Examining the application of six sigma in the service exchange

Managing Service Quality

Volumn 20, Issue 3, 2010, Pages 273-293

  Noone, Breffni M ^a   Namasivayam, Karthik ^a   Tomlinson, Heather Spitler ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b Applied Research Laboratory   (United States)

Author keywords

Customer satisfaction; Hotel and catering industry; Service quality assurance; Six sigma; United States of America

Indexed keywords

EID: 77951979699     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011041989     Document Type: Article

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