Perceived versus realized benefits in e-commerce adoption

Malaysian Journal of Library and Information Science

Volumn 7, Issue 2, 2002, Pages 57-68

  Ratnasingam, Pauline ^a  

^a UNIVERSITY OF VERMONT   (United States)

Author keywords

Business to business; Business toconsumer; E commerce adoption; Perceived benefits; Realized benefits

Indexed keywords

EID: 67649463374     PISSN: 13946234     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (25)

1. Barua, A; Konana, P., Whinston, A.B., and Yin, F. 2001. Driving e-business excellence, MIT Sloan Management Review, Fall 2001, pp. 36-44.
2. Chan, S., and Davis, T. 2000. Partnering on extranets for strategic ddvantage. Information Systems Management, Vol. 17, No 1, pp. 58-64.
3. Doney, P.M., and Cannon, J.P. 1997. An examination of the nature of trust in buyerseller relationships. Journal of Marketing, April, pp. 35-51.
4. Doyle, T., and Melanson, J. 2001. B2B Web exchanges: easier hyped than done. Journal of Business Strategy, May 1, 2001.
5. Dyer, J.H., and Chu, W.C. 2000. The determinants of trust in supplier auto-maker relationships in the U.S., Japan and Korea. Journal of International Business Studies, Vol. 31, No 2, pp. 259-185.
6. Duncan, T. 2002. IMC: Using advertising and promotion to build brands, McGraw-Hill, pp. 64.
7. The Economist. 2000. The survey of e-management. November 11, 2000, print ed.
8. George, J.F. 2002. Influences on the intent to make Internet purchases. Internet Research, Vol. 12, No 12, pp. 165-180.
9. Hruska, S. 1995. The Internet: a strategic backbone for EDI? EDI Forum, Vol. 8, No 4, pp. 83-85.
10. McKnight, H.D. and Chervany, N.L. 2002. What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology. International Journal of Electronic Commerce, Forthcoming.
11. Murkhopadyay, T., Kekre, S., and Kalathur, S. 1995. Business value of information technology: a study of electronic data interchange. MIS Quarterly, Vol. 19, No 2, pp. 137-156.
12. Nath, R. Akmanligil, M., Hjelm, K., Sakag, T. and Schultz, M. 1998. Electronic commerce and the Internet: issues, problems, and perspectives., International Journal of Information Management, Vol.18, No 2, pp. 91-100.
13. Papadopoulou, P., Kanellis, P; Martakos, C. 2001. Investigating trust in e-commerce: a literature review and a model for its formation in customer relationships. Seventh Americas Conference on Information Systems, pp. 791-798.
14. Premkumar, G., Ramamurthy, K., and Nilakanta, S. 1994. Implementation of EDI - an innovation diffusion perspective. Journal of Management Information Systems, Vol. 11, No: 2, pp. 157-186.
15. Raman, D. 1996. Cyber assisted business - EDI as the backbone of electronic commerce. EDI-TIE.
16. Rayport, J.E. and Jaworski, B.J. 2001. E-commerce. McGraw-Hill/Irwin.
17. Riggins, F.J., and Rhee, H.S. 1998. Toward a unified view of electronic commerce. Communications of the ACM, Vol. 41, No 10, pp. 88-95.
18. Senn, J.A. 2000. Business-to-business e-commerce. Information Systems Management," Spring 2000, pp. 23-32.
19. Shin, N. 2001. Strategies for competitive advantage in electronic commerce. Journal of Electronic Commerce Research, Vol. 2, No.4, pp. 34-41.
20. Turban, E., Lee, J. King, D., and Chung, H.M. 2000. Electronic commerce: a managerial perspective. Prentice Hall Inc.
21. Vijayasarathy, L.R., and Robey, D. 1997. The effect of EDI on market channel relationship in retailing. Information and Management, Vol. 33, pp. 73-86.
22. Walton, S.V. 1997. The relationship between EDI and supplier reliability. Interorganizational Journal of Purchasing and Materials Management, Vol. 33, No 3, pp. 30-35.
23. Yin, R. K. 1989. Case study research: design and methods, Sage Publications.
24. Zaheer, A. McEvily, B., and Perrone, V. 1998. Does trust matter? Exploring the effects of inter-organizational and inter-personal trust on performance. Organization Science, Vol. 9, No 2, pp. 141-159.
25. Zwass, V. 1998. Structure and macro-level impacts of electronic commerce: from technological infrastructure to electronic marketplace. June 10, 1998. Available at http://mhhe.com/business/mis/zwass/ecpaper.html.