The effects of a service provider's messy appearance on customer reactions

Services Marketing Quarterly

Volumn 32, Issue 3, 2011, Pages 161-180

  Vilnai Yavetz, Iris ^a   Rafaeli, Anat ^b  

^a RUPPIN ACADEMIC CENTER   (Israel)

^b TECHNION ISRAEL INSTITUTE OF TECHNOLOGY   (Israel)

Author keywords

Cleanliness; Emotion; Employee appearance; Employee dress; Power attribution; Uniform

Indexed keywords

EID: 79960663763     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1080/15332969.2011.581890     Document Type: Article

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