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Volumn 9, Issue 5, 1996, Pages 24-36
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A glossary of terms encountered in quality and customer service
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Author keywords
Customer service; Health care; Quality; Terminology
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Indexed keywords
AWARDS AND PRIZES;
BOOK;
HEALTH CARE QUALITY;
HUMAN;
PATIENT SATISFACTION;
TECHNIQUE;
UNITED KINGDOM;
AWARDS AND PRIZES;
GREAT BRITAIN;
HUMANS;
METHODS;
PATIENT SATISFACTION;
QUALITY ASSURANCE, HEALTH CARE;
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EID: 0029680830
PISSN: 09526862
EISSN: None
Source Type: Journal
DOI: 10.1108/09526869610125019 Document Type: Article |
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Times cited : (3)
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References (0)
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