-
2
-
-
43849088153
-
The impact of website quality on consumer satisfaction and purchase intentions: evidence from Chinese visitors
-
Bai B., Law R. and Wen I. (2008) The impact of website quality on consumer satisfaction and purchase intentions: evidence from Chinese visitors. International Journal of Hospitality Management 27(3): 391-402.
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.3
, pp. 391-402
-
-
Bai, B.1
Law, R.2
Wen, I.3
-
3
-
-
0001427667
-
An experimental approach to making retail store environmental decisions
-
Baker J., Levy M. and Grewal D. (1992) An experimental approach to making retail store environmental decisions. Journal of Retail 68(4): 445-460.
-
(1992)
Journal of Retail
, vol.68
, Issue.4
, pp. 445-460
-
-
Baker, J.1
Levy, M.2
Grewal, D.3
-
5
-
-
12444323390
-
-
Basingstoke: Palgrave Macmillian
-
Beynon-Davis P. (2004) e-Business. Basingstoke: Palgrave Macmillian.
-
(2004)
E-Business
-
-
Beynon-Davis, P.1
-
6
-
-
0010097429
-
Value-added marketing in the digital domain: enhancing the utility of the internet
-
Breitenbach CS and Van Doren DC (1998) Value-added marketing in the digital domain: enhancing the utility of the internet. Journal of Consumer Marketing 15(6): 558-575.
-
(1998)
Journal of Consumer Marketing
, vol.15
, Issue.6
, pp. 558-575
-
-
Breitenbach, C.S.1
van Doren, D.C.2
-
7
-
-
39649097378
-
Hedonic and utilitarian shopping goals: The online experience
-
Bridges E. and Florsheim R. (2007) Hedonic and utilitarian shopping goals: The online experience. Journal of Business Research 61(X): 309-314.
-
(2007)
Journal of Business Research
, vol.61
, Issue.X
, pp. 309-314
-
-
Bridges, E.1
Florsheim, R.2
-
8
-
-
20444468901
-
B2C e-commerce website quality: an empirical examination
-
Cao M., Zhang Q. and Seydel J. (2005) B2C e-commerce website quality: an empirical examination. Industrial Management & Data System 105(5): 645-661.
-
(2005)
Industrial Management & Data System
, vol.105
, Issue.5
, pp. 645-661
-
-
Cao, M.1
Zhang, Q.2
Seydel, J.3
-
9
-
-
0003036823
-
Opportunities for endearment to place through electronic 'visiting': www homepages and the tourism promotion of Scotland
-
Cano V. and Prentice R. (1998) Opportunities for endearment to place through electronic 'visiting': www homepages and the tourism promotion of Scotland. Tourism Management 19(1): 67-73.
-
(1998)
Tourism Management
, vol.19
, Issue.1
, pp. 67-73
-
-
Cano, V.1
Prentice, R.2
-
11
-
-
0001731053
-
What makes commercial Web pages popular? An empirical investigation of web page effectiveness
-
Dholakia UM, Rego LL (1998) What makes commercial Web pages popular? An empirical investigation of web page effectiveness. European Journal of Marketing 32(7/8): 724-736.
-
(1998)
European Journal of Marketing
, vol.32
, Issue.7-8
, pp. 724-736
-
-
Dholakia, U.M.1
Rego, L.L.2
-
12
-
-
1242283753
-
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
-
Dolen W., Ruyter K. and Lemmink J. (2002) An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction. Journal of Business Research 57(4): 437-444.
-
(2002)
Journal of Business Research
, vol.57
, Issue.4
, pp. 437-444
-
-
Dolen, W.1
Ruyter, K.2
Lemmink, J.3
-
13
-
-
0001951371
-
Store atmosphere: an environmental psychology approach
-
Donovan RJ and Rossiter JR (1982) Store atmosphere: an environmental psychology approach. Journal of Retail 58(1): 34-57.
-
(1982)
Journal of Retail
, vol.58
, Issue.1
, pp. 34-57
-
-
Donovan, R.J.1
Rossiter, J.R.2
-
15
-
-
0034369601
-
Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions
-
Dubé L. and Menon K. (2000) Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions. International Journal of Service Industry Management 11(3): 287-304.
-
(2000)
International Journal of Service Industry Management
, vol.11
, Issue.3
, pp. 287-304
-
-
Dubé, L.1
Menon, K.2
-
16
-
-
78649243268
-
Evaluating websites and surveying customers online
-
In: Ellio S (ed.), Chichester: John Wiley & Sons Ltd
-
Elliot S. and Björn-Andersen N. (2002) Evaluating websites and surveying customers online. In: Ellio S (ed.) Electronic Commerce, B2C Strategies and Models. Chichester: John Wiley & Sons Ltd, pp. 256-275.
-
(2002)
Electronic Commerce, B2C Strategies and Models
, pp. 256-275
-
-
Elliot, S.1
Björn-Andersen, N.2
-
17
-
-
0010514320
-
Atmospheric qualities of online retailing, a conceptual model and implications
-
Eroglu S., Machleit K. and Davis L. (2001) Atmospheric qualities of online retailing, a conceptual model and implications. Journal of Business Research 54(2): 177-184.
-
(2001)
Journal of Business Research
, vol.54
, Issue.2
, pp. 177-184
-
-
Eroglu, S.1
Machleit, K.2
Davis, L.3
-
18
-
-
0037274423
-
Empirical testing of model of online store atmospherics and shopper response
-
Eroglu S., Machleit K. and Davis L. (2003) Empirical testing of model of online store atmospherics and shopper response. Psychology & Marketing 20(2): 130-150.
-
(2003)
Psychology & Marketing
, vol.20
, Issue.2
, pp. 130-150
-
-
Eroglu, S.1
Machleit, K.2
Davis, L.3
-
19
-
-
33745821617
-
B2C website quality and emotions during online shopping episodes: an empirical study
-
Éthier J., Hayda P., Talbot J. and Cadieux J. (2006) B2C website quality and emotions during online shopping episodes: an empirical study. Information & Management 43(5): 627-639.
-
(2006)
Information & Management
, vol.43
, Issue.5
, pp. 627-639
-
-
Éthier, J.1
Hayda, P.2
Talbot, J.3
Cadieux, J.4
-
20
-
-
0033211518
-
Consumers' emotional responses to service environments
-
Foxal GR and Greenly GE (1999) Consumers' emotional responses to service environments. Journal of Business Research 46(2): 149-158.
-
(1999)
Journal of Business Research
, vol.46
, Issue.2
, pp. 149-158
-
-
Foxal, G.R.1
Greenly, G.E.2
-
21
-
-
76349117521
-
A study of e-retailing management: analyzing the expectations and perceptions of Spanish consumers
-
Fransi E. and Viadiu F. (2007) A study of e-retailing management: analyzing the expectations and perceptions of Spanish consumers. International Journal of Consumer Studies 31(6): 613-622.
-
(2007)
International Journal of Consumer Studies
, vol.31
, Issue.6
, pp. 613-622
-
-
Fransi, E.1
Viadiu, F.2
-
22
-
-
0034010791
-
Tourism information and pleasure motivation
-
Goossens C. (2000) Tourism information and pleasure motivation. Annals of Tourism Research 27(2): 301-321.
-
(2000)
Annals of Tourism Research
, vol.27
, Issue.2
, pp. 301-321
-
-
Goossens, C.1
-
23
-
-
84986133100
-
Assessing service quality on the web: evidence from business-to-consumer portals
-
Gounaris S. and Dimitriadis S. (2003) Assessing service quality on the web: evidence from business-to-consumer portals. Journal of Services Marketing 17(5): 529-548.
-
(2003)
Journal of Services Marketing
, vol.17
, Issue.5
, pp. 529-548
-
-
Gounaris, S.1
Dimitriadis, S.2
-
24
-
-
84992998213
-
Customer loyalty to content-based website: the case of an online health-care service
-
Gummerus J., Liljander V., Pura M. and Van Riel A. (2004) Customer loyalty to content-based website: the case of an online health-care service. Journal of Service Marketing 18(3): 175-186.
-
(2004)
Journal of Service Marketing
, vol.18
, Issue.3
, pp. 175-186
-
-
Gummerus, J.1
Liljander, V.2
Pura, M.3
van Riel, A.4
-
25
-
-
0002020889
-
Hedonic consumption: emerging concepts, methods and propositions
-
Hirschman EC and Holbrook MB (1982) Hedonic consumption: emerging concepts, methods and propositions. Journal of Marketing 46(3): 92-101.
-
(1982)
Journal of Marketing
, vol.46
, Issue.3
, pp. 92-101
-
-
Hirschman, E.C.1
Holbrook, M.B.2
-
26
-
-
0030487126
-
Marketing in hypermedia computer-mediated environments: conceptual foundations
-
Hoffman DL and Novak TP (1996) Marketing in hypermedia computer-mediated environments: conceptual foundations. Journal of Marketing 60(3): 50-68.
-
(1996)
Journal of Marketing
, vol.60
, Issue.3
, pp. 50-68
-
-
Hoffman, D.L.1
Novak, T.P.2
-
27
-
-
0002126713
-
The experiential aspects of consumption: consumer fantasies, feelings, and fun
-
Holbrook MB and Hirschman EC (1982) The experiential aspects of consumption: consumer fantasies, feelings, and fun. Journal of Consumer Research 9(2): 132-140.
-
(1982)
Journal of Consumer Research
, vol.9
, Issue.2
, pp. 132-140
-
-
Holbrook, M.B.1
Hirschman, E.C.2
-
28
-
-
84990374152
-
Consumer responses to perceived telepresence in the online advertising environment: the moderating role of involvement
-
Hopkins C., Raymond M-A and Mitra A. (2004) Consumer responses to perceived telepresence in the online advertising environment: the moderating role of involvement Marketing Theory 4(1/2): 137-162.
-
(2004)
Marketing Theory
, vol.4
, Issue.1-2
, pp. 137-162
-
-
Hopkins, C.1
Raymond, M.-A.2
Mitra, A.3
-
30
-
-
0002742238
-
Environmental perception and contemporary perceptual theory
-
In: Ittelson WH (ed.), New York: Seminar Press
-
Ittelson WH (1973) Environmental perception and contemporary perceptual theory. In: Ittelson WH (ed.) Environment and Cognition. New York: Seminar Press, pp. 1-19.
-
(1973)
Environment and Cognition
, pp. 1-19
-
-
Ittelson, W.H.1
-
31
-
-
78649304024
-
Travel Industry Association of America. Technology and travel
-
Travelers' interest in and use of new technologies. Executive report. Prepared by the Travel Industry Association of America, December
-
Joerchel T., Shaw C. and Cook S. (1998) Travel Industry Association of America. Technology and travel. Travelers' interest in and use of new technologies. Executive report. Prepared by the Travel Industry Association of America, December.
-
(1998)
-
-
Joerchel, T.1
Shaw, C.2
Cook, S.3
-
32
-
-
84986079157
-
Consumer value: an application to mall and internet shopping
-
-K
-
Kim Y.-K(2002) Consumer value: an application to mall and internet shopping. International Journal of Retail & Distribution Management 30(12): 595-602.
-
(2002)
International Journal of Retail & Distribution Management
, vol.30
, Issue.12
, pp. 595-602
-
-
Kim, Y.1
-
33
-
-
1242308518
-
Dimensional hierarchy of retail website quality
-
Kim S. and Stoel L. (2003) Dimensional hierarchy of retail website quality. Information & Management 41(5): 619-633.
-
(2003)
Information & Management
, vol.41
, Issue.5
, pp. 619-633
-
-
Kim, S.1
Stoel, L.2
-
34
-
-
0000197804
-
A study of airlines' online reservation services on the internet
-
Law R. and Leung R. (2000) A study of airlines' online reservation services on the internet. Journal of Travel Research 39(2): 202-211.
-
(2000)
Journal of Travel Research
, vol.39
, Issue.2
, pp. 202-211
-
-
Law, R.1
Leung, R.2
-
35
-
-
55449119333
-
Thoughts on the relations between emotion and cognition
-
Lazarus RS (1982) Thoughts on the relations between emotion and cognition. American Psychologist 37(9): 1019-1024.
-
(1982)
American Psychologist
, vol.37
, Issue.9
, pp. 1019-1024
-
-
Lazarus, R.S.1
-
37
-
-
0344671063
-
Design quality of websites for electronic commerce: Fortune 1000 webmasters' evaluation
-
Liu C., Arnett KP and Litecky C. (2000) Design quality of websites for electronic commerce: Fortune 1000 webmasters' evaluation. Electronic Markets 10(2): 120-129.
-
(2000)
Electronic Markets
, vol.10
, Issue.2
, pp. 120-129
-
-
Liu, C.1
Arnett, K.P.2
Litecky, C.3
-
38
-
-
33646337363
-
Creating a satisfying internet shopping experience via atmospheric variables
-
McKinney L. (2004) Creating a satisfying internet shopping experience via atmospheric variables. International Journal of Consumer Studies 28(3): 268-283.
-
(2004)
International Journal of Consumer Studies
, vol.28
, Issue.3
, pp. 268-283
-
-
McKinney, L.1
-
41
-
-
11244275793
-
An empirical investigation of website characteristics, consumer emotional states and on-line shopping behaviors
-
Mummalaneni V. (2005) An empirical investigation of website characteristics, consumer emotional states and on-line shopping behaviors. Journal of Business Research 58(4): 526-532.
-
(2005)
Journal of Business Research
, vol.58
, Issue.4
, pp. 526-532
-
-
Mummalaneni, V.1
-
42
-
-
0742282369
-
Surfers and searchers. an examination of web-site visitors' clicking behavior
-
Murphy J. (1999) Surfers and searchers. an examination of web-site visitors' clicking behavior. Cornell, Hotel and Restaurant Administration Quarterly 40(2): 84-95.
-
(1999)
Cornell, Hotel and Restaurant Administration Quarterly
, vol.40
, Issue.2
, pp. 84-95
-
-
Murphy, J.1
-
43
-
-
0038120970
-
The influence of goal-directed and experiential activities on online flow experiences
-
Novak T., Hoffman D. and Duhachek A. (2003) The influence of goal-directed and experiential activities on online flow experiences. Journal of Consumer Psychology 13(1/2): 3-16.
-
(2003)
Journal of Consumer Psychology
, vol.13
, Issue.1-2
, pp. 3-16
-
-
Novak, T.1
Hoffman, D.2
Duhachek, A.3
-
44
-
-
84870184731
-
Swedish and Norwegian tourism websites: the importance of reservation services and value-added services
-
Nysveen H. and Lexhagen M. (2001) Swedish and Norwegian tourism websites: the importance of reservation services and value-added services. Scandinavian Journal of Hospitality and Tourism 1(1): 38-53.
-
(2001)
Scandinavian Journal of Hospitality and Tourism
, vol.1
, Issue.1
, pp. 38-53
-
-
Nysveen, H.1
Lexhagen, M.2
-
47
-
-
0002408510
-
A conceptual model of SQ and its implications for future research
-
(Fall)
-
Parasuraman A., Zeithaml VV and Berry LL (1985) A conceptual model of SQ and its implications for future research. Journal of Marketing 49(Fall): 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.V.2
Berry, L.L.3
-
48
-
-
0001312089
-
SERVQUAL: a multiple-item scale for measuring consumer perceptions of SQ
-
(Spring)
-
Parasuraman A., Zeithaml VV and Berry LL (1988) SERVQUAL: a multiple-item scale for measuring consumer perceptions of SQ. Journal of Retailing 64(Spring): 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.V.2
Berry, L.L.3
-
49
-
-
20444499779
-
E-S-Qual: a multiple-item scale for assessing electronic service quality
-
Parasuraman A., Zeithaml V. and Malhotra A. (2005) E-S-Qual: a multiple-item scale for assessing electronic service quality. Journal of Service Research 7(3): 213-233.
-
(2005)
Journal of Service Research
, vol.7
, Issue.3
, pp. 213-233
-
-
Parasuraman, A.1
Zeithaml, V.2
Malhotra, A.3
-
50
-
-
0036400384
-
Marketing to and serving customer through the internet: an overview and research agenda
-
Parasuraman A., Zinkhan G. (2002) Marketing to and serving customer through the internet: an overview and research agenda. Journal of the Academy of Marketing Science 30(4): 286-292.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.4
, pp. 286-292
-
-
Parasuraman, A.1
Zinkhan, G.2
-
53
-
-
0002286427
-
An analysis of information content in television advertising
-
(January)
-
Resnik A. and Stern BL (1977) An analysis of information content in television advertising. Journal of Marketing 41(January): 50-53.
-
(1977)
Journal of Marketing
, vol.41
, pp. 50-53
-
-
Resnik, A.1
Stern, B.L.2
-
54
-
-
0001087625
-
A relationship customer typology
-
Reynolds K. and Beatty S. (1999) A relationship customer typology. Journal of Retailing 75(4): 509-523.
-
(1999)
Journal of Retailing
, vol.75
, Issue.4
, pp. 509-523
-
-
Reynolds, K.1
Beatty, S.2
-
55
-
-
84992996368
-
Comfort your online customer: quality, trust and loyalty on the internet
-
Ribbink D., van Riel A., Liljander V. and Streukens S. (2004) Comfort your online customer: quality, trust and loyalty on the internet. Managing Service Quality 14(6): 446-456.
-
(2004)
Managing Service Quality
, vol.14
, Issue.6
, pp. 446-456
-
-
Ribbink, D.1
van Riel, A.2
Liljander, V.3
Streukens, S.4
-
56
-
-
67649964197
-
Investigating the impact of website value and advertising on firm performance in electronic commerce
-
Saeed K., Hwang Y. and Grover V. (2002) Investigating the impact of website value and advertising on firm performance in electronic commerce. International Journal of Electronic Commerce 7(2): 119-141.
-
(2002)
International Journal of Electronic Commerce
, vol.7
, Issue.2
, pp. 119-141
-
-
Saeed, K.1
Hwang, Y.2
Grover, V.3
-
57
-
-
84986037963
-
E-service quality: a model of virtual service quality dimensions
-
Santos J. (2003) E-service quality: a model of virtual service quality dimensions. Managing Service Quality 13(3): 233-246.
-
(2003)
Managing Service Quality
, vol.13
, Issue.3
, pp. 233-246
-
-
Santos, J.1
-
60
-
-
0031188711
-
Store environment and consumer purchase behavior: mediating role of consumer emotions
-
Sherman E., Mathur A. and Smith RB (1997) Store environment and consumer purchase behavior: mediating role of consumer emotions. Psychology Marketing 14(4): 361-378.
-
(1997)
Psychology Marketing
, vol.14
, Issue.4
, pp. 361-378
-
-
Sherman, E.1
Mathur, A.2
Smith, R.B.3
-
62
-
-
0001623451
-
Conceptualizing consumer experience in cyberspace
-
Shih C.-F(1998) Conceptualizing consumer experience in cyberspace. European Journal of Marketing 32(7/8): 655-663.
-
(1998)
European Journal of Marketing
, vol.32
, Issue.7-8
, pp. 655-663
-
-
Shih, C.-F.1
-
67
-
-
84986031780
-
The role of cognitions and emotions in the music-approach-avoidance behavior relationship
-
Sweeney J. and Wyber F. (2002) The role of cognitions and emotions in the music-approach-avoidance behavior relationship. Journal of Services Marketing 16(1): 51-69.
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.1
, pp. 51-69
-
-
Sweeney, J.1
Wyber, F.2
-
70
-
-
0037289296
-
Rethinking paradigms of service - service in a virtual environment
-
Voss C. (2003) Rethinking paradigms of service - service in a virtual environment. International Journal of Operation & Production Management 23(1): 88-104.
-
(2003)
International Journal of Operation & Production Management
, vol.23
, Issue.1
, pp. 88-104
-
-
Voss, C.1
-
71
-
-
0002815002
-
The dimensionality of consumption emotion patterns and consumer satisfaction
-
Westbrook RA and Oliver RL (1991) The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research 18(1): 84-91.
-
(1991)
Journal of Consumer Research
, vol.18
, Issue.1
, pp. 84-91
-
-
Westbrook, R.A.1
Oliver, R.L.2
-
72
-
-
0032608587
-
Consumer satisfaction with services: integrating the environmental perspective in services marketing into traditional disconfirmation paradigm
-
Wirtz J. and Bateson JEG (1999) Consumer satisfaction with services: integrating the environmental perspective in services marketing into traditional disconfirmation paradigm. Journal of Business Research 44(1): 55-56.
-
(1999)
Journal of Business Research
, vol.44
, Issue.1
, pp. 55-56
-
-
Wirtz, J.1
Bateson, J.E.G.2
-
73
-
-
84992957310
-
The role of emotional satisfaction in service encounters
-
Wong A. (2004) The role of emotional satisfaction in service encounters. Managing Service Quality 14(5): 365-376.
-
(2004)
Managing Service Quality
, vol.14
, Issue.5
, pp. 365-376
-
-
Wong, A.1
-
74
-
-
0010971777
-
Effects of store characteristics and in-store emotional experiences on store attitude
-
Yoo C., Park J. and Macinnis DJ (1998) Effects of store characteristics and in-store emotional experiences on store attitude. Journal of Business Research 42(3): 253-263.
-
(1998)
Journal of Business Research
, vol.42
, Issue.3
, pp. 253-263
-
-
Yoo, C.1
Park, J.2
Macinnis, D.J.3
-
76
-
-
45449083916
-
Feeling and thinking, preferences need no inferences
-
Zajonc RB (1980) Feeling and thinking, preferences need no inferences. American Psychologist 35(2): 151-175.
-
(1980)
American Psychologist
, vol.35
, Issue.2
, pp. 151-175
-
-
Zajonc, R.B.1
-
78
-
-
0036399221
-
Service quality delivery through websites: a critical review of extant knowledge
-
Zeithaml V., Parasuraman A. and Malhotra A. (2002) Service quality delivery through websites: a critical review of extant knowledge. Journal of Academy of Marketing Science 30(4): 362-375.
-
(2002)
Journal of Academy of Marketing Science
, vol.30
, Issue.4
, pp. 362-375
-
-
Zeithaml, V.1
Parasuraman, A.2
Malhotra, A.3
|