Explaining satisfaction in double deviation scenarios: The effects of anger and distributive justice

International Journal of Bank Marketing

Volumn 25, Issue 5, 2007, Pages 292-314

  Casado Díaz, Ana B ^a   Más Ruiz, Francisco J ^a   Kasper, Hans ^b  

^a UNIVERSITY OF ALICANTE   (Spain)

^b MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Banking; Customer satisfaction; Service levels; Spain

Indexed keywords

EID: 34547144839     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320710772970     Document Type: Article

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