Measuring the service quality of internet banking: Scale development and validation

European Business Review

Volumn 22, Issue 1, 2010, Pages 5-24

  ho, Chien Ta Bruce ^a   Lin, Wen Chuan ^a  

^a NATIONAL CHUNG HSING UNIVERSITY   (Taiwan)

Author keywords

Banking; Customer services quality; Electronic commerce; Internet; Measurement; Taiwan; testing and instruments

Indexed keywords

EID: 74349099345     PISSN: 0955534X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09555341011008981     Document Type: Article

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