 95(5): 1673-1687.
24. Iacono, C.S., Subramani, M. and Henderson, J.C. (1995). Entrepreneur or Intermediary: The nature of the relationship Manager's job, Proceedings of the 16th International Conference on Information Systems, Amsterdam, December 1995, 289-3001.
25. Ju, D. (2001). China's Budding Software Industry, IEEE Software 18(3): 92-95.
26. Kaiser, K. and Hawk, S. (2004). Evolution of Offshore Software Development: From outsourcing to co-sourcing, MIS Quarterly Executive 3(2): 69-81.
27. Kennedy, G. and Clark, G. (2006). Outsourcing to China - Risks and Benefits, The Computer Law and Security Report 22(3): 250-253.
28. Krishnan, M.S. and Kellner, M.I. (1999). Measuring Process Consistency: Implications for reducing software defects, IEEE Transactions on Software Engineering 25(6): 800-815.
29. Levina, N. (2006). Collaborating Across Boundaries in a Global Economy: Do Organizational Boundaries and Country Contexts Matter?, Twenty-Seventh International Conference on Information Systems (Milwaukee), pp. 627-542.
30. Levina, N. and Ross, J.W. (2003). From the Vendor's Perspective: Exploring the value proposition in information technology outsourcing, MIS Quarterly 7(3): 331-364.
31. Liker, J.K. and Choi, T.Y. (2004). Building Deep Supplier Relationships, Harvard Business Review 82(12): 104-113.
32. Morstead, S. and Blount, G. (2003). Offshore Ready: Strategies to plan & profit from offshore IT-enabled services, USA: ISANI Press.
33. Neusoft (2006) at http://www.neusoft.com/en/news/html/20060705/ 778123936.html (last accessed on December 15, 2006).
34. Nicholson, B, and Sahay, S. (2001). Some Political and Cultural Issues in the Globalization of Software Development: Case experience from Britain and India, Information and Organization 11: 25-43.
35. Organisation for Economic Co-operation and Development (OECD) (2007). Is China the New Centre for Offshoring of IT and ICT-enabled Services?, March 29 2007, JT03224696.
36. Oshri, I., Kotlarsky, J. and Willcocks, L. (2007). Managing Dispersed Expertise in IT Offshore Outsourcing: Lessons from Tata Consultancy Services, MIS Quarterly Executive 6(2): 53-65.
37. Pan, S., Pan, G. and Hsieh, M.J. (2005). A Dual-Level Analysis of the Capability Development Process: A case study of TT&T, Journal of the American Society for Information Science and Technology 57(13): 1814-1829.
38. Penrose, E.T. (1959). The Theory of the Growth of the Firm, New York: Wiley.
39. Pries-Heje, J., Baskerville, R. and Hansen, G.I. (2005). Strategy Models for Enabling Offshore Outsourcing: Russian short-cycle-time software development, Information Technology for Development 11(1): 5-30.
40. Qu, Z. and Brocklehurst, M. (2003). What will it Take for China to Become a Competitive Force in Offshore Outsourcing? An Analysis of the Role of Transaction Costs in Supplier Selection, Journal of Information Technology 18(1): 53-67.
41. Rajkumar, T.M. and Mani, R.V.S. (2001). Offshore Software Development: The view from Indian suppliers, Information Systems Management 18: 63-73.
42. Rottman, J.W. and Lacity, M.C. (2006). Proven Practice Effectively Offshoring IT Work, MIT Sloan Management Review 47(3): 56-63.
43. Sapienza, H.J., Autio, E., George, G. and Zahra, S.A. (2006). A Capabilities Perspective on the Effects of Early Internationalization of Firm Survival and Growth, Academy of Management Review 31(4): 914-933.
44. Vashistha, A. and Vashistha, A. (2006). The offshore nation: strategies for success in global outsourcing and offshoring, New York: McGraw-Hill.
45. Vestring, T., Rouse, T. and Reinert, U. (2005). Hedge Your Offshoring Bets, MIT Sloan Management Review 46(3): 27-29.
46. Willcocks, L. and Lacity, M. (2007). Global Sourcing of Business and IT Services, London: Palgrave.
47. Willcocks, L. and Lacity, M.C. (2000). Relationships in IT Outsourcing: A stakeholder perspective, in R. Zmud (ed.) Framing the Domains of IT Management, Cincinnati, OH: Pinnaflex Inc., pp. 355-384.
48. Wu, L.-Y. (2006). Resources, Dynamic Capabilities and Performance in a Dynamic Environment: Perceptions in Taiwanese IT enterprises, Information and Management 43: 447-454.
49. Wu, Q., Klincewicz, K. and Miyazaki, K. (2005). Sectoral Systems of Innovation in Asia: Partnership networks of software companies in China and India, Working paper, Graduate School of Innovation Management, Tokyo Institute of Technology, 16 December 2005.
50. Yin, R.K. (1989). Case Study Research Design and Methods, 5th Edition, Newbury Park, CA: Sage Publications.
51. Youndt, M.A., Snell, S.A., Dean, J.W. and Lepak, D.P. (1996). Human Resource Management, Manufacturing Strategy, and Firm Performance, Academy of Management Journal 39(4): 836-866.
52. Zahra, S.A, Sapienza, H.J. and Davidsson, P. (2006). Entrepreneurship and Dynamic Capabilities: A review, model, and research agenda, Journal of Management Studies 43(4): 917-955.
53. Zollo, M, and Winter, S.G. (2002). Deliberate Learning and the Evolution of Dynamic Capabilities, Organization Science 13(3): 339-351.