Comparing service delivery to what might have Been: Behavioral responses to regret and disappointment

Journal of Service Research

Volumn 2, Issue 1, 1999, Pages 86-97

  Zeelenberg, Marcel ^a   Pieters, Rik ^a  

^a TILBURG UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0002176946     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/109467059921007     Document Type: Article

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