ISO 9000 and TQM: Substitutes or complementaries?: An empirical study in industrial companies

International Journal of Quality & Reliability Management

Volumn 21, Issue 3, 2004, Pages 260-276

  Martínez Lorente, Angel R ^a   Martínez Costa, Micaela ^b  

^a TECHNICAL UNIVERSITY OF CARTAGENA   (Spain)

^b UNIVERSITY OF MURCIA   (Spain)

Author keywords

ISO 9000 series; Manufacturing industries; Spain; Total quality management

Indexed keywords

EID: 27144433646     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710410522711     Document Type: Article

References (81)

1. Aarts, F. and Vos, E. (2001), “The impact of ISO registration on New Zealand firms' performance: a financial perspective”, The TQM Magazine, Vol. 13 No. 3, pp. 180-91.
2. Abraham, M., Crawford, J., Carter, D. and Mazotta, F. (2000), “Management decisions for effective ISO 9000 accreditation”, Management Decision, Vol. 38 No. 3, pp. 182-93.
3. Adams, G., McQueen, G. and Seawright, K. (1999), “Revisiting the price impact of quality awards”, Omega, Vol. 27, pp. 595-604.
4. Ahire, S.L., Golhar, D.Y. and Waller, M.A. (1996), “Development and validation of TQM implementation constructs”, Decision Sciences, Vol. 27 No. 1, pp. 23-56.
5. Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994), “A theory of quality management underlying the Deming management method”, Academy of Management Review, Vol. 19 No. 3, pp. 472-509.
6. Anderson, M. and Sohal, A. (1999), “A study of the relationship between quality management practices and performance in small businesses”, International Journal of Quality & Reliability Management, Vol. 16 No. 9, pp. 859-77.
7. Anderson, S.W., Daly, J.D. and Johnson, M.F. (1999), “Why firms seek ISO 9000 certification: regulatory compliance or competitive advantage?”, Production and Operations Management, Vol. 8 No. 1, pp. 28-43.
8. Askey, J.M. and Dale, B.G. (1994), “From ISO 9000 series registration to total quality management: an examination”, Quality Management Journal, July, pp. 67-76.
9. Baena López, R. (1998), “ISO 9000: un buen comienzo hacia la calidad total”, Alta Dirección, Vol. 197, pp. 49-56.
10. Black, S.A. and Porter, L.J. (1996), “Identification of the critical factors of TQM”, Decision Sciences, Vol. 27 No. 1, pp. 1-21.
11. Brecka, J. (1994), “Study finds that gains with ISO 9000 registration increase over time”, Quality Progress, May, pp. 20-1.
12. Brown, A., Van der Wiele, T. and Loughton, K. (1998), “Smaller enterprises' experiences with ISO 9000”, International Journal of Quality & Reliability Management, Vol. 15 No. 3, pp. 273-85.
13. Casadesús, M. and Jiménez, G. (2000), “The benefits of the implementation of the ISO 9000 standard: empirical research in 288 Spanish companies”, The TQM Magazine, Vol. 12 No. 6, pp. 432-41.
14. Casadesús Fa, M., Giménez Leal, G. and Martí Bronsoms, R, (1999), “Tipologías de empresas certificadas según la normativa ISO 9000. Análisis de los resultados de un estudio empírico”. paper presented at the IX Congreso Nacional de ACEDE.
15. Choi, T.Y. and Eboch, K. (1998), “The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction”, Journal of Operations Management, Vol. 17, pp. 59-75.
16. Curkovic, S., Vickery, S. and Dröge, C. (2000), “Quality-related action programs: their impact on quality performance and firm performance”, Decision Sciences, Vol. 31 No. 4, pp. 885-905.
17. Dale, B.G., Boaden, R.J. and Lascelles, D.M. (1994), “Total quality management: an overview”, in Dale, B.G. (Ed.), Managing Quality, Prentice-Hall International, Englewood Cliffs, NJ, pp. 3-40.
18. Deming, W.E. (1982), Out of the Crisis, Cambridge University Press, Cambridge.
19. Dow, D., Samson, D. and Ford, S. (1999), “Exploding the myth: do all quality management practices contribute to superior quality performance?”, Production and Operations Management, Vol. 8 No. 1, pp. 1-27.
20. Easton, G.S. and Jarrell, S.L. (1998), “The effects of total quality management on corporate performance: an empirical investigation”, Journal of Business, Vol. 71 No. 2, pp. 253-307.
21. Ebrahimpour, M., Withers, B. and Hikmet, N. (1997), “Experiences of US and foreign-owned firms: a new perspective on ISO 9000 implementation”, International Journal of Production Research, Vol. 37 No. 2, pp. 567-76.
22. Elmuti, D. and AlDiab, T.F. (1995), “Improving quality and organizational effectiveness go hand in hand through Deming management system”, Journal of Business Strategies, Vol. 12 No. 1, pp. 86-98.
23. Escanciano, C., Fernández, E. and Vázquez, C. (2001), “Influence of ISO 9000 certification on the progress of Spanish industry towards TQM”, International Journal of Quality & Reliability Management, Vol. 18 No. 5, pp. 481-94.
24. Escrig Tena, A.B., Roca Puig, V. and Bou Llusar, J.C. (2001), “Antecedentes y consecuencias del compromiso organizativo: una visión desde la dirección de la calidad”, paper presented at the XI Congreso Nacional de ACEDE, Zaragoza.
25. Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1994), “A framework for quality management research and an associated measurement instrument”, Journal of Operations Management, Vol. 11, pp. 339-66.
26. Forker, L.B., Mendez, D. and Hershauer, J.C. (1997), “Total quality management in the supply chain: what is its impact on performance?”, International Journal of Production Research, Vol. 35 No. 6, pp. 1681-701.
27. Forza, C. and Filippini, R. (1998), “TQM impact on quality conformance and customer satisfaction: a causal model”, International Journal of Production Economics, Vol. 55, pp. 1-20.
28. Gotzamani, K.D. and Tsiotras, G.D. (2001), “An empirical study of the ISO 9000 standards'contribution towards total quality management”, International Journal of Quality & Reliability Management, Vol. 21 No. 10, pp. 1326-42.
29. Gotzamani, K.D. and Tsiotras, G.D. (2002), “The true motives behind ISO 9000 certification. Their effect on the overall certification benefits and their long term contribution towards TQM”, International Journal of Quality & Reliability Management, Vol. 19 No. 2, pp. 151-69.
30. Gupta, A. (2000), “Quality management practices of ISO vs non-ISO companies: a case of Indian industry”, Industrial Management and Data Systems, Vol. 100 No. 9, pp. 451-5.
31. Häversjö, T. (2000), “The financial effects of ISO 9000 registration for Danish companies”, Managerial Auditing Journal, Vol. 15 No. 1 and 2, pp. 47-52.
32. Hendricks, K.B. and Singhal, V.R. (1996), “Quality awards and the market value of the firm: an empirical investigation”, Management Science, Vol. 42 No. 3, pp. 415-36.
33. Hendricks, K.B. and Singhal, V.R. (2001a), “Firm characteristics, total quality management and financial performance”, Journal of Operations Management, Vol. 19, pp. 269-85.
34. Hendricks, K.B. and Singhal, V.R. (2001b), “The long-run stock price performance of firms with effective TQM programs”, Management Science, Vol. 47 No. 3, pp. 359-68.
35. Heras, I., Casadesús, M. and Dick, G.P.M. (2002a), “ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies”, Managerial Auditing Journal, Vol. 17 No. 1 and 2, pp. 72-8.
36. Heras, I., Dick, G.P.M. and Casadesús, M. (2002b), “ISO 9000 registration impact on sales and profitability: an longitudinal analysis of performance before and after accreditation”, International Journal of Quality & Reliability Management, Vol. 19 No. 6, pp. 774-91.
37. Ho, S.K.M. (1999), “Change for the better via ISO 9000 and TQM”, Management Decision, Vol. 37 No. 4, pp. 381-5.
38. Hua, H., Chin, K.S., Sun, H. and Xu, Y. (2000), “An empirical study on quality management practices in Shangai manufacturing industries”, Total Quality Management, Vol. 11 No. 8, pp. 1111-22.
39. Huarng, F., Horng, C. and Chen, C. (1999), “A study of ISO 9000 process, motivation and performance”, Total Quality Management, Vol. 10 No. 7, pp. 1009-25.
40. Hughes, T., Williams, T. and Ryall, P. (2000), “It is not what you achieve it is the way you achieve it”, Total Quality Management, Vol. 11 No. 3, pp. 329-40.
41. Lee, T.Y., Leung, H.K.N. and Chang, K.C.C. (1999), “Improving quality management on the basis of ISO 9000”, The TQM Magazine, Vol. 11 No. 2, pp. 88-94.
42. Lima, M.A.M., Resende, M. and Hasenclever, L. (2000), “Quality certification and performance of brazilian firms: an empirical study”, International Journal of Production Economics, Vol. 66, pp. 143-7.
43. Martínez Fuentes, C., Balbastre, F., Escribá, M.A., González, T. and Pardo, M. (2000a), “Aspectos clave del proceso de implantación de un sistema de aseguramiento de la calidad”, paper presented at the XIV Congreso Nacional AEDEM.
44. Martínez Fuentes, C., Escribá Moreno, M.A., Balbastre Benavent, F. and Gónzález Cruz, T.F. (2000b), “Repercusiones de la implantación de un sistema de aseguramiento de la calidad a partir de la realización de un diagnóstico estratégico and su vinculación con los resultados de la empresa”, paper presented at the X Congreso Nacional de ACEDE.
45. Martínez Lorente, A.R., Dewhurst, F.W. and Gallego Rodríguez, A. (2000), “Relating TQM, marketing and business performance: an exploratory study”, International Journal of Production Research, Vol. 38 No. 14, pp. 3227-46.
46. Martínez-Lorente, A.R., Dewhurst, F.W. and Dale, B.D. (1998), “Total quality management: origins and evolution of the term”, The TQM Magazine, Vol. 10 No. 5, pp. 378-86.
47. Meegan, S.T. and Taylor, W.A. (1997), “Factors influencing a successful transition from ISO 9000 to TQM”, International Journal of Quality & Reliability Management, Vol. 14 No. 2, pp. 100-17.
48. Mohrman, S.A., Tenkasi, R.V., Lawler, E.E. III and Ledford, G.E. Jr (1995), “Total quality management practice and outcomes in the largest US firms”, Employee Relations, Vol. 17 No. 3, pp. 26-41.
49. Najmi, M. and Kehoe, D.F. (2000), “An integrated framework for post-ISO 9000 quality development”, International Journal of Quality & Reliability Management, Vol. 17 No. 3, pp. 226-671.
50. Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, New York, NY.
51. Powell, T.C. (1995), “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Journal, Vol. 16, pp. 15-37.
52. Quazi, H.A. and Padibjo, S.R. (1998), “A journey toward total quality management through ISO 9000 certification – a study on small and medium-sized enterprises in Singapore”, International Journal of Quality & Reliability Management, Vol. 15 No. 5, pp. 489-508.
53. Quazi, H.A., Wing Hong, C. and Tuck Meng, C. (2002), “Impact of ISO 9000 certification on quality management practices: a comparative study”, Total Quality Management, Vol. 13 No. 1, pp. 53-67.
54. Rahman, S. (2001), “A comparative study of TQM practice and organisational performance of SMEs with and without ISO 9000 certification”, International Journal of Quality & Reliability Management, Vol. 18 No. 1, pp. 35-49.
55. Rao, S.S., Raghu-Natham, T.S. and Solis, L.E. (1997), “Does ISO 9000 have an effect on quality management practices? An international empirical study”, Total Quality Management, Vol. 8 No. 6, pp. 335-46.
56. Rayner, P. and Porter, L.J. (1991), “BS5750/ISO 9000 – the experience of small and medium-sized firms”, International Journal of Quality & Reliability Management, Vol. 8 No. 6, pp. 16-28.
57. Romano, P. (2000), “ISO 9000: what is its impact on performance?”, Quality Management Journal, Vol. 7 No. 3, pp. 38-56.
58. Samson, D. and Terziovski, M. (1999), “The relationship between total quality management practices and operational performance”, Journal of Operations Management, Vol. 17, pp. 393-409.
59. Santos, L. and Escanciano, C. (2002), “Benefits of the ISO 9000:1994 system. Some considerations to reinforce competitive advantage”, International Journal of Quality & Reliability Management, Vol. 19 No. 2, pp. 321-44.
60. Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), “An instrument for measuring the critical factors of quality management”, Decision Sciences, Vol. 20 No. 4, pp. 810-29.
61. Shetty, Y.K. (1993), “The quest for quality excellence: lessons from the Malcom Baldrige National Quality Award”, SAM Advanced Management Journal, Vol. 58 No. 42, pp. 34-40.
62. Simmons, B.L. (1999), “The relationship between ISO 9000 and business performance: does registration really matters?”, Journal of Managerial Issues, Vol. 11 No. 3, pp. 330-43.
63. Singels, J., Rüel, G. and Van der Water, H. (2001), “ISO 9000 series. Certification and performance”, International Journal of Quality & Reliability Management, Vol. 18 No. 1, pp. 62-75.
64. Skrabec, Q.R. Jr (1999), “Quality assurance revisited”, Industrial Management, November-December, pp. 6-9.
65. Sun, H. (2000), “Total quality management, ISO 9000 certification and performance improvement”, International Journal of Quality & Reliability Management, Vol. 17 No. 2, pp. 168-79.
66. Taylor, W.A. (1995), “Senior executives and ISO 9000: attitudes, behaviours and commitment”, International Journal of Quality & Reliability Management, Vol. 12 No. 4, pp. 40-57.
67. Terziovski, M. and Samson, D. (1999), “The link between total quality management practice and organizational performance”, International Journal of Quality & Reliability Management, Vol. 16 No. 3, pp. 226-37.
68. Terziovski, M. and Samson, D. (2000), “The effect of company size on the relationship between TQM strategy and organizational performance”, The TQM Magazine, Vol. 12 No. 2, pp. 144-8.
69. Terziovski, M., Power, D. and Sohal, A.S. (2003), “The longitudinal effects of the ISO 9000 certification process on business performance”, European Journal of Operational Research, Vol. 146, pp. 580-95.
70. Terziovski, M., Samson, D. and Dow, D. (1997), “The business value of quality management systems certification. Evidence from Australia and New Zealand”, Journal of Operations Management, Vol. 15, pp. 1-18.
71. Tsiotras, G. and Gotzamani, K. (1996), “ISO 9000 as an entry key to TQM: the case of Greek industry”, International Journal of Quality & Reliability Management, Vol. 13 No. 4, pp. 64-76.
72. Tummala, V.M.R. and Tang, C.L. (1996), “Strategic quality management, Malcom Baldrige and European quality awards and ISO 9000 certification: core concepts and comparative analysis”, International Journal of Quality & Reliability Management, Vol. 13 No. 4, pp. 8-38.
73. Van der Wiele, A., Williams, A.R.T. and Dale, B.G. (2000), “ISO 9000 series registration to business excellence: the migratory path”, Business Process Management, Vol. 6 No. 5, pp. 417-27.
74. Vloeberghs, D. and Bellens, J. (1996), “Implementing the ISO 9000 standards”, Quality Progress, June.
75. Wayhan, V.B., Kirche, E.T. and Khumawala, B.M. (2002), “ISO 9000 certification: the financial performance implications”, Total Quality Management, Vol. 13 No. 2, pp. 217-31.
76. Williams, N. (1997), “ISO 9000 as a route to TQM in small to medium-sized enterprises: snake or ladder?”, The TQM Magazine, Vol. 9 No. 1, pp. 8-13.
77. Withers, B. and Ebrahimpour, M. (2000), “Does ISO9000 affect the dimensions of quality used for competitive advantage?”, European Management Journal, Vol. 18 No. 4, pp. 431-43.
78. Withers, B.E. and Ebrahimpour, M. (2001), “Impact of ISO 9000 registration on European firms: a case analysis”, Integrated Manufacturing Firms, Vol. 12 No. 2, pp. 139-51.
79. Zhang, G. (1999), “Beyond ISO 9000 certification – a China experience”, Managerial Auditing Journal, Vol. 14 No. 1 and 2, pp. 75-8.
80. Zhang, Z. (2000), “Developing a model of quality management methods and evaluating their effects on business performance”, Total Quality Management, Vol. 11 No. 1, pp. 129-37.
81. Zhu, Z. and Scheuermann, L. (1999), “A comparison of quality programmes: total quality management and ISO 9000”, Total Quality Management, Vol. 10 No. 2, pp. 291-7.