An empirical study of transformational leadership, team performance and service quality in retail banks

Omega

Volumn 39, Issue 6, 2011, Pages 690-701

  Lee, Peter K C ^a   Cheng, T C Edwin ^a   Yeung, Andy C L ^a   Lai, Kee hung ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Banking; Management; Operations management; Statistics

Indexed keywords

HUMAN RESOURCE MANAGEMENT; QUALITY OF SERVICE;

BANKING OPERATIONS; EMPIRICAL STUDIES; LEADERSHIP STYLE; LEADERSHIP TEAM; OPERATION MANAGEMENT; QUANTITATIVE TECHNIQUES; RETAIL BANKS; SERVICE QUALITY; TEAM PERFORMANCE; TRANSFORMATIONAL LEADERSHIP;

JOB SATISFACTION;

EID: 79953163133     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.omega.2011.02.001     Document Type: Article

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