-
1
-
-
20444458359
-
Effects of interactivity and product information on consumer satisfaction in an online retail setting
-
Ballantine, P.W. (2005) Effects of interactivity and product information on consumer satisfaction in an online retail setting. International Journal of Retail and Distribution Management, 33, 461–471.
-
(2005)
International Journal of Retail and Distribution Management
, vol.33
, pp. 461-471
-
-
Ballantine, P.W.1
-
3
-
-
32644470061
-
Designing marketplaces of the artificial with consumers in mind: four approaches to understanding consumer behavior in electronic environments
-
Bellman, S., Johnson, E., Lohse, G. & Mandel, N. (2006) Designing marketplaces of the artificial with consumers in mind: four approaches to understanding consumer behavior in electronic environments. Journal of Interactive Marketing, 20, 21–33.
-
(2006)
Journal of Interactive Marketing
, vol.20
, pp. 21-33
-
-
Bellman, S.1
Johnson, E.2
Lohse, G.3
Mandel, N.4
-
4
-
-
34648830013
-
-
Les Cahiers de la Recherche. CLAREE (Centre Lillois d'Analyse et de Recherche sur l'Evolution des Entreprise). UPRES-A CNRS 8020. November
-
Benavent, C. (2000) Le web design et l'ergonomie des sites de e-commerce. Les Cahiers de la Recherche. CLAREE (Centre Lillois d'Analyse et de Recherche sur l'Evolution des Entreprise). UPRES-A CNRS 8020. November.
-
(2000)
Le web design et l'ergonomie des sites de e-commerce
-
-
Benavent, C.1
-
5
-
-
84986076182
-
Service quality and e-commerce: an exploratory analysis
-
Cox, J. & Dale, B.G. (2001) Service quality and e-commerce: an exploratory analysis. Managing Service Quality, 11, 121–131.
-
(2001)
Managing Service Quality
, vol.11
, pp. 121-131
-
-
Cox, J.1
Dale, B.G.2
-
6
-
-
34648833065
-
Los controles de calidad en la web
-
Escribano, J., García, M.L. & Fernández, L. (1999) Los controles de calidad en la web. Economía Industrial, 326, 123–136.
-
(1999)
Economía Industrial
, vol.326
, pp. 123-136
-
-
Escribano, J.1
García, M.L.2
Fernández, L.3
-
9
-
-
85040421010
-
-
Online bill viewing and payment forecast, 2004–2009. [WWW document]. URL, (accessed on 21 January 2005)
-
Jupiter (2005) Online bill viewing and payment forecast, 2004–2009. [WWW document]. URL http://www.jupiterresearch.com/bin/item.pl/research:concept/77/id=95979/ (accessed on 21 January 2005).
-
(2005)
-
-
-
10
-
-
0008379365
-
The impact of perceived channel utilities, shopping orientations, and demographics on the consumer's online buying behavior
-
&, [WWW document]. URL, (accessed on 7 May 2002)
-
Li, H., Cheng, K. & Russell, M.G. (1999) The impact of perceived channel utilities, shopping orientations, and demographics on the consumer's online buying behavior. Journal of Computer Mediated Communication, 5, [WWW document]. URL http://jcmc.indiana.edu/vol5/issue2/hairong.html (accessed on 7 May 2002).
-
(1999)
Journal of Computer Mediated Communication
, vol.5
-
-
Li, H.1
Cheng, K.2
Russell, M.G.3
-
11
-
-
0002440674
-
Exploring the factors associated with web site success in the context of electronic commerce
-
Liu, C. & Arnett, K. (2000) Exploring the factors associated with web site success in the context of electronic commerce. Information and Management, 38, 23–33.
-
(2000)
Information and Management
, vol.38
, pp. 23-33
-
-
Liu, C.1
Arnett, K.2
-
12
-
-
0002505191
-
Electronic shopping: the effect of customer interfaces on traffic and sales
-
Lohse, G.L. & Spiller, P. (1998) Electronic shopping: the effect of customer interfaces on traffic and sales. Communications of the ACM, 41, 81–87.
-
(1998)
Communications of the ACM
, vol.41
, pp. 81-87
-
-
Lohse, G.L.1
Spiller, P.2
-
13
-
-
0005569346
-
Internet retail store design: how the user interface influences traffic and sales
-
&, [WWW document]. URL, (accessed on 7 May 2002)
-
Lohse, G.L. & Spiller, P. (1999) Internet retail store design: how the user interface influences traffic and sales. Journal of Computer Mediated Communication, 5, [WWW document]. URL http://jcmc.indiana.edu/vol5/issue2/lohse.htm/ (accessed on 7 May 2002).
-
(1999)
Journal of Computer Mediated Communication
, vol.5
-
-
Lohse, G.L.1
Spiller, P.2
-
14
-
-
0038122475
-
WebQual: a measure of web site quality
-
&, In, (by eds., K.R. Evans, &, L.K. Scheer, American Marketing Association, Chicago, IL
-
Loiacono, E.T., Watson, R.T. & Goodhue, D.L. (2002) WebQual: a measure of web site quality. In Marketing Theory and Applications, 2002 Winter Marketing Educators' Conference Proceedings (by eds. K.R. Evans & L.K. Scheer), American Marketing Association, Chicago, IL. pp. 432–438.
-
(2002)
Marketing Theory and Applications, 2002 Winter Marketing Educators' Conference Proceedings
, pp. 432-438
-
-
Loiacono, E.T.1
Watson, R.T.2
Goodhue, D.L.3
-
16
-
-
0003472463
-
-
&, Working Paper., University of Pennsylvania, Philadelphia, PA
-
Mandel, N. & Johnson, E. (1999) Constructing Preferences Online: Can Web Pages Change What You Want? Working Paper. University of Pennsylvania, Philadelphia, PA.
-
(1999)
Constructing Preferences Online: Can Web Pages Change What You Want?
-
-
Mandel, N.1
Johnson, E.2
-
17
-
-
33751170446
-
Relationship between the principles transmitted by consultants implementing the ISO 9000 Standard and the loyalty of their clients
-
Marimon, F. & Cristóbal, E. (2006) Relationship between the principles transmitted by consultants implementing the ISO 9000 Standard and the loyalty of their clients. International Journal of Services Technology and Management, 7, 320–331.
-
(2006)
International Journal of Services Technology and Management
, vol.7
, pp. 320-331
-
-
Marimon, F.1
Cristóbal, E.2
-
18
-
-
0004303407
-
-
&, Working paper 97–006., The Warton School, University of Pennsylvania, Philadelphia, PA
-
Menon, S. & Kahn, B. (1997) Cross-Category Effect of Stimulation on the Shopping Experience: an Application to Internet Shopping. Working paper 97–006. The Warton School, University of Pennsylvania, Philadelphia, PA.
-
(1997)
Cross-Category Effect of Stimulation on the Shopping Experience: an Application to Internet Shopping
-
-
Menon, S.1
Kahn, B.2
-
19
-
-
11244275793
-
An empirical investigation of web site characteristics, consumer emotional states and on-line shopping behaviors
-
Mummalaneni, V. (2005) An empirical investigation of web site characteristics, consumer emotional states and on-line shopping behaviors. Journal of Business Research, 58, 526–532.
-
(2005)
Journal of Business Research
, vol.58
, pp. 526-532
-
-
Mummalaneni, V.1
-
20
-
-
85040391886
-
-
Global Internet trends data sheet. [WWW document]. URL, (accessed on 2 January 2006)
-
Nielsen/Netratings (2005) Global Internet trends data sheet. [WWW document]. URL http://www.nielsen-netratings.com/ (accessed on 2 January 2006).
-
(2005)
-
-
-
21
-
-
20444499779
-
E-S-Qual: a multiple-item scales for assessing electronic service quality
-
Parasuraman, A., Zeithaml, V.A. & Malhotra, A. (2005) E-S-Qual: a multiple-item scales for assessing electronic service quality. Journal of Service Research, 7, 213–233.
-
(2005)
Journal of Service Research
, vol.7
, pp. 213-233
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Malhotra, A.3
-
22
-
-
0012922799
-
Apparel shopping on the Internet: information availability on us apparel merchant web sites
-
Park, J.H. & Stoel, L. (2002) Apparel shopping on the Internet: information availability on us apparel merchant web sites. Journal of Fashion Marketing and Management, 6, 158–176.
-
(2002)
Journal of Fashion Marketing and Management
, vol.6
, pp. 158-176
-
-
Park, J.H.1
Stoel, L.2
-
23
-
-
3543129492
-
Factors influencing the types of products and services purchased over the Internet
-
Phau, I. & Poon, S.M. (2000) Factors influencing the types of products and services purchased over the Internet. Internet Research, 10, 102–113.
-
(2000)
Internet Research
, vol.10
, pp. 102-113
-
-
Phau, I.1
Poon, S.M.2
-
24
-
-
85040403619
-
-
The global outlook for Internet advertising and access spending, 2003–2007. [WWW document]. URL, (accessed on 30 July 2007)
-
PricewaterhouseCoopers (2001) The global outlook for Internet advertising and access spending, 2003–2007. [WWW document]. URL http://www.pwcglobal.com/ (accessed on 30 July 2007).
-
(2001)
-
-
-
27
-
-
0003285477
-
Community level socio-economic impacts of electronic commerce
-
&, [WWW document]. URL, (accessed on 5 July 2002)
-
Steinfield, C. & Whitten, P. (1999) Community level socio-economic impacts of electronic commerce. Journal of Computer Mediated Communication, 5, [WWW document]. URL http://jcmc.indiana.edu/vol5/issue2/steinfield.html (accessed on 5 July 2002).
-
(1999)
Journal of Computer Mediated Communication
, vol.5
-
-
Steinfield, C.1
Whitten, P.2
-
28
-
-
0009893199
-
Browsers or buyers in cyberspace? An investigation of factors influencing electronic exchange
-
&, [WWW document]. URL, (accessed on 5 July 2002)
-
Swaminathan, V., Lepkowska-White, E. & Bharat, P.R. (1999) Browsers or buyers in cyberspace? An investigation of factors influencing electronic exchange. Journal of Computer Mediated Communication, 5, [WWW document]. URL http://jcmc.indiana.edu/vol5/issue2/swaminathan.html (accessed on 5 July 2002).
-
(1999)
Journal of Computer Mediated Communication
, vol.5
-
-
Swaminathan, V.1
Lepkowska-White, E.2
Bharat, P.R.3
-
29
-
-
0000482433
-
E-satisfacion; an initial examination
-
Szymanski, D.M. & Hise, R.T. (2000) E-satisfacion; an initial examination. Journal of Retailing, 76, 309–322.
-
(2000)
Journal of Retailing
, vol.76
, pp. 309-322
-
-
Szymanski, D.M.1
Hise, R.T.2
-
31
-
-
1842688757
-
Exploring consumer evaluations of e-services: a portal site
-
Van Riel, A.C.R., Liljander, V. & Jurriëns, P. (2001) Exploring consumer evaluations of e-services: a portal site. International Journal of Service Industry Management, 12, 359–377.
-
(2001)
International Journal of Service Industry Management
, vol.12
, pp. 359-377
-
-
Van Riel, A.C.R.1
Liljander, V.2
Jurriëns, P.3
-
32
-
-
0038122478
-
-
&, Working Paper. Report 02–100., Marketing Science Institute, Boston, MA
-
Wolfinbarger, M. & Gilly, M.C. (2002) Comq: Dimensionalizing, Measuring and Predicting Quality of the E-Tailing Experience. Working Paper. Report No. 02–100. Marketing Science Institute, Boston, MA.
-
(2002)
Comq: Dimensionalizing, Measuring and Predicting Quality of the E-Tailing Experience
-
-
Wolfinbarger, M.1
Gilly, M.C.2
-
33
-
-
3242660945
-
Online service quality dimensions and their relationships with satisfaction
-
Yang, Z. & Fang, X. (2004) Online service quality dimensions and their relationships with satisfaction. International Journal of Service Industry Management, 15, 302–326.
-
(2004)
International Journal of Service Industry Management
, vol.15
, pp. 302-326
-
-
Yang, Z.1
Fang, X.2
-
34
-
-
0242329682
-
Consumer preferences for commercial web site design: an Asia-Pacific perspective
-
Yang, X., Zafar, U.A., Morry, G., Goh, S.B., Tham, S.M. & Lim, L.H. (2003) Consumer preferences for commercial web site design: an Asia-Pacific perspective. Journal of Consumer Marketing, 20, 10–27.
-
(2003)
Journal of Consumer Marketing
, vol.20
, pp. 10-27
-
-
Yang, X.1
Zafar, U.A.2
Morry, G.3
Goh, S.B.4
Tham, S.M.5
Lim, L.H.6
-
35
-
-
0003148541
-
Developing a scale to measure the perceived service quality of Internet shopping sites (Sitequal)
-
Yoo, B. & Donthu, N. (2001) Developing a scale to measure the perceived service quality of Internet shopping sites (Sitequal). Quarterly Journal of Electronic Commerce, 2, 31–47.
-
(2001)
Quarterly Journal of Electronic Commerce
, vol.2
, pp. 31-47
-
-
Yoo, B.1
Donthu, N.2
-
36
-
-
3042567192
-
-
&, Working Paper., Marketing Science Institute, Cambridge, MA
-
Zeithaml, V.A., Parasuraman, A. & Malhotra, A. (2000) E-Service Quality: Definition, Dimensions and Conceptual Model. Working Paper. Marketing Science Institute, Cambridge, MA.
-
(2000)
E-Service Quality: Definition, Dimensions and Conceptual Model
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Malhotra, A.3
-
37
-
-
0003801222
-
-
&, Working Paper. Report 00–115., Marketing Science Institute, Cambridge, MA
-
Zeithaml, V.A., Parasuraman, A. & Malhotra, A. (2001) A Conceptual Framework for Understanding E-Service Quality: Implication for Future Research and Managerial Practice. Working Paper. Report No. 00–115. Marketing Science Institute, Cambridge, MA.
-
(2001)
A Conceptual Framework for Understanding E-Service Quality: Implication for Future Research and Managerial Practice
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Malhotra, A.3
-
38
-
-
34249302884
-
-
&, Working Paper., University of North Carolina, Chapel Hill, NC
-
Zeithaml, V.A., Parasuraman, A. & Malhotra, A. (2002) An Empirical Examination of the Service Quality-Value-Loyalty Chain in an Electronic Channel. Working Paper. University of North Carolina, Chapel Hill, NC.
-
(2002)
An Empirical Examination of the Service Quality-Value-Loyalty Chain in an Electronic Channel
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Malhotra, A.3
|