Building winning relationships in business process outsourcing services

Industrial Management and Data Systems

Volumn 109, Issue 7, 2009, Pages 993-1011

  Bharadwaj, Sangeeta Shah ^a   Saxena, K B C ^a  

^a MANAGEMENT DEVELOPMENT INSTITUTE   (India)

Author keywords

Outsourcing; Process management

Indexed keywords

BUILDING BLOCKES; BUSINESS PROCESS; BUSINESS PROCESS MANAGEMENT; BUSINESS PROCESS OUTSOURCING; CONCEPTUAL MODEL; DESIGN/METHODOLOGY/APPROACH; GLOBAL SOURCING; IN-BUILDINGS; KEY DIMENSIONS; ORGANIZATIONAL CAPABILITIES; PROCESS MANAGEMENT; QUESTIONNAIRE SURVEYS; RELATIONSHIP MANAGEMENT; SERVICE PROVIDER; SERVICE PROVISIONS; VALUE PROPOSITION;

ENTERPRISE RESOURCE MANAGEMENT; SURVEYS;

OUTSOURCING;

EID: 70149092739     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570910982328     Document Type: Article

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