Connecting organizational human resource practices to consumer satisfaction. Outlining a potential causal mechanism

International Journal of Service Industry Management

Volumn 16, Issue 3, 2005, Pages 253-270

  Namasivayam, Karthik ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Consumer satisfaction; Human resource strategies; Service delivery; Service industries

Indexed keywords

EID: 21244453583     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230510601396     Document Type: Review

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