Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports

Managing Service Quality

Volumn 19, Issue 4, 2009, Pages 456-473

  Theodorakis, Nicholas D ^a   Koustelios, Athanasios ^b   Robinson, Leigh ^c   Barlas, Achilleas ^b  

^a ARISTOTLE UNIVERSITY OF THESSALONIKI   (Greece)

^b UNIVERSITY OF THESSALY   (Greece)

^c LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Customer services quality; Repeat buying; Sports

Indexed keywords

EID: 70349634183     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910971557     Document Type: Article

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