The impact of cultural differences in offshore outsourcing-Case study results from German-Indian application development projects

Information Systems Frontiers

Volumn 10, Issue 2, 2008, Pages 243-258

  Winkler, Jessica K ^a   Dibbern, Jens ^a   Heinzl, Armin ^a  

^a UNIVERSITY OF MANNHEIM   (Germany)

Author keywords

Application development; Case study; Cultural differences; Offshoring; Outsourcing

Indexed keywords

INDUSTRIAL RESEARCH; INTERNATIONAL TRADE; OUTSOURCING; PROJECT MANAGEMENT;

FOREIGN COUNTRIES; OFFSHORE DEVELOPMENT PROJECTS; OFFSHORE OUTSOURCING;

INDUSTRIAL MANAGEMENT;

EID: 41049095777     PISSN: 13873326     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10796-008-9068-5     Document Type: Article

References (52)

1. Bartenschlager, J., Giza, H., Heinzl, A. H., Herrmann, N., Heym, M., Horstmann, A.- J., et al. (2005). Marktsituation und Handlungsoptionen zum Near- und Offshoring pp. 1-43. Germany: Process Alliance Institute.
2. Benbasat, I., Goldstein, D. K., & Mead, M. (1987). The case research strategy in studies of information systems. MIS Quarterly, 11(3), 369-386.
3. Blau, P. (1964). Exchange and power in social life. New York: Wiley.
4. Bode, A., & Mertens, P. (2006). Globalization and offshoring of software. Informatik Spektrum, 29(3), 171-173.
5. Carmel, E., & Agarwal, R. (2001). Tactical approaches for alleviating distance in global software development. IEEE Software, 18, 22-29.
6. Carmel, E., & Agarwal, R. (2002). The maturation of offshore sourcing of information technology work. MIS Quarterly Executive, 1(2), 65-77.
7. Carmel, E., & Tija, P. (2005). Offshoring information technology-sourcing and outsourcing to a global workforce. Cambridge: Cambridge University Press.
8. Dibbern, J., Goles, T., Hirschheim, R., & Jayatilaka, B. (2004). Information systems outsourcing: A survey and analysis of the literature. The Data Base for Advances in Information Systems, 35(4), 6-102.
9. Dibbern, J., Winkler, J., & Heinzl, A. (2008). Explaining Variations in Client Extra Costs Between Software Projects Offshored to India. MIS Quarterly, 32(2), June 2008 (in press).
10. Doney, P. M., Cannon, J. P., & Mullen, M. R. (1998). Understanding the influence of national culture on the development of trust. Academy of Management Review, 23(3), 601-620.
11. Earley, P. C. (1993). East meets West meets Mideast: Further explorations of collectivistic and individualistic work groups. Academy of Management Journal, 36(2), 319-348.
12. Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532-550.
13. Goles, T. (2001). The impact of the client/vendor relationship on outsourcing success. In: Department of Decision and Information Sciences, University of Houston, Houston.
14. Gopal, A., Sivaramakrishnan, K., Krishnan, M. S., & Mukhopadhyay, T. (2003). Contracts in offshore software development: An empirical analysis. Management Science, 49(12), 1671-1683.
15. Grover, V., Cheon, M. J., & Teng, J. T. C. (1994). A descriptive study on the outsourcing of information systems functions. Information & Management, 27(1), 33-44.
16. Grover, V., Cheon, M. J., & Teng, J. T. C. (1996). The effect of service quality and partnership on the outsourcing of information systems functions. Journal of Management Information Systems, 12(4), 89-116.
17. Heeks, R., Krishna, S., Nicholson, B., & Sahay, S. (2001). Synching or sinking: Global software outsourcing relationships. IEEE Software, 54-60.
18. Heinzl, A., & Sinß, M. (1993). Kooperationen zur zwischenbetrieblichen Entwicklung von Anwendungssystemen. Information Management, 2, 60-67.
19. Hirschheim, R., George, B., & Wong, S. F. (2004). Information technology outsourcing: The move towards offshoring. Indian Journal of Economics and Business, Fall(Special issue), 103-124.
20. Hofstede, G. (1980). Culture's consequences: International differences in work-related values. Beverly Hills, CA: Sage.
21. Hofstede, G. (1983). National culture in four dimensions. International Studies of Management and Organization, 13(2), 46-74.
22. Hofstede, G. (1993). Cultural constraints in management theories. Academy of Management Executive, 7(1), 81-94.
23. Kaiser, K. M., & Hawk, S. (2004). Evolution of offshore software development: From outsourcing to cosourcing. MIS Quarterly Executive, 3(2), 69-81.
24. Kern, T. (1997). The gestalt of an information technology outsourcing relationship: An exploratory analysis. International Conference on Information Systems, Atlanta, Georgia, pp. 37-57.
25. Kliem, R. (2004). Managing the risks of offshore IT development projects. Information Systems Management, 21(3), 22-27.
26. Krishna, S., Sahay, S., & Walsham, G. (2004). Managing cross-cultural issues in global software outsourcing. Communication of the ACM, 47(4), 62-66.
27. Kubicek, H. (1977). Heuristische Bezugsrahmen und heuristisch angelegte Forschungsdesigns als Elemente einer Konstruktiosstrategie empirischer Forschung. In R. Köhler (Ed.), Empirische und handlungsorientierte Forschungskonzeptionen (pp. 3-36). Stuttgart.
28. Kumar, K., & Bjorn-Andersen, N. (1990). A cross-cultural comparison of IS designer values. Communication of the ACM, 33(5), 528-538.
29. Lee, J.-N., & Kim, Y.-G. (1999). Effect of partnership quality on IS outsourcing success: Conceptual framework and empirical validation. Journal of Management Information Systems, 15(4), 29-61.
30. Lytle, A. L., Brett, J. M., Barsness, Z. I., Tinsley, C. H., & Janssens, M. (1995). A paradigm for confirmatory cross-cultural research in organizational behavior. In B. M. Staw, & L. L. Cummings (Eds.) Research in organizational behavior, vol. 17 (pp. 167-214). Greenwich, CT: JAI.
31. Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook. Thousand Oaks, Calif.: Sage.
32. Moczadlo, R. (2002). Chancen und Risiken des Offshore-Development, pp. 1-16.
33. Nicholson, B., & Sahay, S. (2001). Some political and cultural issues in the globalisation of software development: Case experience from Britain and India. Information and Organization, 11, 25-43.
34. Ramarapu, N., & Parzinger, M. J. (1997). Issues in foreign outsourcing. Information Systems Management, 14(2), 27-31.
35. Rao, M. T. (2004). Key issues for global IT sourcing: Country and individual factors. Information Systems Management, 21(3), 16-21.
36. Ring, P. S., & Van de Ven, A. H. (1994). Developmental processes of cooperative interorganizational relationships. Academy of Management Review, 19(1), 90-118.
37. Roberts, C., & Wasti, S. A. (2002). Organizational individualism and collectivism: Theoretical development and an empirical test of a measure. Journal of Management, 28(4), 544-566.
38. Rottman, J. W., & Lacity, M. C. (2004). Twenty practices for offshore sourcing. MIS Quarterly Executive, 3(3), 117-130.
39. Sabherwal, R. (1999). The role of trust in outsourced IS development projects. Communications of the ACM, 42(2), 80-86.
40. Sabherwal, R., & Choudhury, V. (2006). Governance of remotely outsourced software development: A comparison of client and vendor perspectives. In R. Hirschheim, A. Heinzl, & J. Dibbern (Eds.) Information systems outsourcing: Enduring themes, new perspectives, and global challenges (pp. 187-222). Berlin: Springer.
41. Sahay, S., & Walsham, G. (1997). Social structure and managerial agency in India. Organization Studies, 18(3), 415-444.
42. Saunders, C., Gebelt, M., & Hu, Q. (1997). Achieving success in information systems outsourcing. California Management Review, 39(2), 63-79.
43. Schaaf, J., & Weber, M. (2005). Offshoring report 2005: Ready for take-off. In Deutsche Bank Research Economics, July 5, 1-23.
44. Shenkar, O. (2001). Cultural distance revisited: Towards a more rigorous conceptualization and measurement of cultural differences. Journal of International Business Studies, 32(3), 519-535.
45. Sinha, J. B. P., & Sinha, D. (1990). Role of social values in Indian organizations. International Journal of Psychology, 25, 705-714.
46. Stake, R. E. (2006). Multiple case study analysis. New York: Guilford.
47. Teng, J. T. C., Cheon, M. J., & Grover, V. (1995). Decisions to outsource information systems functions: Testing a strategy-theoretic discrepancy model. Decision Sciences, 26(1), 75-103.
48. Triandis, H. C. (1982). Dimensions of cultural variations as parameters of organizational theories. International Studies of Management and Organization, 12(4), 139-169.
49. Tripathi, R. C. (1990). Interplay of values in the functioning of indian organizations. International Journal of Psychology, 25, 715-734.
50. Vogel, M. (2005). Einmal Indien und zurück. In CIO.
51. Willcocks, L. P., & Kern, T. (1998). IT outsourcing as strategic partnering: The case of the UK. European Journal of Information Systems, 7(1), 29.
52. Yin, R. K. (2003). Case study research-design and method (3rd ed.). Thousand Oaks: Sage.