Service failures in online double deviation scenarios: Justice theory approach

Managing Service Quality

Volumn 20, Issue 1, 2010, Pages 46-69

  Lee, Eun Jung ^a   Park, JungKun ^b  

^a KENT STATE UNIVERSITY   (United States)

^b PURDUE UNIVERSITY   (United States)

Author keywords

Internet shopping; Justice; Service failures; Third party vendors

Indexed keywords

EID: 75649108211     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521011011621     Document Type: Article

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