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Volumn 56, Issue 5-6, 2007, Pages 500-517

Measurement and analysis of customer satisfaction: Company practices in Spain and Portugal

Author keywords

Customer satisfaction; ISO 9000 series; Portugal; Quality management; Spain

Indexed keywords


EID: 34547234642     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400710757169     Document Type: Article
Times cited : (10)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.