-
1
-
-
33645942195
-
The behavioral consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece
-
Alexandris, K., Dimitriadis, N. and Kasiara, A. (2001) The behavioral consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece, Journal of Sport Management, 4, 280-299.
-
(2001)
Journal of Sport Management
, vol.4
, pp. 280-299
-
-
Alexandris, K.1
Dimitriadis, N.2
Kasiara, A.3
-
2
-
-
33645940693
-
An empirical investigation into the role of the outcome dimension in measuring perceived service quality in a health club context
-
Alexandris, K., Zahariadis, P, Tsorbatzoudis, C. and Grouios, G. (2004a) An empirical investigation into the role of the outcome dimension in measuring perceived service quality in a health club context, International Journal of Sport Management, 5, 281-294.
-
(2004)
International Journal of Sport Management
, vol.5
, pp. 281-294
-
-
Alexandris, K.1
Zahariadis, P.2
Tsorbatzoudis, C.3
Grouios, G.4
-
3
-
-
33745379898
-
An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context
-
Alexandris, K., Zahariadis, P, Tsorbatzoudis, C. and Grouios, G. (2004b) An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context, European Sport Management Quarterly, 4, 36-52.
-
(2004)
European Sport Management Quarterly
, vol.4
, pp. 36-52
-
-
Alexandris, K.1
Zahariadis, P.2
Tsorbatzoudis, C.3
Grouios, G.4
-
4
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
Anderson, J. C. and Gerbing, D. W. (1988) Structural equation modeling in practice: A review and recommended two-step approach, Psychological Bulletin, 103, 411-423.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
5
-
-
84990359465
-
French football: A financial crisis rooted in weak governance
-
Andreff, W. (2007) French football: A financial crisis rooted in weak governance, Journal of Sports Economics, 8, 652-661.
-
(2007)
Journal of Sports Economics
, vol.8
, pp. 652-661
-
-
Andreff, W.1
-
6
-
-
84990353997
-
The evolving European model of professional sports finance
-
Andreff, W. and Staudohar, P. D. (2000) The evolving European model of professional sports finance, Journal of Sports Economics, 1, 257-276.
-
(2000)
Journal of Sports Economics
, vol.1
, pp. 257-276
-
-
Andreff, W.1
Staudohar, P.D.2
-
8
-
-
3843074630
-
Behavioural responses to customer satisfaction: An empirical study
-
Athanassopoulos, A., Gounaris, S. and Stathakopoulos, V. (2001) Behavioural responses to customer satisfaction: An empirical study, European Journal of Marketing, 35, 687-707.
-
(2001)
European Journal of Marketing
, vol.35
, pp. 687-707
-
-
Athanassopoulos, A.1
Gounaris, S.2
Stathakopoulos, V.3
-
9
-
-
33746796961
-
An empirical assessment of the SERVQUAL scale
-
Babakus, E. and Boller, G. W. (1992) An empirical assessment of the SERVQUAL scale, Journal of Business Research, 24, 253-268.
-
(1992)
Journal of Business Research
, vol.24
, pp. 253-268
-
-
Babakus, E.1
Boller, G.W.2
-
12
-
-
0034054640
-
Quality, satisfaction, and behavioral intentions
-
Baker, D. and Crompton, J. L. (2000) Quality, satisfaction, and behavioral intentions, Annals of Tourism Research, 27, 785-804.
-
(2000)
Annals of Tourism Research
, vol.27
, pp. 785-804
-
-
Baker, D.1
Crompton, J.L.2
-
15
-
-
85133461838
-
Linking perceived service quality and service loyalty: A multi-dimensional perspective
-
Bloemer, J., de Ruyter, K. and Wetzels, M. (1999) Linking perceived service quality and service loyalty: A multi-dimensional perspective, European Journal of Marketing, 33, 1082-1106.
-
(1999)
European Journal of Marketing
, vol.33
, pp. 1082-1106
-
-
Bloemer, J.1
de Ruyter, K.2
Wetzels, M.3
-
16
-
-
36148991405
-
Social identity and brand equity formation: A comparative study of collegiate sports fans
-
Boyle, B. A. and Magnusson, P. (2007) Social identity and brand equity formation: a comparative study of collegiate sports fans, Journal of Sport Management, 21, 497-520.
-
(2007)
Journal of Sport Management
, vol.21
, pp. 497-520
-
-
Boyle, B.A.1
Magnusson, P.2
-
17
-
-
0035612804
-
Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
-
Brady, M. K. and Cronin, J. Jr. (2001) Some new thoughts on conceptualizing perceived service quality: A hierarchical approach, Journal of Marketing, 65, 34-49.
-
(2001)
Journal of Marketing
, vol.65
, pp. 34-49
-
-
Brady, M.K.1
Cronin, J.2
-
18
-
-
33745864322
-
The good guys don’t always win: The effect of valence on service perceptions and consequences
-
Brady, M. K., Voorhees, J. J., Cronin, J. Jr. and Bourdeau, B. L. (2006) The good guys don’t always win: The effect of valence on service perceptions and consequences, Journal of Services Marketing, 20, 83-91.
-
(2006)
Journal of Services Marketing
, vol.20
, pp. 83-91
-
-
Brady, M.K.1
Voorhees, J.J.2
Cronin, J.3
Bourdeau, B.L.4
-
19
-
-
27544444561
-
Improving the measurement of service quality
-
Brown, T. J., Churchill, G. A. Jr. and Peter, J. P. (1993) Improving the measurement of service quality, Journal of Retailing, 69, 127-138.
-
(1993)
Journal of Retailing
, vol.69
, pp. 127-138
-
-
Brown, T.J.1
Churchill, G.A.2
Peter, J.P.3
-
20
-
-
84992885812
-
Reality or perception? The effect of actual and perceived performance on satisfaction and behavioral intention
-
Burton, S., Sheather, S. and Roberts, J. (2003) Reality or perception? The effect of actual and perceived performance on satisfaction and behavioral intention, Journal of Service Research, 5, 292-302.
-
(2003)
Journal of Service Research
, vol.5
, pp. 292-302
-
-
Burton, S.1
Sheather, S.2
Roberts, J.3
-
21
-
-
0003972539
-
-
Mahwah, NJ, Lawrence Erlbaum Associates
-
Byrne, B. M. (2000) Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming, Mahwah, NJ, Lawrence Erlbaum Associates.
-
(2000)
Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programming
-
-
Byrne, B.M.1
-
22
-
-
0003972539
-
-
Mahwah, NJ, Lawrence Erlbaum Associates
-
Byrne, B. M. (2006) Structural Equation Modeling with EQS: Basic Concepts, Applications, and Programming, Mahwah, NJ, Lawrence Erlbaum Associates.
-
(2006)
Structural Equation Modeling with EQS: Basic Concepts, Applications, and Programming
-
-
Byrne, B.M.1
-
23
-
-
0344010067
-
System-based quality dimensions in fitness services: Development of the scale of quality
-
Chang, K. and Chelladurai, P. (2003) System-based quality dimensions in fitness services: Development of the scale of quality, The Service Industry Journal, 23, 65-83.
-
(2003)
The Service Industry Journal
, vol.23
, pp. 65-83
-
-
Chang, K.1
Chelladurai, P.2
-
24
-
-
0345122596
-
Identifying dimensions of service quality in public recreation
-
Crompton, J. L., MacKay, K. J. and Fesenmaier, D. R. (1991) Identifying dimensions of service quality in public recreation, Journal of Park and Recreation Administration, 9, 15-28.
-
(1991)
Journal of Park and Recreation Administration
, vol.9
, pp. 15-28
-
-
Crompton, J.L.1
MacKay, K.J.2
Fesenmaier, D.R.3
-
25
-
-
0002381637
-
Measuring service quality: A reexamination and extension
-
Cronin, J. J. and Taylor, S. A. (1992) Measuring service quality: A reexamination and extension, Journal of Marketing, 56, 55-68.
-
(1992)
Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
26
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
-
Cronin, J. J., Brady, M. K. and Hult, G. T. M. (2000) Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments, Journal of Retailing, 76, 193-218.
-
(2000)
Journal of Retailing
, vol.76
, pp. 193-218
-
-
Cronin, J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
27
-
-
0030527488
-
A measure of service quality for retail stores
-
Dabholkar, P. A., Thorpe, D. I. and Rentz, J. O. (1996) A measure of service quality for retail stores, Journal of the Academy of Marketing Science, 24, 3-16.
-
(1996)
Journal of the Academy of Marketing Science
, vol.24
, pp. 3-16
-
-
Dabholkar, P.A.1
Thorpe, D.I.2
Rentz, J.O.3
-
28
-
-
0001549659
-
A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues though a longitudinal study
-
Dabholkar, P. A., Shepherd, C. D. and Thorpe, D. I. (2000) A comprehensive framework for service quality: An investigation of critical conceptual and measurement issues though a longitudinal study, Journal of Retailing, 76, 139-173.
-
(2000)
Journal of Retailing
, vol.76
, pp. 139-173
-
-
Dabholkar, P.A.1
Shepherd, C.D.2
Thorpe, D.I.3
-
29
-
-
33745771092
-
The effect of service evaluations on behavioral intentions and quality of life
-
Dagger, T. S. and Sweeney, J. C. (2006) The effect of service evaluations on behavioral intentions and quality of life, Journal of Service Research, 9, 3-18.
-
(2006)
Journal of Service Research
, vol.9
, pp. 3-18
-
-
Dagger, T.S.1
Sweeney, J.C.2
-
30
-
-
35448932834
-
A hierarchical model of health service quality: Scale development and investigation of an integrated model
-
Dagger, T. S., Sweeney, J. C. and Johnson, L. W. (2007) A hierarchical model of health service quality: Scale development and investigation of an integrated model, Journal of Service Research, 10, 123-142.
-
(2007)
Journal of Service Research
, vol.10
, pp. 123-142
-
-
Dagger, T.S.1
Sweeney, J.C.2
Johnson, L.W.3
-
31
-
-
85009600922
-
Greeks consider advertising and word of mouth to be credible
-
Thursday, 4 October 2007
-
Daily Fax (2007) Greeks consider advertising and word of mouth to be credible. Daily Fax Advertising and Marketing Briefing, 2788, Thursday, 4 October 2007.
-
(2007)
Daily Fax Advertising and Marketing Briefing, 2788
-
-
Fax, D.1
-
32
-
-
26944492128
-
Service improvements in a sports environment: A study of spectator attendance
-
Dale, B., van Iwaarden, J., der Wiele, T. and Williams, R. (2005) Service improvements in a sports environment: A study of spectator attendance, Managing Service Quality, 15, 470-459.
-
(2005)
Managing Service Quality
, vol.15
, pp. 459-470
-
-
Dale, B.1
van Iwaarden, J.2
der Wiele, T.3
Williams, R.4
-
33
-
-
0032341750
-
On the relationship between perceived service quality, loyalty and switching costs
-
de Ruyter, K., Wetzels, M. and Bloemer, J. (1998) On the relationship between perceived service quality, loyalty and switching costs, International Journal of Service Industry Management, 9, 436-453.
-
(1998)
International Journal of Service Industry Management
, vol.9
, pp. 436-453
-
-
de Ruyter, K.1
Wetzels, M.2
Bloemer, J.3
-
35
-
-
85009583384
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C. and Larcker, D. F. (1981) Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, 18, 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
37
-
-
1342287114
-
Characterising consumer motivation as individual difference factors: Augmenting the sport interest inventory (SII) to explain level of sport
-
Funk, D. C., Mahony, D. F. and Ridinger, L. L. (2002) Characterising consumer motivation as individual difference factors: Augmenting the sport interest inventory (SII) to explain level of sport, Sport Marketing Quarterly, 11, 33-43.
-
(2002)
Sport Marketing Quarterly
, vol.11
, pp. 33-43
-
-
Funk, D.C.1
Mahony, D.F.2
Ridinger, L.L.3
-
38
-
-
1342332989
-
Exploring origins of involvement: Understanding the relationship between consumer motives and involvement with professional sport teams
-
Funk, D. C., Ridinger, L. L. and Moorman, A. M. (2004) Exploring origins of involvement: Understanding the relationship between consumer motives and involvement with professional sport teams, Leisure Sciences, 26, 35-61.
-
(2004)
Leisure Sciences
, vol.26
, pp. 35-61
-
-
Funk, D.C.1
Ridinger, L.L.2
Moorman, A.M.3
-
39
-
-
0036086084
-
Investigating the role of physical environment in hedonic service consumption: An exploratory study of sporting events
-
Hightower, R., Brady, M. and Baker, T. L. (2002) Investigating the role of physical environment in hedonic service consumption: An exploratory study of sporting events, Journal of Business Research, 55, 697-707.
-
(2002)
Journal of Business Research
, vol.55
, pp. 697-707
-
-
Hightower, R.1
Brady, M.2
Baker, T.L.3
-
40
-
-
29344439262
-
Repeat attendance as a function of involvement, loyalty, and the sportscape across three football contexts
-
Hill, B. and Green, B. C. (2000) Repeat attendance as a function of involvement, loyalty, and the sportscape across three football contexts, Sport Management Review, 3, 145-162.
-
(2000)
Sport Management Review
, vol.3
, pp. 145-162
-
-
Hill, B.1
Green, B.C.2
-
41
-
-
18644384092
-
The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure customers
-
Howat, G., Murray, D. and Crilley, G. (1999) The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure customers, Journal of Park and Recreation Administration, 17, 42-64.
-
(1999)
Journal of Park and Recreation Administration
, vol.17
, pp. 42-64
-
-
Howat, G.1
Murray, D.2
Crilley, G.3
-
42
-
-
29344443693
-
The role of critical incidents to complement service quality information for a sports and leisure centre
-
Howat, G. and Murray, D. (2002) The role of critical incidents to complement service quality information for a sports and leisure centre, European Journal of Sport Management, 2, 23-46.
-
(2002)
European Journal of Sport Management
, vol.2
, pp. 23-46
-
-
Howat, G.1
Murray, D.2
-
43
-
-
0001876512
-
Evaluating model fit
-
R. H. Hoyle (ed), Thousand Oaks, CA, Sage
-
Hu, L. and Bentler, P. M. (1995). Evaluating model fit. In R. H. Hoyle (ed) Structural Equation Modeling: Concepts, Issues, and Applications, Thousand Oaks, CA, Sage.
-
(1995)
Structural Equation Modeling: Concepts, Issues, and Applications
-
-
Hu, L.1
Bentler, P.M.2
-
44
-
-
67650706330
-
Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
-
Hu, L. and Bentler, P. M. (1999) Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives, Structural Equation Modeling, 6, 1-55.
-
(1999)
Structural Equation Modeling
, vol.6
, pp. 1-55
-
-
Hu, L.1
Bentler, P.M.2
-
45
-
-
0001853629
-
Customer satisfaction fables
-
Summer
-
Iacobucci, D., Grayson, K. and Osrom, A. (1994) Customer satisfaction fables, Sloan Management Review, Summer, 93-96.
-
(1994)
Sloan Management Review
, pp. 93-96
-
-
Iacobucci, D.1
Grayson, K.2
Osrom, A.3
-
46
-
-
34848834251
-
The service encounter in a multi-national context
-
Keillor, B. D., Lewison, D., Hult, G. T. M. and Hauser, W. (2007) The service encounter in a multi-national context, Journal of Services Marketing, 21, 451-461.
-
(2007)
Journal of Services Marketing
, vol.21
, pp. 451-461
-
-
Keillor, B.D.1
Lewison, D.2
Hult, G.T.M.3
Hauser, W.4
-
48
-
-
18644381414
-
QUESQ: An instrument for assessing the service quality of sport centers in Korea
-
Kim, D. and Kim, S. Y. (1995) QUESQ: An instrument for assessing the service quality of sport centers in Korea, Journal of Sport Management, 9, 208-220.
-
(1995)
Journal of Sport Management
, vol.9
, pp. 208-220
-
-
Kim, D.1
Kim, S.Y.2
-
49
-
-
33750465953
-
A hierarchical model of service quality for the recreational sport industry
-
Ko, J. Y. and Pastore, D. (2005) A hierarchical model of service quality for the recreational sport industry, Sport Marketing Quarterly, 14, 84-97.
-
(2005)
Sport Marketing Quarterly
, vol.14
, pp. 84-97
-
-
Ko, J.Y.1
Pastore, D.2
-
50
-
-
84864758875
-
An instrument to assess customer perceptions of service quality and satisfaction in campus recreation programs
-
Ko, J. Y. and Pastore, D. (2007) An instrument to assess customer perceptions of service quality and satisfaction in campus recreation programs, Recreational Sports Journal, 31, 34-42.
-
(2007)
Recreational Sports Journal
, vol.31
, pp. 34-42
-
-
Ko, J.Y.1
Pastore, D.2
-
51
-
-
18644379539
-
Service quality assessment scale (SQAS): An instrument for evaluating service quality of health-fitness clubs
-
Lam, E. T. C., Zhang, J. J. and Jensen, B. E. (2005) Service quality assessment scale (SQAS): An instrument for evaluating service quality of health-fitness clubs, Management in Physical Education and Exercise Science, 9, 79-111.
-
(2005)
Management in Physical Education and Exercise Science
, vol.9
, pp. 79-111
-
-
Lam, E.T.C.1
Zhang, J.J.2
Jensen, B.E.3
-
52
-
-
34848856817
-
Examining the antecedents of destination loyalty in a forest setting
-
Lee, J., Graefe, A. R. and Burns, R. C. (2007) Examining the antecedents of destination loyalty in a forest setting, Leisure Sciences, 29, 463-481.
-
(2007)
Leisure Sciences
, vol.29
, pp. 463-481
-
-
Lee, J.1
Graefe, A.R.2
Burns, R.C.3
-
54
-
-
33845776310
-
Motivational factors influencing the behaviour of J. Leauge Spectators
-
Mahony, D. F., Nakazawa, M., Funk, D. C., James, J. D. and Gladden, J. M. (2002) Motivational factors influencing the behaviour of J. Leauge Spectators, Sport Management Review, 5, 1-24.
-
(2002)
Sport Management Review
, vol.5
, pp. 1-24
-
-
Mahony, D.F.1
Nakazawa, M.2
Funk, D.C.3
James, J.D.4
Gladden, J.M.5
-
55
-
-
2942611661
-
Measures of multivariate skewness and kurtosis with Applications
-
Mardia, K. V. (1970) Measures of multivariate skewness and kurtosis with Applications, Biometrika, 57, 519-530.
-
(1970)
Biometrika
, vol.57
, pp. 519-530
-
-
Mardia, K.V.1
-
56
-
-
28244441795
-
Measuring service quality in professional team sports
-
McDonald, M., Sutton, W. and Milne G. (1995) Measuring service quality in professional team sports, Sport Marketing Quarterly, 4, 9-16.
-
(1995)
Sport Marketing Quarterly
, vol.4
, pp. 9-16
-
-
McDonald, M.1
Sutton, W.2
Milne, G.3
-
58
-
-
0035530178
-
Satisfaction, repurchase intention, and repurchase intention: Investigating the moderating effect of customer characteristics
-
Mittal, V. and Kamakura, W. A. (2001) Satisfaction, repurchase intention, and repurchase intention: Investigating the moderating effect of customer characteristics, Journal of Marketing Research, 38, 131-142.
-
(2001)
Journal of Marketing Research
, vol.38
, pp. 131-142
-
-
Mittal, V.1
Kamakura, W.A.2
-
59
-
-
0003481036
-
-
third edition, Champaign, IL, Human Kinetics
-
Mullin, B., Hardy, S. and Sutton, W. A. (2007) Sport Marketing, third edition, Champaign, IL, Human Kinetics.
-
(2007)
Sport Marketing
-
-
Mullin, B.1
Hardy, S.2
Sutton, W.A.3
-
60
-
-
18644386211
-
The relationship among service quality, value, satisfaction, and future intentions of customers at an Australian sports and leisure centre
-
Murray, D. and Howat, G. (2002) The relationship among service quality, value, satisfaction, and future intentions of customers at an Australian sports and leisure centre, Sport Management Review, 5, 25-43.
-
(2002)
Sport Management Review
, vol.5
, pp. 25-43
-
-
Murray, D.1
Howat, G.2
-
61
-
-
33644624639
-
Service quality, customer satisfaction, and behavioural intentions in the service factory
-
Olorunniwo, F., Hsu, M. K. and Udo, G. J. (2006) Service quality, customer satisfaction, and behavioural intentions in the service factory, Journal of Services Marketing, 20, 59-72.
-
(2006)
Journal of Services Marketing
, vol.20
, pp. 59-72
-
-
Olorunniwo, F.1
Hsu, M.K.2
Udo, G.J.3
-
62
-
-
84986079060
-
Diving into service quality-the dive tour operator perspective
-
O’Neil, M. A., Williams, P., MacKarthy, P. and Groves, R. (2000) Diving into service quality-the dive tour operator perspective, Managing Service Quality, 10, 131-140.
-
(2000)
Managing Service Quality
, vol.10
, pp. 131-140
-
-
O’Neil, M.A.1
Williams, P.2
MacKarthy, P.3
Groves, R.4
-
63
-
-
18644383704
-
The service quality expectations in private sport and fitness centers: A reexamination of the factor structure
-
Papadimitriou D. A. and Karteroliotis, K. (2000) The service quality expectations in private sport and fitness centers: A reexamination of the factor structure, Sport Marketing Quarterly, 9, 157-164.
-
(2000)
Sport Marketing Quarterly
, vol.9
, pp. 157-164
-
-
Papadimitriou, D.A.1
Karteroliotis, K.2
-
64
-
-
85009586570
-
SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988) SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64, 13-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 13-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
65
-
-
84993075278
-
Reassesment of expectations as a comparison standard in measuring service quality: Implications for future research
-
Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1994) Reassesment of expectations as a comparison standard in measuring service quality: Implications for future research, Journal of Marketing, 58, 6-17.
-
(1994)
Journal of Marketing
, vol.58
, pp. 6-17
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
66
-
-
44049084024
-
Customer expectations of sport organizations
-
Robinson, L. (2006) Customer expectations of sport organizations, European Sport Management Quarterly, 6, 67-84.
-
(2006)
European Sport Management Quarterly
, vol.6
, pp. 67-84
-
-
Robinson, L.1
-
67
-
-
51749113594
-
Motives and points of attachment of professional golf spectators
-
Robinson, M. J., Trail, G. T. and Kwon, H. (2004) Motives and points of attachment of professional golf spectators, Sport Management Review, 7, 167-192.
-
(2004)
Sport Management Review
, vol.7
, pp. 167-192
-
-
Robinson, M.J.1
Trail, G.T.2
Kwon, H.3
-
68
-
-
34848880540
-
Fans vs. spectators: An analysis of those who attend intercollegiate football games
-
Robinson, M. J., Trail, G. T., Dick, R. J. and Gillentine, A. J. (2005) Fans vs. spectators: An analysis of those who attend intercollegiate football games, Sport Marketing Quarterly, 14, 43-53.
-
(2005)
Sport Marketing Quarterly
, vol.14
, pp. 43-53
-
-
Robinson, M.J.1
Trail, G.T.2
Dick, R.J.3
Gillentine, A.J.4
-
69
-
-
44049091341
-
Segmenting sport fans using brand associations: A cluster analysis
-
Ross, S. D. (2007) Segmenting sport fans using brand associations: A cluster analysis, Sport Marketing Quarterly, 16, 15-24.
-
(2007)
Sport Marketing Quarterly
, vol.16
, pp. 15-24
-
-
Ross, S.D.1
-
70
-
-
0034369133
-
Using service quality data for competitive marketing decisions
-
Rust, R., Danaher, P. and Varki, S. (2000) Using service quality data for competitive marketing decisions, International Journal of Service Industry Management, 11, 438-469.
-
(2000)
International Journal of Service Industry Management
, vol.11
, pp. 438-469
-
-
Rust, R.1
Danaher, P.2
Varki, S.3
-
71
-
-
4944226822
-
A cross-cultural assessment of the satisfaciton formation process
-
Spreng, R. A. and Chiou, J. (2002) A cross-cultural assessment of the satisfaciton formation process, European Journal of Marketing, 36, 829-839.
-
(2002)
European Journal of Marketing
, vol.36
, pp. 829-839
-
-
Spreng, R.A.1
Chiou, J.2
-
73
-
-
17244375174
-
Expecations, perforance evaluation, and consumers’ perceptions of service quality
-
Teas, R. K. (1993) Expecations, perforance evaluation, and consumers’ perceptions of service quality, Journal ofMarketing, 57, 18-34.
-
(1993)
Journal ofMarketing
, vol.57
, pp. 18-34
-
-
Teas, R.K.1
-
74
-
-
19744374287
-
An examination and extention of the zone-of-tolerance model: A comparison to performance-based models of perceived quality
-
Teas, R. K. and DeCarlo, T. E. (2004) An examination and extention of the zone-of-tolerance model: A comparison to performance-based models of perceived quality, Journal of Service Research, 6, 272-286.
-
(2004)
Journal of Service Research
, vol.6
, pp. 272-286
-
-
Teas, R.K.1
DeCarlo, T.E.2
-
76
-
-
84986145761
-
Relationships between measures of service quality and satisfaction in professional sports
-
Theodorakis, N., Kambitis, C., Laios, A. and Koustelios, A. (2001) Relationships between measures of service quality and satisfaction in professional sports, Managing Service Quality, 11, 431-438.
-
(2001)
Managing Service Quality
, vol.11
, pp. 431-438
-
-
Theodorakis, N.1
Kambitis, C.2
Laios, A.3
Koustelios, A.4
-
77
-
-
13244256024
-
Sport spectator consumption behavior
-
Trail, G. T., Fink, J. S., and Anderson, D. F. (2003) Sport spectator consumption behavior, Sport Marketing Quarterly, 12, 8-17.
-
(2003)
Sport Marketing Quarterly
, vol.12
, pp. 8-17
-
-
Trail, G.T.1
Fink, J.S.2
Anderson, D.F.3
-
78
-
-
0002907706
-
Structural equation modeling
-
B. G. Tabachnick and L. S. Fidell (eds), third edition, Northridge, CA, HarperCollins
-
Ullman, J. B. (1996) Structural equation modeling. In B. G. Tabachnick and L. S. Fidell (eds) Using Multivariate Statistics, third edition, Northridge, CA, HarperCollins.
-
(1996)
Using Multivariate Statistics
-
-
Ullman, J.B.1
-
79
-
-
0242381929
-
Understanding the effect of consumer relationship management efforts on customer retention and customer share development
-
Verhoef, P. (2003) Understanding the effect of consumer relationship management efforts on customer retention and customer share development, Journal of Marketing, 67, 30-45.
-
(2003)
Journal of Marketing
, vol.67
, pp. 30-45
-
-
Verhoef, P.1
-
80
-
-
84948482613
-
The importance of servicescapes in leisure service settings
-
Wakefield, K. L. and Blodgett, J. G. (1994) The importance of servicescapes in leisure service settings, Journal of Services Marketing, 8, 66-76.
-
(1994)
Journal of Services Marketing
, vol.8
, pp. 66-76
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
81
-
-
0003052463
-
The effect of the servicescape on customers’ behavioural intentions in leisure service settings
-
Wakefield, K. L. and Blodgett, J.G. (1996) The effect of the servicescape on customers’ behavioural intentions in leisure service settings, Journal of Services Marketing, 8, 66-76.
-
(1996)
Journal of Services Marketing
, vol.8
, pp. 66-76
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
82
-
-
0033484757
-
Customer responses to intangible and tangible service factors
-
Wakefield, K. L. and Blodgett, J. G. (1999) Customer responses to intangible and tangible service factors, Psychology and Marketing, 16, 51-68.
-
(1999)
Psychology and Marketing
, vol.16
, pp. 51-68
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
83
-
-
0037893680
-
Assessing perceptions of recreatrion center service quality. An application of recent advancements in service quality research
-
Wright, B. A., Duray, N. and Goodale, T. L. (1992) Assessing perceptions of recreatrion center service quality. An application of recent advancements in service quality research, Journal of Park and Recreation Administration, 10, 33-47.
-
(1992)
Journal of Park and Recreation Administration
, vol.10
, pp. 33-47
-
-
Wright, B.A.1
Duray, N.2
Goodale, T.L.3
-
84
-
-
0030548125
-
The behavioral consequences of service quality
-
Zeithaml, V. A., Berry, L. L. and Parasuraman, A. (1996) The behavioral consequences of service quality, Journal of Marketing, 60, 31-46.
-
(1996)
Journal of Marketing
, vol.60
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|