Quality management concepts, principles, tools and philosophies: A valid methodology for deployment within UK construction-related SMEs

Journal of Engineering, Design and Technology

Volumn 5, Issue 1, 2007, Pages 49-67

  Chileshe, Nicholas ^a  

^a SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

Construction industry; Quality management; Small to medium sized enterprises; United Kingdom

Indexed keywords

DESIGN/METHODOLOGY/APPROACH; LEVELS OF ANALYSIS; MEASUREMENT INSTRUMENTS; PROCESS-ORIENTED; SMALL TO MEDIUM-SIZED ENTERPRISES; UK CONSTRUCTION; UNITED KINGDOM;

CONSTRUCTION INDUSTRY; PHILOSOPHICAL ASPECTS; QUALITY CONTROL; TERMINOLOGY;

QUALITY MANAGEMENT;

EID: 79954534211     PISSN: 17260531     EISSN: None     Source Type: Journal    
DOI: 10.1108/17260530710746605     Document Type: Article

References (60)

1. Adam, E.E. Jr (1994), "Alternative quality improvement practices and organization performance" in Journal of Operations Management, Vol. 12, pp. 27-44.
2. Al-khalifa, K.N. and Aspinwall, E.M. (2000), "The development of total quality management in Qatar" in The TQM Magazine, Vol. 12, No. 3, pp. 194-204.
3. Anderson, J.C., Rungtusanatham, M., Schroeder, R.G. and Devaraj, S. (1995), "A path analytic model of a theory of quality management underlying the Deming method: preliminary empirical findings" in Decision Sciences, Vol. 26, pp. 637-58.
4. Benson, G.P., Saraph, J.V. and Schroeder, R.G. (1991), "The effects of organizational context on quality management: an empirical investigation" in Management Sciences, Vol. 37, No. 9, pp. 1107-24.
5. Black, S.A. and Porter, L.J. (1996), "Identification of the critical factors of TQM" in Decision Sciences, Vol. 27, No. 1, pp. 1-21.
6. Chileshe, N. (2004), "The application of TQM within small and medium sized construction-related organisations", School of Environment, Hallam University, Sheffield.
7. Chileshe, N. and Watson, P. (2005), "Impact of environmental competitive factors on TQM implementation" in Aouad, G., Kagioglou, M., Amaratunga, D., Ruddock, L. and Sexton, M. (Eds.), University of Salford, Manchester, pp. 43-54, paper presented at the 2nd International Salford Centre for Research and Innovation (SCRI) Symposium.
8. Crosby, P.B. (1979), Quality is Free: The Art of Making Quality Problems Certain, New American Library, New York, NY.
9. Dale, B.G. (1994), "Quality management systems" in Dale, B.G. (Ed.), Managing Quality, Prentice-Hall, Hemel Hempstead, pp. 333-61.
10. Deming, W.E. (1986), Out of Crisis, MIT, Cambridge, MA.
11. Denzin, N. (1989), Interpretative Interations, Sage, Newbury Park, CA.
12. Dow, D., Samson, D. and Ford, S. (1999), "Exploding the myth: do all quality management practices contribute to superior performance?" in Production and Operations Management, Muncie, Vol. 8, No. 1, pp. 1-27.
13. Egan, J. (1998), Rethinking Construction, Department of the Environment, Transport and the Regions, London.
14. Egan, J. (2002), Accelerating Change, Department of the Environment, Transport and the Regions, London.
15. Escrig-Tena, A.B. (2004), "TQM as a competitive factor, a theoretical and empirical analysis" in International Journal of Quality & Reliability Management, Vol. 21, No. 6, pp. 612-37.
16. Flynn, B.B., Schroeder, R.G. and Sakakibara, S.B. (1994), "A framework for quality management research and an associated measurement instrument" in Journal of Operations Management, Vol. 11, pp. 339-66.
17. Forza, C. and Filippini, R. (1998), "TQM impact on quality conformance and customer satisfaction: a casual model" in International Journal of Production Economics, Vol. 55, pp. 1-20.
18. Gustafsson, A., Nilsson, L. and Johnson, M.D. (2003), "The role of quality practices in service organizations" in International Journal of Service Industry Management, Vol. 14, No. 2, pp. 232-44.
19. Hackman, J.R. and Wageman, R. (1995), "Total quality management: empirical, conceptual and practical issues" in Administrative Science Quarterly, Vol. 40, pp. 309-42.
20. Hellsten, U. and Klefsjo, B. (2000), "TQM as a management system consisting of values, techniques and tools" in The TQM Magazine, Vol. 12, No. 4, pp. 238-44.
21. Holti, R., Nicolini, D. and Smalley, M. (2000), The Handbook of Supply Chain Management: The Essentials, Construction Industry Research and Information Association, London.
22. Huq, Z. and Stolen, J.D. (1998), "Total quality management contrasts in manufacturing and service industries" in International Journal of Quality & Reliability Management, Vol. 15, No. 2, pp. 138-61.
23. Juran, J.M. (1989), Juran on Leadership for Quality: An Executive Handbook, The Free Press, New York, NY.
24. Juran, J.M. (1991), "Strategies for world-class quality" in Quality Progress, pp. 81-5, March.
25. Kanji, G.K. and Asher, M. (1996), 100 Methods for Total Quality Management, Sage, London.
26. Lemak, D.J. and Reed, R. (2000), "An application of Thompson's typology to TQM in service firms" in Journal of Quality Management, Vol. 5, No. 1, pp. 67-83.
27. Lo, W-K. (1997), "Application of the Deming's principles in the management of change - a Hong Kong experience" in The TQM Magazine, Vol. 9, No. 5, pp. 336-43.
28. Love, P.E.D., Li, H., Irani, Z. and Holt, G.D. (2002), "Re-thinking TQM: towards a framework for facilitating learning and change in construction organisations" in The TQM Magazine, Vol. 12, No. 2, pp. 107-16.
29. McCabe, S. (1998), Quality Improvement Techniques in Construction, Addison Wesley Longman Limited, Harlow.
30. McCabe, S. (2004), "Using training and education to create culture change in construction - an exploration of the 'Egan-inspired' initiatives in large contracting firms in the West Midlands" in Ellis, R. and Bell, M. (Eds.), Proceedings of RICS COBRA 2004, 7-8 September, Leeds, Construction and Building Research, Vol. 1, pp. 156-62.
31. Martinez-Lorente, A.R., Dewhurst, F. and Dale, B.G. (1998), "Total quality management: origins and evolution of the term" in The TQM Magazine, Vol. 10, No. 5, pp. 378-86.
32. Mann, R. and Kehoe, D. (1995), "Factors affecting the implementation and success of TQM" in International Journal of Quality & Reliability Management, Vol. 12, No. 1, pp. 11-23.
33. Mohanty, R.P. (1997), "TQM: some issues for deliberation" in Production Planning & Control, Vol. 8, No. 1, pp. 10-13.
34. Montes, J.L., Jover, A.V. and Fernandez, L.M.M. (2003), "Factors affecting the relationship between total quality management and organizational performance" in International Journal of Quality & Reliability Management, Vol. 20, No. 2, pp. 189-209.
35. Nilsson, L., Johnson, M.D. and Gustafsson, A. (2001), "The impact of quality practices on customer satisfaction and business results: product versus organizations" in Journal of Quality Management, Vol. 6, No. 1, pp. 5-27.
36. Oakland, J.S. (1993), Total Quality Management - The Route to Improving Performance, Butterworth-Heinemann, London.
37. Porter, L.J. and Parker, A.J. (1993), "Total quality management - the critical success factors" in Total Quality Management, Vol. 4, No. 1, pp. 13-22.
38. Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study" in Strategic Management Journal, Vol. 16, pp. 5-37.
39. Robson, A., Prabhu, V.B. and Mitchell, E. (2002), "TQM enablers and business sustainability: an empirical study of the service sector in the North East of England" in International Journal of Quality & Reliability Management, Vol. 19, No. 5, pp. 610-32.
40. Samson, D. and Terziovski, M. (1999a), "The link between total quality management practice and organisational performance" in International Journal of Quality & Reliability Management, Vol. 16, No. 3, pp. 226-37.
41. Samson, D. and Terziovski, M. (1999b), "The relationship between total quality management practice and operational performance" in International Journal of Quality & Reliability Management, Vol. 17, pp. 393-409.
42. Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management" in Decision Sciences, Vol. 20, pp. 810-29.
43. Senge, P.M. (1990), The Fifth Discipline. The Art and Practice of the Learning Organization, Random House, London.
44. Sila, I. and Ebrahimpour, M. (2002), "An investigation of the total quality management survey based research published between 1989 and 2000" in International Journal of Quality & Reliability Management, Vol. 19, pp. 199-212.
45. Sitkin, S.B., Sutcliffe, K.M. and Schroeder, R.G. (1994), "Distinguishing control from learning in total quality management: a contingency perspective" in Academy of Management Review, Vol. 19, pp. 537-64.
46. Smith, A. and Whittaker, J. (1998), "Management development in SMEs: what needs to be done?" in Journal of Small Business and Enterprise Development, Vol. 5, No. 2, pp. 176-85.
47. Sommerville, J. and Sulaiman, N.F. (1997), "The culture for quality within UK construction industry: temporal relatedness and dominance" in Total Quality Management, Vol. 8, Nos 2/3, pp. 279-85.
48. Sousa, R. and Voss, C.A.M. (2002), "Quality management re-visited: a reflective review and agenda for future research" in Journal of Operations Management, Vol. 20, pp. 91-109.
49. Sun, H., Li, S., Ho, K., Gertsen, F., Hansen, P. and Frick, J. (2004), "The trajectory of implementing ISO 9000 standards versus total quality management in Western Europe" in International Journal of Quality & Reliability Management, Vol. 21, No. 2, pp. 131-53.
50. Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2002), "Determinants of customer-perceived service quality: a confirmatory factor analysis approach" in Journal of Services Marketing, Vol. 16, No. 1, pp. 9-34.
51. Tsang, J.H.Y. and Antony, J. (2001), "Total quality management in UK service organisations: some key findings from a survey" in Managing Service Quality, Vol. 11, No. 2, pp. 132-41.
52. Waldman, D.A. (1994), "The contribution of total quality management to a theory of world performance" in Academy of Management Review, Vol. 19, pp. 510-36.
53. Wilson, D.D. and Collier, D.A. (2000), "An empirical investigation of the Malcolm Baldrige National Quality Award causal model" in Decision Sciences, Vol. 31, No. 2, pp. 361-90.
54. Yusof, S.M. and Aspinwall, E. (2000a), "A conceptual framework for TQM implementation for SMEs" in The TQM Magazine, Vol. 12, No. 1, pp. 31-6.
55. Yusof, S.M. and Aspinwall, E. (2000b), "TQM implementation issues: review and case study" in International Journal of Operations & Production Management, Vol. 20, No. 6, pp. 634-55.
56. Yusof, S.M. and Aspinwall, E. (2000c), "Total quality management implementation frameworks: comparison and review" in Total Quality Management, Vol. 11, No. 3, pp. 281-94.
57. Yusof, S.M. and Aspinwall, E. (2001), "Case studies on the implementation of TQM in the UK automotive SME's" in International Journal of Quality & Reliability Management, Vol. 18, No. 7, pp. 122-44.
58. Latham, Sir M. (1994), Constructing the Team, HMSO, London.
59. Lee, C.Y. (2004), "TQM in small manufacturers: an exploratory study in China" in International Journal of Quality & Reliability Management, Vol. 21, No. 2, pp. 175-97.
60. Martinez-Lorente, A.R. and Martinez-Costa, M. (2004), "ISO 9000 and TQM: substitutes or complimentaries? An empirical study of industrial companies" in International Journal of Quality & Reliability Management, Vol. 21, No. 3, pp. 260-76.