-
1
-
-
0000928358
-
The real value of online communities
-
Armstrong, A., & Hagel, J., III. (1996). The real value of online communities. Harvard Business Review, (May-June), 134-141.
-
(1996)
Harvard Business Review
, Issue.MAY-JUNE
, pp. 134-141
-
-
Armstrong, A.1
Hagel J. III2
-
2
-
-
21344485409
-
Work and/or fun: Measuring hedonic and utilitarian shopping value
-
Babin, B.J., Darden, W.R., & Griffin, M. (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20 (March), 644-656.
-
(1994)
Journal of Consumer Research
, vol.20
, Issue.MARCH
, pp. 644-656
-
-
Babin, B.J.1
Darden, W.R.2
Griffin, M.3
-
3
-
-
0002132118
-
Is there a there in cyberspace?
-
Barlow, J.P. (1995). Is there a there in cyberspace? Utne Reader, 68 (March-April), 53-56.
-
(1995)
Utne Reader
, vol.68
, Issue.MARCH-APRIL
, pp. 53-56
-
-
Barlow, J.P.1
-
5
-
-
0002606676
-
The congruence of store image and self image
-
Bellenger, D.N., Steinberg, E., & Stanton, W.W. (1976). The congruence of store image and self image. Journal of Retailing, 52 (Spring), 17-32.
-
(1976)
Journal of Retailing
, vol.52
, Issue.SPRING
, pp. 17-32
-
-
Bellenger, D.N.1
Steinberg, E.2
Stanton, W.W.3
-
6
-
-
0001944139
-
Customers' motivations for maintaining relationships with service providers
-
Bendapudi, N., & Berry, L.L. (1997). Customers' motivations for maintaining relationships with service providers. Journal of Retailing, 73 (1), 15-27.
-
(1997)
Journal of Retailing
, vol.73
, Issue.1
, pp. 15-27
-
-
Bendapudi, N.1
Berry, L.L.2
-
7
-
-
0025397298
-
Comparative fit indexes in structural models
-
Bender, P.M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107 (2), 238-246.
-
(1990)
Psychological Bulletin
, vol.107
, Issue.2
, pp. 238-246
-
-
Bentler, P.M.1
-
8
-
-
84951659358
-
Relationship marketing of services - Growing interest, emerging perspectives
-
Berry, L.L. (1995). Relationship marketing of services - Growing interest, emerging perspectives. Journal of the Academy of Marketing Science, 23 (Fall), 236-245.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.FALL
, pp. 236-245
-
-
Berry, L.L.1
-
9
-
-
0001138770
-
Consumer search: An extended framework
-
Bloch, P.H., Sherrell, D.L., & Ridgway, N.M. (1986). Consumer search: An extended framework. Journal of Consumer Research, 13, 119-126.
-
(1986)
Journal of Consumer Research
, vol.13
, pp. 119-126
-
-
Bloch, P.H.1
Sherrell, D.L.2
Ridgway, N.M.3
-
10
-
-
84965565738
-
A new incremental fit index for general structural equation models
-
Bollen, K.A. (1989). A new incremental fit index for general structural equation models. Sociological Methods and Research, 17 (February), 303-316.
-
(1989)
Sociological Methods and Research
, vol.17
, Issue.FEBRUARY
, pp. 303-316
-
-
Bollen, K.A.1
-
11
-
-
84965455705
-
Alternative ways of assessing model fit
-
Browne, M.W., & Cudeck, R. (1992). Alternative ways of assessing model fit. Sociological Methods and Research, 21(2), 230-257.
-
(1992)
Sociological Methods and Research
, vol.21
, Issue.2
, pp. 230-257
-
-
Browne, M.W.1
Cudeck, R.2
-
12
-
-
0033236256
-
Buyer-seller relationships in business markets
-
Cannon, J.P., & Perreault, W.D., Jr. (1999). Buyer-seller relationships in business markets. Journal of Marketing Research, 36 (November), 439-460.
-
(1999)
Journal of Marketing Research
, vol.36
, Issue.NOVEMBER
, pp. 439-460
-
-
Cannon, J.P.1
Perreault W.D., Jr.2
-
13
-
-
85047685513
-
Interpersonal attraction in exchange and communal relationships
-
Clark, M.S., & Mills, J. (1979). Interpersonal attraction in exchange and communal relationships. Journal of Personality and Social Psychology 37 (January), 12-24.
-
(1979)
Journal of Personality and Social Psychology
, vol.37
, Issue.JANUARY
, pp. 12-24
-
-
Clark, M.S.1
Mills, J.2
-
14
-
-
21344490050
-
The difference between communal and exchange relationships: What it is and is not
-
Clark, M.S., & Mills, J. (1993). The difference between communal and exchange relationships: What it is and is not. Personality and Social Psychology Bulletin, 19 (6), 684-691.
-
(1993)
Personality and Social Psychology Bulletin
, vol.19
, Issue.6
, pp. 684-691
-
-
Clark, M.S.1
Mills, J.2
-
15
-
-
0022764260
-
Keeping track of needs in communal and exchange relationships
-
Clark, M.S., Mills, J., & Powell, M.C. (1986). Keeping track of needs in communal and exchange relationships. Journal of Personality and Social Psychology, 51 (2), 333-338.
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, Issue.2
, pp. 333-338
-
-
Clark, M.S.1
Mills, J.2
Powell, M.C.3
-
16
-
-
0023368464
-
Recipient's mood, relationship type and helping
-
Clark, M.S., Ouellette, R., Powell, M.C., & Milberg, S. (1987). Recipient's mood, relationship type and helping. Journal of Personality and Social Psychology, 53, 94-103.
-
(1987)
Journal of Personality and Social Psychology
, vol.53
, pp. 94-103
-
-
Clark, M.S.1
Ouellette, R.2
Powell, M.C.3
Milberg, S.4
-
17
-
-
0003217223
-
Managing relationships with customers: A differentiation philosophy of marketing
-
In D.E. Bowen, R.B. Chase, & T.G. Cumming (Eds.), San Francisco: Jossey-Bass Publishers
-
Czepiel, J.A. (1990). Managing relationships with customers: A differentiation philosophy of marketing. In D.E. Bowen, R.B. Chase, & T.G. Cumming (Eds.), Service management effectiveness (pp. 299-323). San Francisco: Jossey-Bass Publishers.
-
(1990)
Service Management Effectiveness
, pp. 299-323
-
-
Czepiel, J.A.1
-
18
-
-
0003581670
-
-
Surprenant, C.F. Lexington, MA: Lexington Books
-
Czepiel, J.A., Solomon, M.R., & Surprenant, C.F. (1985). The service encounter: Managing employee customer interaction in service businesses, Lexington, MA: Lexington Books.
-
(1985)
The Service Encounter: Managing Employee Customer Interaction in Service Businesses
-
-
Czepiel, J.A.1
Solomon, M.R.2
Surprenant, C.F.3
-
19
-
-
21844518695
-
Marketing and seduction: Building exchange relationships by managing social consensus
-
Deighton, J., & Grayson, K. (1995). Marketing and seduction: Building exchange relationships by managing social consensus. Journal of Consumer Research, 21, 660-675.
-
(1995)
Journal of Consumer Research
, vol.21
, pp. 660-675
-
-
Deighton, J.1
Grayson, K.2
-
20
-
-
0003171533
-
Dynamic competition with switching costs
-
Farrell, J., & Shapiro, C. (1988). Dynamic competition with switching costs. Rand Journal of Economics, 19 (Spring), 123-137.
-
(1988)
Rand Journal of Economics
, vol.19
, Issue.SPRING
, pp. 123-137
-
-
Farrell, J.1
Shapiro, C.2
-
21
-
-
0000819320
-
Creating or escaping community? an exploratory study of internet consumers' behaviors
-
Fischer, E., Bristor, J., & Gainer, B. (1996). Creating or escaping community? An exploratory study of Internet consumers' behaviors. Advances in Consumer Research, 23, 178-182.
-
(1996)
Advances in Consumer Research
, vol.23
, pp. 178-182
-
-
Fischer, E.1
Bristor, J.2
Gainer, B.3
-
22
-
-
0032351557
-
Consumers and their brands: Developing relationship theory in consumer research
-
Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24 (March), 343-373.
-
(1998)
Journal of Consumer Research
, vol.24
, Issue.MARCH
, pp. 343-373
-
-
Fournier, S.1
-
23
-
-
21744448471
-
Determinants of long-term orientation in buyer - Seller relationships
-
Ganeson, S. (1994). Determinants of long-term orientation in buyer - seller relationships. Journal of Marketing, 58 (April), 1-19.
-
(1994)
Journal of Marketing
, vol.58
, Issue.APRIL
, pp. 1-19
-
-
Ganeson, S.1
-
24
-
-
0000039816
-
The norm of reciprocity: A preliminary statement
-
Gouldner, A.W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25 (2), 161-178.
-
(1960)
American Sociological Review
, vol.25
, Issue.2
, pp. 161-178
-
-
Gouldner, A.W.1
-
26
-
-
0001937314
-
Relationship approach to marketing in service contexts: The marketing and organizational behavior interface
-
Gronroos, C. (1990). Relationship approach to marketing in service contexts: The marketing and organizational behavior interface. Journal of Business Research, 20, 3-11.
-
(1990)
Journal of Business Research
, vol.20
, pp. 3-11
-
-
Gronroos, C.1
-
27
-
-
0008696898
-
A classification of switching costs with implications for relationship marketing
-
In T.L. Childers, R.P. Bagazzi, J.P. Peters, et al. (Eds.), Chicago: American Marketing Association
-
Guiltinan, J.P. (1989). A classification of switching costs with implications for relationship marketing. In T.L. Childers, R.P. Bagazzi, J.P. Peters, et al. (Eds.), 1989 AMA Winter Educators' Conference: Marketing theory and practice (pp. 216-220). Chicago: American Marketing Association.
-
(1989)
1989 AMA Winter Educators' Conference: Marketing Theory and Practice
, pp. 216-220
-
-
Guiltinan, J.P.1
-
28
-
-
85107963557
-
The structure of commitment in exchange
-
Gundlach, G.T., & Achrol, R.S. (1995). The structure of commitment in exchange. Journal of Marketing, 59 (January), 78-93.
-
(1995)
Journal of Marketing
, vol.59
, Issue.JANUARY
, pp. 8-93
-
-
Gundlach, G.T.1
Achrol, R.S.2
-
29
-
-
0032395145
-
Relational benefits in services industries: The customer's perspective
-
Gwinner, K.P., Gremler, D.D., & Bitner, M.J. (1998). Relational benefits in services industries: The customer's perspective. Journal of the Academy of Marketing Science, 26 (2), 101-114.
-
(1998)
Journal of the Academy of Marketing Science
, vol.26
, Issue.2
, pp. 101-114
-
-
Gwinner, K.P.1
Gremler, D.D.2
Bitner, M.J.3
-
30
-
-
0003506109
-
-
Englewood Cliffs, NJ: Prentice Hall
-
Hair, J.F., Jr., Anderson, R.E., Tatham, R.L., & Black, W.C. (1995). Multivariate data analysis (4th ed.). Englewood Cliffs, NJ: Prentice Hall.
-
(1995)
Multivariate Data Analysis (4th Ed.)
-
-
Hair J.F., Jr.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
32
-
-
0002178137
-
Do norms matter in marketing relationships?
-
Heide, J.B., & John, G. (1992). Do norms matter in marketing relationships? Journal of Marketing, 56 (April), 32-44.
-
(1992)
Journal of Marketing
, vol.56
, Issue.APRIL
, pp. 32-44
-
-
Heide, J.B.1
John, G.2
-
33
-
-
0002126713
-
The experiential aspects of consumption: Consumer fantasies, feelings and fun
-
Holbrook, M.B., & Hirschman, E.G. (1982). The experiential aspects of consumption: Consumer fantasies, feelings and fun. Journal of Consumer Research, 9 (September), 132-140.
-
(1982)
Journal of Consumer Research
, vol.9
, Issue.SEPTEMBER
, pp. 132-140
-
-
Holbrook, M.B.1
Hirschman, E.G.2
-
35
-
-
0001771779
-
Markets with consumer switching costs
-
Klemperer, P. (1987). Markets with consumer switching costs. The Quarterly Journal of Economics, 102 (May), 375-394.
-
(1987)
The Quarterly Journal of Economics
, vol.102
, Issue.MAY
, pp. 375-394
-
-
Klemperer, P.1
-
36
-
-
0002741793
-
Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment
-
Mathwick, C., Malhotra, N., & Rigdon, E. (2001). Experiential value: Conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing, 77 (1), 39-56.
-
(2001)
Journal of Retailing
, vol.77
, Issue.1
, pp. 39-56
-
-
Mathwick, C.1
Malhotra, N.2
Rigdon, E.3
-
37
-
-
0003140522
-
Interdependence in the service encounter
-
In J.A. Czepiel, M.R. Solomon, & C.F. Surprenant (Eds.), Lexington, MA: Lexington Books
-
McCallum, R.J., & Harrison, W. (1985). Interdependence in the service encounter. In J.A. Czepiel, M.R. Solomon, & C.F. Surprenant (Eds.), The service encounter: Managing employee/customer interaction in services businesses (pp. 35-48). Lexington, MA: Lexington Books.
-
(1985)
The Service Encounter: Managing Employee/Customer Interaction in Services Businesses
, pp. 35-48
-
-
McCallum, R.J.1
Harrison, W.2
-
38
-
-
0002912140
-
Building stronger brand through online communities
-
McWilliam, G. (2000). Building stronger brand through online communities. Sloan Management Review, 41 (Spring), 43-54.
-
(2000)
Sloan Management Review
, vol.41
, Issue.SPRING
, pp. 43-54
-
-
McWilliam, G.1
-
39
-
-
0034417136
-
Self-service technologies: Understanding customer satisfaction with technology-based service encounters
-
Meuter, M.L., Ostrom, A.L., Roundtree, R.I., & Bitner, M.J. (2000). Self-service technologies: Understanding customer satisfaction with technology-based service encounters. Journal of Marketing, 64 (July), 50-64.
-
(2000)
Journal of Marketing
, vol.64
, Issue.JULY
, pp. 50-64
-
-
Meuter, M.L.1
Ostrom, A.L.2
Roundtree, R.I.3
Bitner, M.J.4
-
40
-
-
0002547549
-
Communal and exchange relationships: Controversies and research
-
In R. Erber & R. Gilmour (Eds.), Hillsdale, NJ: Lawrence Erlbaum Associates
-
Mills, J., & Clark, M. (1994). Communal and exchange relationships: Controversies and research. In R. Erber & R. Gilmour (Eds.), Theoretical framework for personal relationships (pp. 29-42). Hillsdale, NJ: Lawrence Erlbaum Associates.
-
(1994)
Theoretical Framework for Personal Relationships
, pp. 29-42
-
-
Mills, J.1
Clark, M.2
-
41
-
-
0001154055
-
Relationships between providers and users of market research: The dynamics of trust within and between organizations
-
Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research, 29 (August), 314-328.
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.AUGUST
, pp. 314-328
-
-
Moorman, C.1
Zaltman, G.2
Deshpande, R.3
-
42
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
Morgan, R.M., & Hunt, S.D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58 (July), 20-38.
-
(1994)
Journal of Marketing
, vol.58
, Issue.JULY
, pp. 20-38
-
-
Morgan, R.M.1
Hunt, S.D.2
-
43
-
-
0035531893
-
Brand community
-
Muniz, A., Jr., & O'Guinn, T.C. (2001). Brand community. Journal of Consumer Research, 27 (March), 412-432.
-
(2001)
Journal of Consumer Research
, vol.27
, Issue.MARCH
, pp. 412-432
-
-
Muniz A., Jr.1
O'Guinn, T.C.2
-
44
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49 (Fall), 41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.FALL
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
46
-
-
0000470917
-
Cluster analysis in marketing research: Review and suggestions for application
-
Punj, G., & Stewart, D.W. (1983). Cluster analysis in marketing research: Review and suggestions for application. Journal of Marketing Research, 20 (May), 134-148.
-
(1983)
Journal of Marketing Research
, vol.20
, Issue.MAY
, pp. 134-148
-
-
Punj, G.1
Stewart, D.W.2
-
47
-
-
0003435059
-
The virtual community
-
MA: Addison-Wesley
-
Rheingold, H. (1993). The virtual community. Reading, MA: Addison-Wesley.
-
(1993)
Reading
-
-
Rheingold, H.1
-
49
-
-
84928850278
-
-
(G. Jefferson, Ed.). Dordrecht, The Netherlands: Kluwer Academic Publishers
-
Sacks, H. (1964-1965). Harvey Sacks Lectures 1964-1965. (G. Jefferson, Ed.). Dordrecht, The Netherlands: Kluwer Academic Publishers.
-
(1964)
Harvey Sacks Lectures 1964-1965
-
-
Sacks, H.1
-
50
-
-
84954978935
-
Exploiting niches using relationship marketing
-
Shani, D., & Chalasani, S. (1992). Exploiting niches using relationship marketing. Journal of Consumer Marketing, 9 (3), 33-42.
-
(1992)
Journal of Consumer Marketing
, vol.9
, Issue.3
, pp. 33-42
-
-
Shani, D.1
Chalasani, S.2
-
52
-
-
3242753566
-
Relationship marketing in consumer markets: Antecedents and consequences
-
Sheth, J.N., & Parvatiyar, A. (1995). Relationship marketing in consumer markets: Antecedents and consequences. Journal Academy Marketing Science, 23 (4), 255-271.
-
(1995)
Journal Academy Marketing Science
, vol.23
, Issue.4
, pp. 255-271
-
-
Sheth, J.N.1
Parvatiyar, A.2
-
53
-
-
0002732557
-
Predictability and personalization in the service encounter
-
Surprenant, C.F., & Solomon, M.R. (1987). Predictability and personalization in the service encounter. Journal of Marketing, 51 (April), 86-96.
-
(1987)
Journal of Marketing
, vol.51
, Issue.APRIL
, pp. 86-96
-
-
Surprenant, C.F.1
Solomon, M.R.2
-
54
-
-
0001550088
-
Life on the net: The reconstruction of self and community
-
Tambyah, S.K. (1996). Life on the Net: The reconstruction of self and community. Advances in Consumer Research, 23, 172-177.
-
(1996)
Advances in Consumer Research
, vol.23
, pp. 172-177
-
-
Tambyah, S.K.1
-
55
-
-
0001640545
-
On the meaning of leisure: An investigation of some determinants of the subjective experience
-
Unger, L.S., & Kernan, J.B. (1983). On the meaning of leisure: An investigation of some determinants of the subjective experience. Journal of Consumer Research, 9, (March), 381-392.
-
(1983)
Journal of Consumer Research
, vol.9
, Issue.MARCH
, pp. 381-392
-
-
Unger, L.S.1
Kernan, J.B.2
-
56
-
-
85050725940
-
Net surfers don't ride alone: Virtual community as community
-
In B. Wellman (Ed.), Boulder, CO: Westview Press
-
Wellman, B., & Gulia, M. (1999). Net surfers don't ride alone: Virtual community as community. In B. Wellman (Ed.), Networks in the global village (pp. 331-366). Boulder, CO: Westview Press.
-
(1999)
Networks in the Global Village
, pp. 331-366
-
-
Wellman, B.1
Gulia, M.2
-
57
-
-
84936823640
-
Different strokes from different folks: Community ties and social support
-
Wellman, B., & Wortley, S. (1990). Different strokes from different folks: Community ties and social support. American Journal of Sociology, 96 (3), 558-588.
-
(1990)
American Journal of Sociology
, vol.96
, Issue.3
, pp. 558-588
-
-
Wellman, B.1
Wortley, S.2
-
58
-
-
0000462246
-
Four smart ways to run online communities
-
Williams, R.L., & Cothrel, J. (2000). Four smart ways to run online communities. Sloan Management Review, 41 (4), 81-91.
-
(2000)
Sloan Management Review
, vol.41
, Issue.4
, pp. 81-91
-
-
Williams, R.L.1
Cothrel, J.2
-
59
-
-
0002578897
-
How consumer evaluation processes differ between goods and services
-
In J.H. Donnelly & W.R. George (Eds.), Chicago: American Marketing Association
-
Zeithaml, V.A. (1981). How consumer evaluation processes differ between goods and services. In J.H. Donnelly & W.R. George (Eds.), Marketing of services (pp. 186-190). Chicago: American Marketing Association.
-
(1981)
Marketing of Services
, pp. 186-190
-
-
Zeithaml, V.A.1
|