Talk as technique - A critique of the words and deeds distinction in the diffusion of customer service cultures in call centres

Journal of Management Studies

Volumn 40, Issue 4, 2003, Pages 753-773

  Sturdy, Andrew ^a   Fleming, Peter ^b  

^a IMPERIAL COLLEGE LONDON   (United Kingdom)

^b UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0038150866     PISSN: 00222380     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-6486.00359     Document Type: Article

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