Models for performance benchmarking: Measuring the effect of e-business activities on banking performance

Omega

Volumn 32, Issue 4, 2004, Pages 313-322

  Cook, Wade D ^a   Seiford, Lawrence M ^b   Zhu, Joe ^c  

^a YORK UNIVERSITY   (Canada)

^b UNIVERSITY OF MICHIGAN   (United States)

^c WORCESTER POLYTECHNIC INSTITUTE   (United States)

Author keywords

Benchmarking; Data envelopment analysis; E business; Performance; Productivity

Indexed keywords

BENCHMARKING; ELECTRONIC COMMERCE; MATHEMATICAL PROGRAMMING;

'CURRENT; BENCHMARK MODELS; BUSINESS ACTIVITIES; E-BUSINESS; EBUSINESS; MATHEMATICAL PROGRAMMING MODELS; MULTIPLE PERFORMANCE MEASURES; PERFORMANCE; PERFORMANCE BENCHMARKING; PRODUCTIVITY CHANGES;

DATA ENVELOPMENT ANALYSIS;

EID: 1842710174     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.omega.2004.01.001     Document Type: Article

References (18)

1. Lancaster H. Managing your career. Wall Street Journal, Tuesday, April 28, B1, 1998.
2. Camp R.C. Business process benchmarking, finding and implementing best practices 1995 ASQC Quality Press Milwaukee, WI
3. Hawdon D. Hodson M. The use of data envelopment analysis in benchmarking The Business Economist 27 3 1992 23-39
4. Sherman H.D. Gold F. Bank branch operating efficiency: evaluation with data envelopment analysis Journal of Banking and Finance 9 2 1985 297-316
5. Paradi J.C. Vela S. Yang Z. Assessing bank and bank branch performance: modeling considerations and approaches In: Cooper W.W. Seiford L.M. Zhu J. (Eds.), Handbook on data envelopment analysis 2003 Kluwer Academic Publishers Boston
6. Sherman H.D. Ladino G. Managing bank productivity using data envelopment analysis (DEA) Interfaces 25 2 1995 60-73
7. Oral M. Yolalan R. An empirical study on measuring operating efficiency and profitability of bank branches European Journal of Operational Research 46 1990 232-249
8. Thompson R.G. Langemeier L.N. Lee C. Lee E. Thrall R.M. The role of multiplier bounds in efficiency analysis with application to Kansas farming Journal of Econometrics 46 1990 93-108
9. Charnes A. Cooper W.W. Rhodes E. Measuring the efficiency of decision making units European Journal of Operational Research 2 1978 429-444
10. Charnes A. Cooper W.W. Huang Z.M. Wei Q.L. Cone ratio data envelopment analysis and multi-objective programming International Journal of Systems Science 20 1989 1099-1118
11. Cooper W.W. Seiford L.M. Tone K. Data envelopment analysis: a comprehensive reference text with models, applications, references, and DEA-Solver software 2000 Kluwer Academic Publishers Boston
12. Andersen P. Petersen N.C. A procedure for ranking efficient units in data envelopment analysis Management Science 39 1993 1261-1264
13. Seiford L.M. Zhu J. Infeasibility of super-efficiency data envelopment analysis models INFOR 37 1999 174-187
14. Seiford L.M. Zhu J. An acceptance system decision rule with data envelopment analysis Computers and Operations Research 25 4 1998 329-332
15. Zhu J. Robustness of the efficient DMUs in data envelopment analysis European Journal of Operational Research 90 1996 451-460
16. Kalakota R. Whinston A.B. Electronic commerce: a manager's guide 1997 Addison-Wesley Reading, MA
17. Harvey T. The banking revolution: positioning your bank in the new financial service marketplace. IRWIN, A Bankline Publication; 1996.
18. Zhu J. Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets. Boston: Kluwer Academic Publishers; 2002.