The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions

Journal of Retailing

Volumn 69, Issue 4, 1993, Pages 399-428

  Blodgett, Jeffrey G ^a   Granbois, Donald H ^b   Walters, Rockney G ^b  

^a UNIVERSITY OF MISSISSIPPI   (United States)

^b INDIANA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33845339150     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/0022-4359(93)90015-B     Document Type: Article

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