Accounting for the Joint Effects of the Servicescape and Service Exchange on Consumers' Satisfaction Evaluations

Journal of Hospitality and Tourism Research

Volumn 31, Issue 1, 2007, Pages 3-18

  Namasivayam, Karthik ^a   Mattila, Anna S ^a  

^a School of Hospitality Management Peausylvania State University   (United States)

Author keywords

consumer mood; satisfaction; service exchange; servicescape

Indexed keywords

EID: 46749105136     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348006292996     Document Type: Article

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