-
1
-
-
0000012596
-
Effects of source attire on judgments of credibility
-
Bassett, R.E. 1979, “Effects of source attire on judgments of credibility”, Central States Speech Journal, Vol. 30 No. 3, pp. 282-5.
-
(1979)
Central States Speech Journal
, vol.30
, Issue.3
, pp. 282-285
-
-
Bassett, R.E.1
-
2
-
-
0002999325
-
Perceived control and the service encounter
-
Czepiel, J.A. Solomon, M.R. and Surprenant, C.F. (Eds), Lexington Books, Lexington, MA
-
Bateson, J.E.G. 1985, “Perceived control and the service encounter”, in Czepiel, J.A., Solomon, M.R. and Surprenant, C.F. (Eds), The Service Encounter, Lexington Books, Lexington, MA, pp. 67-82.
-
(1985)
The Service Encounter
, pp. 67-82
-
-
Bateson, J.E.G.1
-
3
-
-
0004166064
-
-
2nd ed., Dryden, Fort Worth, TX
-
Bateson, J.E.G. 1992, Managing Services Marketing, Text and Readings, 2nd ed., Dryden, Fort Worth, TX.
-
(1992)
Managing Services Marketing, Text and Readings
-
-
Bateson, J.E.G.1
-
4
-
-
0004166064
-
-
3rd ed., Dryden, Fort Worth, TX
-
Bateson, J.E.G. 1995, Managing Services Marketing, Text and Readings, 3rd ed., Dryden, Fort Worth, TX.
-
(1995)
Managing Services Marketing, Text and Readings
-
-
Bateson, J.E.G.1
-
5
-
-
84925454987
-
The social power of a uniform
-
Bickman, L. 1974, “The social power of a uniform”, Journal of Applied Social Psychology, Vol. 4 No. 1, pp. 47-61.
-
(1974)
Journal of Applied Social Psychology
, vol.4
, Issue.1
, pp. 47-61
-
-
Bickman, L.1
-
6
-
-
84986037242
-
Focus groups and the nature of qualitative marketing research
-
August
-
Calder, B.J. 1977, “Focus groups and the nature of qualitative marketing research”, Journal of Marketing Research, Vol. 14, August, pp. 353-64.
-
(1977)
Journal of Marketing Research
, vol.14
, pp. 353-364
-
-
Calder, B.J.1
-
7
-
-
0001878819
-
A paradigm for developing better measures of marketing constructs
-
February
-
Churchill, G.A. Jr 1979, “A paradigm for developing better measures of marketing constructs”, Journal of Marketing Research, Vol. 16, February, pp. 64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, pp. 64-73
-
-
Churchill, G.A.1
-
8
-
-
0015781999
-
Clothes doth make the man, in the eye of the beholder
-
Coursey, R.D. 1973, “Clothes doth make the man, in the eye of the beholder”, Perceptual and Motor Skills, Vol. 36, pp. 1259-64.
-
(1973)
Perceptual and Motor Skills
, vol.36
, pp. 1259-1264
-
-
Coursey, R.D.1
-
9
-
-
42449105823
-
The identification of evaluative criteria and cues used in selecting services
-
Spring
-
Crane, F.G. and Clarke, T.K. 1988, “The identification of evaluative criteria and cues used in selecting services”, Journal of Services Marketing, Vol. 2 No. 2, Spring, pp. 53-9.
-
(1988)
Journal of Services Marketing
, vol.2
, Issue.2
, pp. 53-59
-
-
Crane, F.G.1
Clarke, T.K.2
-
10
-
-
20344389383
-
Clothing behaviors and their relation to general values and to the striving for basic needs
-
PhD dissertation, Pennsylvania State University, University Park, PA
-
Creekmore, A.M. 1963, “Clothing behaviors and their relation to general values and to the striving for basic needs”, PhD dissertation, Pennsylvania State University, University Park, PA.
-
(1963)
-
-
Creekmore, A.M.1
-
11
-
-
3442880381
-
Clothing related to body satisfaction and perceived peer self
-
Michigan State University Agricultural Experiment Station, East Lansing, MI
-
Creekmore, A.M. 1974, “Clothing related to body satisfaction and perceived peer self”, Technical Bulletin Research Report 239, Michigan State University Agricultural Experiment Station, East Lansing, MI.
-
(1974)
Technical Bulletin Research Report 239
-
-
Creekmore, A.M.1
-
12
-
-
33845945922
-
Coefficient alpha and the internal structure of tests
-
Cronbach, L.J. 1951, “Coefficient alpha and the internal structure of tests”, Psychometrika, Vol. 16, pp. 297-334.
-
(1951)
Psychometrika
, vol.16
, pp. 297-334
-
-
Cronbach, L.J.1
-
13
-
-
0007225298
-
Initial interaction distance among individuals equal and unequal in rank
-
Dean, L.M., Willis, F.N. and Hewitt, J. 1975, “Initial interaction distance among individuals equal and unequal in rank”, Journal of Personality and Social Psychology, Vol. 2, pp. 294-9.
-
(1975)
Journal of Personality and Social Psychology
, vol.2
, pp. 294-299
-
-
Dean, L.M.1
Willis, F.N.2
Hewitt, J.3
-
14
-
-
0023754671
-
The dark side of self- and social perception: black uniforms and aggression in professional sports
-
Frank, M.G. and Gilovich, T. 1988, “The dark side of self- and social perception: black uniforms and aggression in professional sports”, Journal of Personality and Social Psychology, Vol. 54 No. 1, pp. 74-85.
-
(1988)
Journal of Personality and Social Psychology
, vol.54
, Issue.1
, pp. 74-85
-
-
Frank, M.G.1
Gilovich, T.2
-
15
-
-
84925894448
-
Communication length as a function of dress style and social status
-
Giles, H. and Chavasse, W.W. 1975, “Communication length as a function of dress style and social status”, Perceptual and Motor Skills, Vol. 40, pp. 961-2.
-
(1975)
Perceptual and Motor Skills
, vol.40
, pp. 961-962
-
-
Giles, H.1
Chavasse, W.W.2
-
16
-
-
0039772737
-
Using consumer's roles to classify services
-
Venkatesan, M. Schmalensee, D.H. and Marshall, C. (Eds), AMA Services Marketing Conference, San Francisco, CA
-
Goodwin, C. 1986, “Using consumer's roles to classify services”, in Venkatesan, M., Schmalensee, D.H. and Marshall, C. (Eds), Creativity in Services Marketing: What's New, What Works, What's Developing, AMA Services Marketing Conference, San Francisco, CA, pp. 159-63.
-
(1986)
Creativity in Services Marketing: What's New, What Works, What's Developing
, pp. 159-163
-
-
Goodwin, C.1
-
17
-
-
0003349475
-
The dramaturgy of services exchange: an analytical framework for services marketing
-
Berry, L.L. Shostack, G.L. and Upah, G.D. (Eds), American Marketing Association, Chicago, IL
-
Grove, S.J. and Fisk, R.P. 1983, “The dramaturgy of services exchange: an analytical framework for services marketing”, in Berry, L.L., Shostack, G.L. and Upah, G.D. (Eds), Emerging Perspectives in Services Marketing, American Marketing Association, Chicago, IL.
-
(1983)
Emerging Perspectives in Services Marketing
-
-
Grove, S.J.1
Fisk, R.P.2
-
18
-
-
85005481122
-
Clothing interest: conceptualization and measurement
-
May
-
Gurel, L.M. and Gurel, L. 1979, “Clothing interest: conceptualization and measurement”, Home Economics Research Journal, Vol. 7 No. 5, May, pp. 274-82.
-
(1979)
Home Economics Research Journal
, vol.7
, Issue.5
, pp. 274-282
-
-
Gurel, L.M.1
Gurel, L.2
-
19
-
-
84970245466
-
-
3rd ed., Maxwell Macmillan, Ontario, Canada
-
Hair, J.F. Jr, Anderson, R.E., Tatham, R.L. and Black, W.C. 1992, Multivariate Data Analysis, 3rd ed., Maxwell Macmillan, Ontario, Canada.
-
(1992)
Multivariate Data Analysis
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
20
-
-
0004261338
-
-
University of California Press, Berkeley, CA
-
Hochschild, A.A.R. 1983, The Managed Heart, University of California Press, Berkeley, CA.
-
(1983)
The Managed Heart
-
-
Hochschild, A.A.R.1
-
21
-
-
85005586943
-
Clothing style differences: their effect on the impression of sociability
-
Johnson, B.H., Nagasawa, R.H. and Peters, K. 1977, “Clothing style differences: their effect on the impression of sociability”, Home Economics Journal, Vol. 6 No. 1, pp. 58-63.
-
(1977)
Home Economics Journal
, vol.6
, Issue.1
, pp. 58-63
-
-
Johnson, B.H.1
Nagasawa, R.H.2
Peters, K.3
-
22
-
-
84951488088
-
The uniform: a sociological perspective
-
Joseph, N. and Alex, N. 1972, “The uniform: a sociological perspective”, American Journal of Sociology, Vol. 77 No. 4, pp. 719-30.
-
(1972)
American Journal of Sociology
, vol.77
, Issue.4
, pp. 719-730
-
-
Joseph, N.1
Alex, N.2
-
23
-
-
84970316208
-
Toward a contextual social psychology of clothing: a synthesis of symbolic interactionist and cognitive theoretical perspectives
-
Kaiser, S.B. 1983, “Toward a contextual social psychology of clothing: a synthesis of symbolic interactionist and cognitive theoretical perspectives”, Clothing and Textiles Research Journal, Vol. 2 No. 1, pp. 1-9.
-
(1983)
Clothing and Textiles Research Journal
, vol.2
, Issue.1
, pp. 1-9
-
-
Kaiser, S.B.1
-
24
-
-
0004040532
-
-
2nd ed., Macmillan, New York, NY
-
Kaiser, S.B. 1990, The Social Psychology of Clothing: Symbolic Appearances in Context, 2nd ed., Macmillan, New York, NY.
-
(1990)
The Social Psychology of Clothing: Symbolic Appearances in Context
-
-
Kaiser, S.B.1
-
25
-
-
84986120052
-
Construct validity: a review of basic issues and marketing practice
-
May
-
Peter, J.P. 1981, “Construct validity: a review of basic issues and marketing practice”, Journal of Marketing Research, Vol. 18, May, pp. 133-45.
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 133-145
-
-
Peter, J.P.1
-
26
-
-
0000217033
-
Dress and behavior of customer contact employees: a framework for analysis
-
Swartz, T.A. Bowen, D.E. and Brown, S.W. (Eds), JAI Press, Greenwich, CT
-
Rafaeli, A. 1993, “Dress and behavior of customer contact employees: a framework for analysis”, in Swartz, T.A., Bowen, D.E. and Brown, S.W. (Eds), Advances in Services Marketing and Management, Vol. 2, JAI Press, Greenwich, CT, pp. 175-211.
-
(1993)
Advances in Services Marketing and Management
, vol.2
, pp. 175-211
-
-
Rafaeli, A.1
-
27
-
-
21144460244
-
Tailored meanings: on the meaning and impact of organizational dress
-
Rafaeli, A. and Pratt, M.G. 1993, “Tailored meanings: on the meaning and impact of organizational dress”, Academy of Management Review, Vol. 18 No. 1, pp. 32-55.
-
(1993)
Academy of Management Review
, vol.18
, Issue.1
, pp. 32-55
-
-
Rafaeli, A.1
Pratt, M.G.2
-
28
-
-
1842809077
-
The service organization: climate is crucial
-
Autumn, reprinted in Bateson, J.E.G. 1992), Managing Services Marketing, 2nd ed., Fort Worth, TX
-
Schneider, B. 1980, “The service organization: climate is crucial”, Organizational Dynamics, Autumn, reprinted in Bateson, J.E.G. 1992), Managing Services Marketing, 2nd ed., Fort Worth, TX, pp. 273-85.
-
(1980)
Organizational Dynamics
, pp. 273-285
-
-
Schneider, B.1
-
29
-
-
0011261354
-
The effect of police uniform on interpersonal perception
-
Singer, M.S. and Singer, A.E. 1985, “The effect of police uniform on interpersonal perception”, Journal of Psychology, Vol. 119 No. 2, pp. 157-61.
-
(1985)
Journal of Psychology
, vol.119
, Issue.2
, pp. 157-161
-
-
Singer, M.S.1
Singer, A.E.2
-
30
-
-
84986153528
-
Self-concept in consumer behavior: a critical review
-
December
-
Sirgy, M.J. 1982, “Self-concept in consumer behavior: a critical review”, Journal of Consumer Research, Vol. 9, December, pp. 287-300.
-
(1982)
Journal of Consumer Research
, vol.9
, pp. 287-300
-
-
Sirgy, M.J.1
-
31
-
-
84986011523
-
The role of products as social stimuli: a symbolic interactionism perspective
-
December
-
Solomon, M.R. 1983, “The role of products as social stimuli: a symbolic interactionism perspective”, Journal of Consumer Research, Vol. 10, December, pp. 319-29.
-
(1983)
Journal of Consumer Research
, vol.10
, pp. 319-329
-
-
Solomon, M.R.1
-
32
-
-
0001789372
-
Packaging the service provider
-
July
-
Solomon, M.R. 1985, “Packaging the service provider”, The Services Industries Journal, Vol. 5, July, pp. 64-71.
-
(1985)
The Services Industries Journal
, vol.5
, pp. 64-71
-
-
Solomon, M.R.1
-
33
-
-
0010701382
-
Standard issue
-
December
-
Solomon, M.R. 1987, “Standard issue”, Psychology Today, December, pp. 30-1.
-
(1987)
Psychology Today
, pp. 30-31
-
-
Solomon, M.R.1
-
34
-
-
84986181518
-
A role theory perspective on dyadic interactions: the service encounter
-
Winter
-
Solomon, M.R., Surprenant, C. and Czepiel, J.A. 1985, “A role theory perspective on dyadic interactions: the service encounter”, Journal of Marketing, Vol. 49, Winter, pp. 99-111.
-
(1985)
Journal of Marketing
, vol.49
, pp. 99-111
-
-
Solomon, M.R.1
Surprenant, C.2
Czepiel, J.A.3
-
35
-
-
0018875107
-
Net positive social approaches of young psychiatric inpatients as influenced by nurses’ attire
-
No.1
-
Sterling, F.E. 1980, “Net positive social approaches of young psychiatric inpatients as influenced by nurses’ attire”, Journal of Consulting and Clinical Psychology, Vol. 48 No.1, pp. 58-62.
-
(1980)
Journal of Consulting and Clinical Psychology
, vol.48
, pp. 58-62
-
-
Sterling, F.E.1
-
36
-
-
0019049986
-
Street attire vs nurses’ uniforms: a brief questionnaire
-
Sterling, F.E. and Dinning, W.D. 1980, “Street attire vs nurses’ uniforms: a brief questionnaire”, Psychological Reports, Vol. 47, pp. 181-2.
-
(1980)
Psychological Reports
, vol.47
, pp. 181-182
-
-
Sterling, F.E.1
Dinning, W.D.2
-
37
-
-
85067927809
-
Appearance and the self
-
Rose, A.M. (Ed.), Houghton Mifflin, Boston, MA
-
Stone, G.P. 1962, “Appearance and the self”, in Rose, A.M. (Ed.), Human Behavior and Social Processes: An Interactionist Approach, Houghton Mifflin, Boston, MA, pp. 86-118.
-
(1962)
Human Behavior and Social Processes: An Interactionist Approach
, pp. 86-118
-
-
Stone, G.P.1
-
38
-
-
0002928652
-
Managing human resource issues for high-contact service personnel
-
Bowen, D. Chase, R.B. Cummings, T.G. and Associates (Eds), Jossey-Bass, San Francisco, CA
-
Tansik, D.A. 1990, “Managing human resource issues for high-contact service personnel”, in Bowen, D., Chase, R.B., Cummings, T.G. and Associates (Eds), Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing, Jossey-Bass, San Francisco, CA, pp. 152-76.
-
(1990)
Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing
, pp. 152-176
-
-
Tansik, D.A.1
-
40
-
-
84970390371
-
Domestic flight attendants in Australia: a quasi occupational community?
-
June
-
Williams, C. 1986, “Domestic flight attendants in Australia: a quasi occupational community?”, The Journal of Industrial Relations, Vol. 28 No. 2, June, pp. 237-51.
-
(1986)
The Journal of Industrial Relations
, vol.28
, Issue.2
, pp. 237-251
-
-
Williams, C.1
-
41
-
-
58049133820
-
The nature and determinants of customer expectations of service
-
Zeithaml, V.A., Berry, L.L. and Parasuraman, A. 1993, “The nature and determinants of customer expectations of service”, Journal of the Academy of Marketing Science, Vol. 21 No. 1, pp. 1-12.
-
(1993)
Journal of the Academy of Marketing Science
, vol.21
, Issue.1
, pp. 1-12
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|