The effects of conflict types, dimensions, and emergent states on group outcomes

Group Decision and Negotiation

Volumn 17, Issue 6, 2008, Pages 465-495

  Jehn, Karen A ^a   Greer, Lindred ^a   Levine, Sheen ^b   Szulanski, Gabriel ^c  

^a LEIDEN UNIVERSITY   (Netherlands)

^b SINGAPORE MANAGEMENT UNIVERSITY   (Singapore)

^c INSEAD   (Singapore)

Author keywords

Conflict dimensions; Conflict types; Emergent states; Group performance; Team viability

Indexed keywords

EID: 64549154912     PISSN: 09262644     EISSN: 15729907     Source Type: Journal    
DOI: 10.1007/s10726-008-9107-0     Document Type: Article

References (87)

1. Aiken L and West S (1991). Multiple regression: testing and interpreting interactions. Sage, Newbury Park, CA
2. A Amason 1996 Distinguishing effects of functional and dysfunctional conflict on strategic decision making: resolving a paradox for top management teams Acad Manag J 39 123 148
3. AC Amason DM Schweiger 1994 Resolving the paradox of conflict, strategic decision making and organizational performance Inter J Confl Manag 5 239 253
4. Argyris C (1962). Interpersonal competence and organizational effectiveness. Dorsey Press, Homewood, IL
5. P Balkundi DA Harrison 2006 Ties, leaders, and time in teams: Strong inference about network structure's effects on team viability and performance Acad Manag J 49 49 68
6. A Bandura 1986 The explanatory and predictive scope of self-efficacy theory J Soc Clin Psychol 4 3 359 373
7. H Barki J Hartwick 2004 Conceptualizing the construct of interpersonal conflict Int J Confl Manag 15 3 216 244
8. RA Baron 1991 Positive effects of conflict: A cognitive perspective Empl Responsib Rights J 4 25 36
9. RM Baron DA Kenny 1986 The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations J Pers Soc Psychol 51 1173 1182
10. M Barrick G Stewart MJ Neubert M Mount 1998 Relating member ability and personality to work-team processes and team effectiveness J Appl Psychol 83 377 391
11. SG Barsade 2002 The ripple effect: emotional contagion and its influence on group behavior Adm Sci Q 47 4 644 675
12. Behfar KJ, Mannix EA, Peterson RS, Trochim WMK (2002) A multi-faceted approach to intragroup conflict issues of theory and measurement. In Annual Conference of the International Association for Conflict Management, Salt Lake City, Utah
13. J Bercovitch J Langley 1993 The nature of the dispute and the effectiveness of international mediation J Confl Resolut 37 670 691
14. RJ Bies 1987 The predicament of injustice: The management of moral outrage Res Organ Behav 9 289 319
15. J Brett 1984 Managing organizational conflict Professional Psychology: Research and Practice 15 644 678
16. AP Brief HM Weiss 2002 Organizational behavior and affect in the workplace Annu Rev Psychol 53 1 279 307
17. Brown LD (1983). Managing conflict at organizational interfaces. Addison-Wesley, Reading, MA
18. PJ Carnevale TM Probst 1998 Social values and social conflict in creative problem solving and categorization J Pers Soc Psychol 74 5 1300 1309
19. Child D (2006). The essentials of factor analysis, 3rd edn. Continuum International Publishing, New York
20. Cohen J and Cohen P (1983). Applied multiple regression/correlation analysis for the behavioral sciences, 2nd edn. Erlbaum, Hillsdale, NJ
21. Coser L (1965). The functions of social conflict. Free Press, Glencoe, IL
22. AC Costa 2003 Work team trust and effectiveness Pers Rev 32 605 622
23. AC Costa RA Roe T Taillieu 2001 Trust within teams: the relation with performance effectiveness European J Work Organ Psychol 10 225 244
24. Cronin MA and Weingart LR (2006). The differential effects of trust and respect on team conflict. In: Thompson, L and Behfar, KJ (eds) Conflict in Teams, pp 1-38. Northwestern University Press, Evanston, IL
25. D De Cremer 2002 Respect and cooperation in social dilemmas: The importance of feeling included Pers Soc Psychol Bull 28 1335 1341
26. D De Cremer 2003 Non-economic motives predicting cooperation in public good dilemmas: The effect of received respect on contributions Soc Justice Res 16 367 377
27. CKW De Dreu 2006 When too little or too much hurts: Evidence for a curvilinear relationship between task conflict and innovation in teams J Manag 32 83 107
28. CKW De Dreu AEM Van Vianen 2001 Managing relationship conflict and the effectiveness of organizational teams J Organ Behav 22 3 309 328
29. CKW De Dreu LR Weingart 2003 Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis J Appl Psychol 88 4 741 749
30. MD Ensley AW Pearson AC Amason 2002 Understanding the dynamics of new venture top management teams: Cohesion, conflict, and new venture performance J Bus Ventur 17 4 365 386
31. W Evan 1965 Conflict and performance in R & D organizations Ind Manag Rev 7 37 46
32. Fisher R and Ury W (1981). Getting to yes: Negotiating agreement without giving in. Houghton Mifflin, Boston, MA
33. BM Gayle RW Preiss 1998 Assessing emotionality in organizational conflicts Manag Commun Q 12 280 302
34. Greer L, Jehn KA (2007) The pivotal role of negative affect in process conflict. In: Neale M, Mannix E, Anderson C (eds) Research on managing groups and teams. JAI Press, Greenwich, CT (in press)
35. JP Guilford 1966 Intelligence: 1965 model Am Psychol 21 20 26
36. JP Guilford 1988 Some changes in the structure-of-intellect model Edu Psychol Meas 48 1 4
37. Hackman JR (1987). The design of work teams. In: Lorsch, J (eds) Handbook of organizational behavior, pp 315-342. Prentice-Hall, Englewood Cliffs, NJ
38. JR Hackman R Wageman 2005 A theory of team coaching Acad Manag Rev 30 269 287
39. PJ Hinds DE Bailey 2003 Out of sight, out of sync: Understanding conflict in distributed teams Organ Sci 14 615 632
40. Hoepfner R, Guilford JP (1965) Figural, symbolic, and semantic factors of creative thinking in ninth-grade students. Psychological Laboratory, Report No. 35, University of Southern California.
41. KA Jehn 1994 Enhancing effectiveness: An investigation of advantages and disadvantages of value-based intragroup conflict Int J Confl Manag 5 3 223 238
42. KA Jehn 1995 A multimethod examination of the benefits and detriments of intragroup conflict Adm Sci Q 40 256 282
43. KA Jehn 1997 A qualitative analysis of conflict types and dimensions in organizational groups Adm Sci Q 42 530 557
44. KA Jehn C Bendersky 2003 Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship Res Organ Behav 25 189 244
45. KA Jehn E Mannix 2001 The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance Acad Manag J 44 238 251
46. KA Jehn G Northcraft M Neale 1999 Why differences make a difference: A field study of diversity, conflict, and performance in workgroups Adm Sci Q 44 741 463
47. Judd CM and Kenny DA (1981). Estimating the effects of social interventions. Cambridge University Press, New York
48. TA Judge BA Scott R Ilies 2006 Hostility, job attitudes, and workplace deviance: Test of a multilevel model J Appl Psychol 91 126 138
49. B Kabanoff 1991 Equity, equality, power, and conflict Acad Manag Rev 16 416 441
50. P Kanawattanachia Y Yoo 2002 Dynamic nature of trust in virtual teams J Strateg Inf Sys 11 187 213
51. JR Kelly SG Barsade 2001 Mood and emotions in small groups and work teams Organ Behav Hum Decis Process 86 1 99 130
52. Kelley HH and Thibaut J (1969). Group problem solving. In: Lindzey, G and Aronson, E (eds) The handbook of social psychology, 2nd Edn, vol 4, pp 1-101. Addison-Wesley, Reading, MA
53. Kenny DA, Kashy DA and Bolger N (1998). Data analysis in social psychology. In: Filbert, DT, Fiske, ST, and Lindzey, G (eds) The handbook of social psychology, 4th edn, vol 1, pp 233-265. McGraw Hill, Boston, MA
54. BL Kirkman B Rosen PE Tesluk CB Gibson 2004 The impact of team empowerment on virtual team performance: The moderating role of face-to-face interaction Acad Manag J 47 175 192
55. KJ Klein SW Kozlowski 2000 From micro to meso: Critical steps in conceptualizing and conducting multilevel research Organ Res Method 3 211 236
56. RJ Klimoski BL Karol 1976 The impact of trust on creative problem solving groups J Appl Psychol 61 630 633
57. G Labianca DJ Brass 2006 Exploring the social ledger: Negative relationships and negative asymmetry in social networks in organizations Acad Manag Rev 31 596 614
58. Langfred C (2007) The downside of self-management: A longitudinal study of the effects of conflict on trust, autonomy, and task interdependence in self-managing teams. Acad Manag J 50(4):885-900
59. RJ Lewicki SE Weiss D Lewin 1992 Models of conflict, negotiation and 3rd party intervention: A review and synthesis J Organ Behav 13 3 209 252
60. DP MacKinnon JL Krull CM Lockwood 2000 Equivalence of the mediation, confounding, and suppression effect Prev Sci 1 4 173 181
61. E Mannix 2003 Editor's comments: Conflict and conflict resolution-a return to theorizing Acad Manag Rev 28 543 546
62. Mannix E and Jehn KA (2004). Let's norm and storm, but not right now: Integrating models of group development and performance. In: Neale, M, Mannix, E and Blount, S (eds) Research on managing groups and teams, vol 6, pp 11-37. JAI Press, Greenwich, CT
63. M Marks J Mathieu S Zaccaro 2001 A temporally-based framework and taxonomy of team processes Acad Manag Rev 26 530 547
64. JE Mathieu LL Gilson TM Ruddy 2006 Empowerment and team effectiveness: An empirical test of an integrated model J Appl Psychol 91 97 108
65. M Matsuo 2006 Customer orientation, conflict, and innovativeness in Japanese sales departments J Bus Res 59 242 250
66. FJ Medina L Munduate MA Dorado I Martinez JM Guerra 2005 Types of intragroup conflict and affective reactions J Manag Psychol 30 219 230
67. E Molleman 2005 Diversity in demographic characteristics, abilities, and personality traits: Do faultlines affect team functioning Group Decis Negot 14 173 193
68. AW Pearson MD Ensley AC Amason 2002 An assessment and refinement of Jehn's Intragroup Conflict Scale Int J Confl Manag 13 110 126
69. Peterson DR (1983) Conflict. In: Kelley HH et al (eds) Close relationships. W.H. Freeman, New York, pp 360-396
70. R Pinkley 1990 Dimensions of the conflict frame: Disputant interpretations of conflict J Appl Psychol 75 117 128
71. TW Porter BS Lilly 1996 The effects of conflict, trust, and task commitment on project team performance Int J Confl Manag 7 361 376
72. Pruitt D and Rubin J (1986). Social conflict: Escalation, stalemate and settlement. Random House, New York
73. MA Rahim NR Magner 1995 Confirmatory factor analysis of the styles of handling interpersonal conflict: First-order factor model and its invariance across groups J Appl Psychol 80 122 132
74. Rapoport A (1960). Fights, games and debates. University of Michigan Press, Ann Arbor
75. Ross R (1989). Conflict. In: Ross, R and Ross, J (eds) Small groups in organizational settings, pp 139-178. Prentice-Hall, Englewood Cliffs, NJ
76. C Schwenk R Cosier 1993 Effects of consensus and devil's advocacy on strategic decision making J Appl Soc Psychol 23 126 139
77. B Simon S Stürmer 2003 Respect for group members: Intragroup determinants of collective identification and groupserving behavior Pers Soc Psychol Bull 29 183 193
78. WB Swann Jr JT Polzer DC Seyle SJ Ko 2004 Finding value in diversity: Verification of personal and social self-views in diverse groups Acad Manag Rev 29 9 27
79. SE Taylor 1991 Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis Psychol Bull 110 67 85
80. Thomas KW (1979). Organizational conflict. In: Kerr, S (eds) Organizational behavior, pp 151-184. Grid Publishing, Columbus, OH
81. Thomas KW (1992). Conflict and negotiations in organizations. In: Dunnette, M and Hough, L (eds) Handbook of industrial and organizational psychology, pp 651-718. Consulting Psychologists Press, Palo Alto, CA
82. Thompson B (2004). Exploratory and confirmatory factor analysis. American Psychological Association, Washington, DC
83. D Tjosvold 1991 Rights and responsibilities of dissent: Cooperative conflict Empl Responsib Rights J 4 13 23
84. Vodosek M (2005) Cultural diversity, intragroup conflict, and group outcomes. Acad Manag Proceed, Honolulu, HI
85. L Weingart 1992 Impact of group goals, task component complexity, effort, and planning on group performance J Appl Psychol 77 682 693
86. Weingart L and Jehn K (2000). Managing intra-team conflict through collaboration. In: Locke, E (eds) Handbook of principles of organization behavior, pp 226-238. Blackwell Press, Oxford, UK
87. E Weldon KA Jehn P Pradhan 1991 Processes that mediate the relationship between a group goal and improved group performance J Pers Soc Psychol 61 555 569