A review of ISO 9001:2000 quality management practices in Oman

International Journal of Productivity and Quality Management

Volumn 3, Issue 1, 2008, Pages 74-105

  Ashrfi, Rafi ^a  

^a SULTAN QABOOS UNIVERSITY   (Oman)

Author keywords

GCC; Gulf cooperation council; ISO 9001:2000; Oman; Quality management; Quality standards

Indexed keywords

EID: 39149095913     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2008.015968     Document Type: Review

References (73)

1. Al-Khalifa, K.N. and Aspinwall, E.M. (2000) 'The development of total quality in Qatar', The TQM Magazine, Vol. 12, No. 3, pp.194-204.
2. Anderson, S.W., Daly, J.D. and Johnson, M.F. (1999) 'Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage?' Production and Operations Management, Vol. 8, No. 1, pp.28-43.
3. Atwater, J.B. and Discenza, R. (1993) 'ISO 9000: Implications for US businesses', Proceedings: Decision Sciences Institute, Vol. 3, pp.1784-1786.
4. Beatty, J.R. (2006) 'The quality journey: Historical and workforce perspectives and the assessment of commitment to quality', International Journal of Productivity and Quality Management, Vol. 1, Nos. 1/2, pp.139-167.
5. Biazzo, S. and Bernardi, G. (2003) 'Process management practices and quality systems standards-risks and opportunities of the new ISO 9001 certification', Business Process Management Journal, Vol. 9, No. 2, pp.149-169.
6. Boiral, O. and Roy, M-J. (2007) 'ISO 9000: Integration rationales and organizational impacts', International Journal of Operations and Production Management, Vol. 27, No. 2, pp.226-247.
7. Bontis, N., Crossman, M.M. and Hulland, J. (2002) 'Managing an organizational learning system by aligning stocks and flows', Journal of Management Studies, Vol. 39, No. 4, pp.437-469.
8. Brown, A. and van Der Wile, T. (1996) 'A typology of approaches to ISO 9000 certification and TQM', Australian Journal of Management, Vol. 21, No. 1, pp.57-73.
9. Butz Jr., H.E. (1995) 'Strategic planning: The missing link in TQM', Quality Progress, Vol. 28, No. 5, pp.105-108.
10. Casadesus, M. and Karapetrovic, S. (2005) 'Has ISO 9000 lost some of its lure? a longitudinal impact study', International Journal of Operations and Production Management, Vol. 25, No. 6, pp.580-596.
11. Cebeci, U. and Beskese, A. (2002) 'An approach to the evaluation of quality performance of the companies in Turkey', Managerial Auditing Journal, Vol. 17, No. 1, pp.92-100.
12. Chan, S.Y. (2001) 'Quality management systems certification: Research note', Abacus, Vol. 37, No. 2, pp.248-266.
13. Chow-Chua, C., Goh, M. and Wan, T.B. (2003) 'Does ISO 9000 certification improve business performance?' International Journal of Quality and Reliability Management, Vol. 20, No. 8, pp.936-953.
14. Corbett, C.J., Luca, A.M. and Pan, J-N. (2003) 'Global perspectives on global standards a 15-economy survey of ISO-9000 and ISO 14000', ISO Management Systems, January-February, pp.31-40.
15. Corbett, C.J., Montes, M.J., Kirsch, D.A. and Jose, M.A-G. (2000) 'Does ISO 9000 certification pay?' ISO Management Systems, July-August, pp.31-40.
16. Couper, M.P., Traugott, M.W. and Lamias, M.J. (2001) 'Web survey design and administration', Public Opinion Quarterly, Vol. 65, No. 2, pp.230-253.
17. Dick, G. (2000) 'ISO 9000 certification benefits, reality or myth?' The TQM Magazine, Vol. 12, No. 6, pp.365-371.
18. Dillman, D.A., Sinclair, M.D. and Clark, J.R. (1993) 'Effects of questionnaire length, respondent-friendly design, and a difficult question on response rate for occupant-addressed census mail surveys', Public Opinion Quarterly, Vol. 57, No. 3, pp.289-304.
19. El Meligy, O. (2002) 'TC 176 develops Arabic Version of ISO 9000:2000 series', ISO Management Systems, July-August, pp.20-22.
20. Fowler, F.J. (1992) 'How unclear terms affect survey data', Public Opinion Quarterly, Vol. 56, No. 2, pp.218-231.
21. Franceschini, F., Galetto, M. and Cecconi, P. (2006) 'A worldwide analysis of ISO 9000 standard diffusion- considerations and future development', Benchmarking: An International Journal, Vol. 13, No. 4, pp.523-541.
22. Gotzamanai K.D. and Tsiotras, G.D. (2001) 'An empirical study of the ISO 9000 standards' contribution towards total quality management', International Journal of Operations and Production Management, Vol. 21, No. 10, pp. 1326-1342.
23. Gotzamani, K.D. (2005) 'The implications of the new ISO 9000:2000 standards for certified organizations', International Journal of Productivity and Performance Management, Vol. 54, No. 8, pp.645-657.
24. Han, S.B. and Chen, S.K. (2007) 'Effects of ISO 9000 on customer satisfaction', International Journal of Productivity and Quality Management, Vol. 2, No. 2, pp.208-220.
25. Haversjo, T. (2000) 'The financial effects of ISO 9000 registration for Danish companies', Managerial Auditing Journal, Vol. 15, No. 1, pp.47-52.
26. Heras, I., Dick, G.P.M. and Casadesus, M. (2002) 'ISO 9000 registration's impact on sales and profitability', International Journal of Quality and Reliability Management, Vol. 19, No. 6, pp.774-791.
27. Hong, J.W. and Phitayawejwiwat, S. (2005) 'The impact of ISO 900 certification on quality management practices in Thailand', Journal of Industrial Technology, Vol. 21, No. 1, pp. 1-6.
28. Inaki, H.S., Landin, G.A. and Fa, M.C. (2006) 'A Delphi study on motivation for ISO 9000 and EFQM', International Journal of Quality and Reliability Management, Vol. 23, No. 7, pp.807-827.
29. ISO Guide (2005) A Supplement to the Commercial/Attijari, Ruwi, Muscat, Oman: Oman Advertising Agency LLC.
30. Janes, J. (2001) 'Survey research design', Library Hi Tech, Vol. 19, No. 4, pp.419-421.
31. Jeng, Y.C. (1998) 'Performance evaluation of ISO 9000 registered companies in Taiwan', TQM Magazine, Vol. 10, No. 2, pp. 132-138.
32. Juran, J.M. (1999) 'Juran urges research: What they're saying about standards', Quality Progress, July, pp.30-31.
33. Lewis, W.G., Pun, K.F. and Lalla, T.R.M. (2006) 'Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium-sized enterprises', International Journal of Quality and Reliability Management, Vol. 23, No. 8, pp.964-985.
34. Liebesman, S. (2002) 'Implementing ISO 9001:2000 - US survey of user experiences', ISO Management Systems, November-December, pp.39-47.
35. Magd, H.A.E. (2006) 'An investigation of ISO 9000 adoption in Saudi Arabia', Managerial Auditing Journal, Vol. 21, No. 2, pp. 132-147.
36. Magd, H. and Curry, A. (2003) 'ISO 9000 and TQM: Are complementary or contradictory to each other', The TQM Magazine, Vol. 15, No. 4, pp.244-256.
37. Magd, H., Kadasah, N. and Curry, A. (2003) 'ISO 9000 implementation: A study of manufacturing companies in Saudi Arabia', Managerial Auditing Journal, Vol. 18, No. 4, pp.313-322.
38. Mahesh, S. (1994) 'Motivation to adopt the ISO 9000 quality standard: A survey current applications', Proceedings: Decision Sciences Institute, Honolulu, Vol. 3, pp.2021-2023.
39. Mann, R. and Kehoe, D. (1994) 'An evaluation of the effects of quality management activities on business performance', International Journal of Quality and Reliability Management, Vol. 11, No. 4, pp.29-44.
40. TMartinez, C.M., Lorente, M. and Rafael, A. (2007) 'ISO9000:2000: the key to quality? An exploratory study', Quality Management Journal, Vol. 14, No. 1, pp.7-18.
41. Martinez-Lorente, A. and Martinez-Costa, M. (2004) 'ISO 9000 and TQM: substitutes or complementaries? An empirical study in industrial companies', International Journal of Quality and Reliability Management, Vol. 21, No. 3, pp.260-276.
42. Mersha, T. (2007) 'Narrowing ISO 9000 certification gap in Africa', International Journal of Productivity and Quality Management, Vol. 2, No. 1, pp.65-80.
43. Mohrman, S.A., Tenkasi, R.V., Lawler, E.E. and Ledford, G.E. (1995) 'Total quality management: Practices and outcomes in the largest US firms', Employee Relations, Vol. 17, No. 3, pp.26-41.
44. Naser, K., Karbhari, Y. and Mokhtar, M.Z. (2004) 'Impact of ISO 9000 registration on company performance evidence from Malaysia', Managerial Auditing Journal, Vol. 19, No. 4, pp.509-516.
45. Naveh, E. and Marcus, A. (2005) 'Achieving competitive advantage through implementing a replicable, management standard: Installing and using ISO 9000', Journal of Operations Management, Vol. 24, No. 1, pp.1-26.
46. Nicolau, J.L., and Sellers, R. (2002) 'The stock market's reaction to quality certification: Empirical evidence from Spain', European Journal of Operational Research, Vol. 142, No. 3, pp.632-641.
47. Nwankwo, S. (2000) 'Quality assurance in small business organizations: myths and realities', International Journal of Quality and Reliability Management, Vol. 17, No. 1, pp.82-99.
48. Oakland, J.S. and Tanner, S.J. (2006) 'Quality management in the 21st century- implementing successful change', International Journal of Productivity and Quality Management, Vol. 1, Nos. 1/2, pp.69-87.
49. Oke, S.A. and Charles-Owaba, O.E. (2007) 'Implementation of ISO-based quality management systems: A review of the literature', International Journal of Productivity and Quality Management 2007, Vol. 2, No. 2, pp.81-111.
50. Piskar, F. and Dolinsek, S. (2006) 'Implementation of the ISO 9001: From QMS to business model', Industrial Management and Data Systems, Vol. 106, No. 9, pp.1333-1343.
51. Poksinska, B., Eklund, J.A.E. and Dahlgaard, J.J. (2006) 'ISO 9001:2000 in small organizations- lost opportunities, benefits and influencing factors', International Journal of Quality and Reliability Management Vol. 23, No. 5, pp.490-512.
52. Prabhu, V., Appleby, A., Yarrow, D. and Mitchell, E. (2000) 'The impact of ISO 9000 and TQM on best practice/performance', The TQM Magazine Vol. 12, No. 2, pp.84-91.
53. Puderbach, L. and Brown, K. (1998) 'Financial effects of ISO 9000 certification in American corporations', Proceedings of the Decision Science Institute, Les Vegas.
54. Raisinghani, M.S., Ette, H., Pierce, R., Cannon, G. and Dairpaly, P. (2005) 'Six sigma: Concepts, tools and applications', Industrial Management and Data Systems, Vol. 105, No. 4, pp.491-505.
55. Sankaran, K. (2002) 'Financial performance evaluation of pharmaceutical companies in India', Finance India, Vol. 16, No. 3, pp. 1059-1061.
56. Saraiva, P.M. and Duarte, B. (2003) 'ISO 9000: Some statistical results for a worldwide phenomenon', TQM and Business Excellence, Vol. 14, No. 10, pp.1169-1178.
57. Seddon, J. (1998) 'The case against ISO 9000', ISO News 4/1998, pp.12-15.
58. Sharma, D.S. (2005) 'The association between ISO 9000 certification and financial performance', The International Journal of Accounting, Vol. 40, No. 2, pp.151-172.
59. Simmons, B.L. and White, M.A. (1999) 'The relationship between ISO 9000 and business performance: Does registration really Matter?' Journal of Management Issues, Vol. 11, No. 3, pp.330-344.
60. Stevenson, T.H. and Barnes, F.C. (2001) 'Fourteen years of ISO 9000: impact, criticism, costs, and benefits', Business Horizons, May-June, pp.45-51.
61. Sun, H. (1999) 'The patterns of implementing TQM versus ISO 9000 in the 1990s', International Journal of Quality and Reliability Management Vol. 16, No. 3, pp.20-21.
62. Sun, H. (2000) 'Total quality management, ISO 9000 certification and performance improvement', International Journal of Quality and Reliability Management, Vol. 17, No. 2, pp. 168-179.
63. Sun, H., Li, S., Ho, K., Gertsen, F., Hensen, P. and Frick, J. (2004) 'The trajectory of implementing ISO 9000 standards versus total quality management in Western Europe', International Journal of Quality and Reliability Management, Vol. 21, No. 2, pp.131-153.
64. Tanur, J.M. (1982) 'Advances in methods for large-scale surveys and experiments', in R. Mcadam, N.J. Smelser and D.J. Treiman (Eds). Behavioral and Social Science Research: A National Resource, Part II, Washington, DC: National Academy Press.
65. Terlaak, A. and King, A.A. (2006) 'The effect of certification with SIO 9000 quality management standard: A signaling approach', Journal of Economic Review and Organization, Vol. 60, No. 4, pp.579-602.
66. Terziovski, M. and Power, D. (2007) 'Increasing ISO 9000 certification benefits: A continuous improvement approach', International Journal of Quality and Reliability Management, Vol. 24, No. 2, pp.141-163.
67. Terziovski, M., Power, D. and Sohal, A.S. (2003) 'The longitudinal effects of the ISO 9000 certification process on business performance', European Journal of Operational Research, Vol. 146, No. 3, pp.580-595.
68. Tsiotras, G. and Gotzamani, K. (1996) 'ISO 9000 as an entry key to TQM: the case of Greek industry', International Journal of Quality and Reliability Management, Vol. 12, No. 4, pp.64-76.
69. Valls, V.M. and Vergueiro, W.C.S. (2006) 'Quality management on information services according to ISO 9000', New Library World, Vol. 107, Nos. 1230/1231, pp.523-537.
70. Van der Wiele, T., Iwaarden, J.V., Williams, R. and Dale, B. (2005) 'Perceptions about the ISO 9000(2000) quality system standard revision and its value: The Dutch experience', The International Journal of Quality and Reliability Management, Vol. 22, Nos. 2/3, pp.101-120.
71. Wayhan, V.B., Kirche, T. and Khumawala, B. (2002) 'ISO 9000 certification: The financial performance implications', Total Quality Management, Vol. 13, No. 2, pp.217-231.
72. Withers, B.E. and Ebrahimpour, M. (2001) 'The impact of ISO 9000 registration on European firms: A case analysis', Integrated Manufacturing Systems, Vol. 12, Issue 2, pp.139-151.
73. Withers, B.E., Ebrahimpour, M. and Hikmat, N. (1997) 'An exploration of the impact of TQM and JIT on ISO 9000 registered companies', International Journal of Production Economics, Vol. 53, No. 2, pp.209-216.