Customer feedback mechanisms and organisational learning in service operations

International Journal of Operations and Production Management

Volumn 30, Issue 3, 2010, Pages 288-311

  Caemmerer, Barbara ^a   Wilson, Alan ^a  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

Customer service management; Feedback; Learning organizations; Middle management; Performance measures

Indexed keywords

EID: 75649088908     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443571011024638     Document Type: Article

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