Metrics and performance measurement in operations management: Dealing with the metrics maze

Journal of Operations Management

Volumn 22, Issue 3, 2004, Pages 209-218

  Melnyk, Steven A ^a   Stewart, Douglas M ^a   Swink, Morgan ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Metrics; Operations management; Performance measurement

Indexed keywords

CUSTOMER SATISFACTION; DATA ACQUISITION; EDUCATION; FINANCE; INDUSTRIAL ECONOMICS; MATHEMATICAL MODELS; MEASUREMENT THEORY; METRIC SYSTEM; PRODUCT DESIGN; PRODUCT DEVELOPMENT; RELIABILITY; SOCIETIES AND INSTITUTIONS; SURVEYS;

METRICES; OPERATIONS MANAGEMENT; PERFORMANCE MEASUREMENT; PRODUCT LIFE;

OPERATIONS RESEARCH;

EID: 2542478153     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2004.01.004     Document Type: Article

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