Service operations management: From the roots up

International Journal of Operations and Production Management

Volumn 25, Issue 12, 2005, Pages 1298-1308

  Johnston, Robert ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Customer service management; Research; Service operations

Indexed keywords

EID: 28344447133     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570510633666     Document Type: Review

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