The interactive effect of extraversion and extraversion dissimilarity on exhaustion in customer-service employees: A test of the asymmetry hypothesis

Personality and Individual Differences

Volumn 48, Issue 5, 2010, Pages 634-639

  Perry, Sara Jansen ^a   Dubin, David F ^a   Witt, L A ^a  

^a UNIVERSITY OF HOUSTON   (United States)

Author keywords

Asymmetry hypothesis; Customer service; Dissimilarity; Exhaustion; Extraversion

Indexed keywords

EID: 76449108442     PISSN: 01918869     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.paid.2009.12.022     Document Type: Article

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