'Being yourself' in the electronic sweatshop: New forms of normative control

Human Relations

Volumn 64, Issue 2, 2011, Pages 177-200

  Fleming, Peter ^a   Sturdy, Andrew ^b  

^a QUEEN MARY UNIVERSITY OF LONDON   (United Kingdom)

^b UNIVERSITY OF BRISTOL   (United Kingdom)

Author keywords

authenticity; call centre; control; distraction; dysfunctions

Indexed keywords

EID: 79952221709     PISSN: 00187267     EISSN: 1741282X     Source Type: Journal    
DOI: 10.1177/0018726710375481     Document Type: Article

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