Relational risk mitigation: The relationship approach to mitigating risks in business process outsourcing

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2008, Pages

  Wüllenweber, Kim ^a   Jahner, Stefanie ^b   Krcmar, Helmut ^b  

^a GOETHE UNIVERSITY   (Germany)

^b TECHNICAL UNIVERSITY OF MUNICH   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER NETWORKS; LAWS AND LEGISLATION; RISK MANAGEMENT; SEPARATION;

BUSINESS PROCESS OUTSOURCING; INTERNATIONAL CONFERENCES; SYSTEM SCIENCES;

RISK ASSESSMENT;

EID: 51449110408     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2008.371     Document Type: Conference Paper

References (73)

1. Alpar, P., and Saharia, A.N. (1995) Outsourcing Information Systems Functions: An Organizational Economics Perspective, Journal of Organizational Computing, 5, 3, 197-217.
2. Anderson, J., and Narus, J. (1990) A Model of Distributor Firm and Manufacturer Firm Working Partnerships, Journal of Marketing, 54, 1, 42-58.
3. Ang, S., and Beath, C.M. (1993) Hierarchical Elements in Software contracts, Journal of Organizational Computing, 3, 3, 329-361.
4. Aubert, B.A., Bahli, B., and Rivard, S. (2005) A Framework for Information Technology Outsourcing Risk Management, The DATA BASE for Advances in Information Systems, 36, 4.
5. Aubert, B.A., Houde, J.-F., Patry, M., and Rivard, S. (2003) Characteristics of IT Outsourcing Contracts, Proceedings of the 36th Hawaii International Conference on System Sciences, Hawaii, 2003.
6. Aubert, B.A., Patry, M., and Rivard, S. (1998) Assessing the Risk of IT Outsourcing, Proceedings of the 31st Hawaii International Conference on System Sciences, 1998.
7. Bagozzi, R.P., and Yi, Y. (1988) On the Evaluation of Structural Equation Models, Journal of the Academy of Marketing Science, 16, 74-94.
8. Bahli, B., and Rivard, S. (2003) The information technology outsourcing risk: a transaction cost and agency theory-based perspective, Journal of Information Technology, 18, 211-221.
9. Bahli, B., and Rivard, S. (2005) Validating measures of information technology outsourcing risk factors, Omega, 33, 175-187.
10. Bauer, R. (1967) "Consumer Behavior as Risk Taking," in: D.F. Cox (ed.) Risk Taking and Information Handling in Consumer Behavior, Harvard University Press, Cambridge, MA, USA, 21-33.
11. Blau, P.M. (1964) Exchange and Power in Social Life, John Wiley and Sons, New York: USA.
12. Blois, K. (1999) Trust in Business to Business Relationships: An Evaluation of its Status, Journal of Management Studies, 36, 2, 197-215.
13. Brynjolfsson, E., Malone, T., Gurbaxani, V., and Kambil, A. (1994) Does Information Technology Lead to Smaller Firms?, Management Science, 40, 12 (December), 1628-1644.
14. Chin, W.W. (1998) "The Partial Least Squares Approach to Structural Equation Modeling," in: G.A. Marcoluides (ed.) Modern methods for business research, Lawrence Erlbaum Associates, London, 295-336.
15. Chin, W.W. (2000) Frequently Asked Questions - Partial Least Squares & PLS-Graph, [online], available from Internet Source http://disc-nt.cba.uh. edu/chin/plsfaq.htm, accessed 25.10.2005.
16. Cohen, J., Cohen, P., West, S.G., and Aiken, L.S. (2003) Applied multiple regression/correlation analysis for the behavioral sciences, Lawrence Erlbaum Associates, London.
17. Das, T.K., and Teng, B.-S. (1998) Between trust and control: developing confidence in partner cooperation in alliances, Academy of Management Review, 23, 3, 491-512.
18. Davenport, T.H., and Short, J.E. (1990) The New Industrial Engineering: Information Technology and Business Process Redesign, Sloan Management Review, 31, 4, 11-27.
19. Dibbern, J., Goles, T., Hirschheim, R., and Jayatilaka, B. (2004) Information Systems Outsourcing: A Survey and Analysis of the Literature, The DATA BASE for Advances in Information Systems, 35, 4, 6-102.
20. Dwyer, F.R., Schurr, P.H., and Oh, S. (1987) Developing Buyer-Seller Relationships, Journal of Marketing, 51, 2, 11-27.
21. Gartner "Outsourcing Market View, What the Future Holds."
22. Gewald, H., and Helbig, K. (2006) A Governance Model for Managing Outsourcing Partnerships, Proceedings of the 39th Hawaii International Conference on System Sciences, Hawaii, USA, 2006.
23. Gewald, H., Wüllenweber, K., and Weitzel, T. (2006) The Influence of Perceived Risks on Banking Managers' Intention to Outsource Business Processes - A Study of the German Banking and finance Industry, Journal of Electronic Commerce Research, 7, 2, 78-96.
24. Gietzmann, M.B. (1996) Incomplete contracts and the make or buy decision: Governance design and attainable flexibility, Accounting, Organizations and Society, 21, 6, 611-626.
25. Goles, T. "The Impact of The Client-Vendor Relationship on Information Systems Outsourcing Success," University of Houston, Houston, 2001, p. 230.
26. Goles, T., and Chin, W.W. (2005) Information Systems Outsourcing Relationship Factors: Detailed Conceptualization and Initial Evidence, The DATA BASE for Advances in Information Systems, 36, 4, 47-67.
27. Goo, J., Kishore, R., Nam, K., Rao, H.R., and Song, Y. (2003) Managing sourcing relationships using Service Level Agreements: a relational exchange approach, Proceedings of the Ninth Americas Conference on Information Systems, Tampa, USA, 2003.
28. Grover, V., Cheon, M., and Teng, J. (1996) The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions, Journal of Management Information Systems, 12, 4, 89-116.
29. Halvey, J.K., and Melby, B.M. (2000) Business Process Outsourcing - Process, Strategies and Contracts, John Wiley & Sons, New York.
30. Hart, O. (1988) Incomplete contracts and the theory of the firm, Journal of Law, Economics and Organization, 4, 1, 119-139.
31. Henderson, J.C. (1990) Plugging into Strategic Partnerships: The Critical IS Connection, Sloan Management Review, 31, 3, 7-18.
32. Hulland, J. (1999) Use of Partial Least Squares (PLS) in Strategic Management Research: A Review of Four Recent Studies, Strategic Management Journal, 20, 4, 195-204.
33. Jahner, S., Böhmann, T., and Krcmar, H. (2006) Relationship Archetypes in Information Systems Outsourcing Arrangements: An Exploratory Analysis, Proceedings of the Twelfth Americas Conference on Information Systems, Acapulco, Mexico, 2006, 2133-3237.
34. Kern, T. (1997) The Gestalt of an information technology outsourcing relationship: an exploratory analysis, Proceedings of the Eighteenth international conference on information systems, Atlanta, Georgia, United States, 1997, 37-58.
35. Kern, T., and Willcocks, L. (2002) Exploring relationships in information technology outsourcing: the interaction approach, European Journal of Information Systems, 11, 3-19.
36. Kern, T., and Willcocks, L.P. (2001) The relationship advantage: Information technologies, sourcing, and management, Oxford University Press, Oxford.
37. Kim, K.K., and Prabhakar, B. (2000) Initial trust, perceived risk, and the adoption of internet banking, Proceedings of the International Conference on Information Systems Brisbane, Queensland, Australia, 2000.
38. Kim, S., and Chung, Y.-S. (2003) Critical success factors for IS outsourcing implementation from an organizational relationship perspective, Journal of Computer Information Systems, 43, 4, 81-90.
39. Klepper, R. (1995) "Outsourcing Relationships," in: M. Khosrowpour (ed.) Managing Information Technology Investments with Outsourcing, Idea Group Publishing, Harrisburg, PA, 218-243.
40. Klepper, R., and Jones, W.O. (1998) Outsourcing Information Technology, Systems and Services, Prentice Hall, Upper Saddle River; NJ.
41. Koh, C., Ang, S., and Straub, D.W. (2004) IT Outsourcing Success: A Psychological Contract Perspective, Information Systems Research, 15, 4, 356-373.
42. Konsynski, B.R., and McFarlan, E.W. (1990) Information partnerships - Shared data, shared scale, Harvard Business Review, 68, 5, 115-120.
43. Lacity, M.C., and Willcocks, L.P. (1998) An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience, MIS Quarterly, September, 363-408.
44. Lacity, M.C., and Willcocks, L.P. (2003) IT Sourcing Reflections - Lessons for Customers and Suppliers, Wirtschaftsinformatik, 45, 2, 115-125.
45. Lamberti, H.-J. (2004) Industrialisierung des Bankgeschäfts, Die Bank, 06, 370-375.
46. Lancellotti, R., Schein, O., Spang, S., and Stadler, V. (2003) ICT and Operations Outsourcing in Banking, Wirtschaftsinformatik, 45, 2, 131-141.
47. Lee, J.-N., and Kim, Y.-G. (1999) Effect of partnership quality on IS outsourcing success: conceptual framework and empirical validation, Journal of Management Information Systems, 15, 4, Spring, 29-61.
48. Lee, J.-N., and Kim, Y.-G. (2003) Exploring a Causal Model for the Understanding of Outsourcing Partnerships, Proceedings of the 36th Hawaii International Conference on System Sciences, Hawaii, United States, 2003.
49. Macneil, I.R. (1980) The New Social Contract: An Inquiry into Modern Contractual Relations, Yale University Press, New Haven, CT.
50. Mani, D., Barua, A., and Whinston, A.B. (2006) Successfully Governing Business Process Outsourcing Relationships, MIS Quarterly Executive, 5, 1, 15-29.
51. March, J.G., and Shapira, Z. (1987) Managerial Perspectives on Risk and Risk Taking, Management Science, 33, 11, 1404-1418.
52. Mejias, R., Shepard, M., Vogel, D., and Lazaneo, L. (1996) Consensus and Perceived Satisfaction Levels: A Cross-cultural Comparison of GSS and non-GSS Outcomes within and between the United States and Mexico, Journal of Management Information Systems, 13, 3, 137-161.
53. Miller, R.G. (1981) Simultaneous statistical inference, McGraw Hill.
54. Miranda, S.M., and Kavan, C.B. (2005) Moments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation, Journal of Information Technology, 20, 3, 152-169.
55. Nooteboom, B., Berger, H., and Nooriderhaven, N.G. (1997) Effects of trust and governance on relational risk, Academy of Management Journal, 40, 2.
56. Oliver, R.L. (1996) Varieties of Value in the Consumption Satisfaction Response, Advances in Consumer Research, 23, 1, 143-147.
57. Peter, J. (1979) Reliability: A Review of Psychometric Basics and Recent Marketing Practices, Journal of Marketing Research, 16, February, 6-17.
58. Poppo, L., and Zenger, T. (2002) Do Formal Contracts and Relational Governance Function as Substitutes or Complements?, Strategic Management Journal, 23, 8, 707-725.
59. Richmond, W.B., Seidmann, A., and Whinston, A.B. (1992) Incomplete Contract Theory and Information Technology Outsourcing, Decision Support Systems, 8, 5, 459-477.
60. Ring, P., and Van de Ven, A.H. (1994) Developmental Processes of Cooperative Interorganizational Relationships, Academy of Management Review, 19, 1, 90-118.
61. Robey, D., Franz, C., Franz, R., Farrow, D.L., and Sabherwal, R. (1989) Group process and conflict in system development. The role of trust in outsourced IS development projects, Management Science, 35, 10, 1172-1191.
62. Rousseau, D.M., Sitkin, S.B., Burt, R.S., and Camerer, C. (1998) Not So Different After All: A Cross-Discipline View of Trust, Academy of Management Review, 23, 3, July, 393-404.
63. Sabherwal, R. (1999) The Role of Trust in Outsourced IS Development Projects, Communications of ACM, 42, 2, 80-86.
64. Susarla, A., Barua, A., and Whinston, A.B. (2003) Understanding the Service Component of Application Service Provision: An Emperical Analysis of Satisfaction with ASP Services, MIS Quarterly, 27, 1, 91-123.
65. Webb, P., Pollard, C., and Ridley, G. (2006) Attempting to Define IT Governance: Wisdom or Folly?, Proceedings of the Proceedings of the 39th Hawaii International Conference on System Sciences, Hawaii, USA, 2006.
66. Willcocks, L., Hindle, J., Feeny, D.F., and Lacity, M.C. (2004) IT and Business Process Outsourcing: The Knowledge Potential, Information Systems Management, Summer, 7-15.
67. Willcocks, L., and Margetts, H. (1994) Risk Assessment and Information Systems, European Journal of Information Systems, 3, 2, 127-138.
68. Willcocks, L.P., and Lacity, M.C. (1999) IT outsourcing in insurance services: risk creative contracting and business advantage, Information Systems Journal, 9, 163-180.
69. Willcocks, L.P., Lacity, M.C., and Kern, T. (1999) Risk Mitigation in IT outsourcing strategy revisited: longitudinal case research at LISA, Journal of Strategic Information Systems, 8, 3, September, 285-314.
70. Wold, H. (1985) Partial Least Squares, Wiley, New York.
71. Woolthuis, R.K., Hillebrand, B., and Nooteboom, B. (2005) Trust, Contract and Relationship Development, Organization Studies, 26, 6, 813-840.
72. Wüllenweber, K. (2007) The Interplay of Outsourcing Risks and Benefits Proceedings of the 8. Internationale Tagung Wirtschaftsinformatik (WI 2007), Karlsruhe, Germany, 2007.
73. Zaheer, A., McEvily, B., and Perrone, V. (1998) Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance, Organization Science, 9, 2, 141-159.