Customer loyalty – a relevant concept for libraries?

Library Management

Volumn 20, Issue 6, 1999, Pages 345-351

  Rowley, Jennifer ^a   Dawes, Jillian ^b  

^a EDGE HILL UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF NORTHAMPTON   (United Kingdom)

Author keywords

Customer service; Libraries; Loyalty

Indexed keywords

EID: 84986085461     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435129910280474     Document Type: Article

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