Is the SERVQUAL model an appropriate management tool for measuring service delivery quality in the UK leisure industry?

Managing Leisure

Volumn 3, Issue 2, 1998, Pages 98-110

  Williams, Christine ^a  

^a UNIVERSITY OF CENTRAL LANCASHIRE   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85009589411     PISSN: 13606719     EISSN: 1466450X     Source Type: Journal    
DOI: 10.1080/136067198376102     Document Type: Article

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