The quality journey: historical and workforce perspectives and the assessment of commitment to quality

International Journal of Productivity and Quality Management

Volumn 1, Issue 1-2, 2006, Pages 139-167

  Beatty, James R ^a  

^a SAN DIEGO STATE UNIVERSITY   (United States)

Author keywords

Baldrige; Baldrige Criteria Questionnaire (BCQ); commitment to quality questionnaire (CQQ); Deming prize; factor analysis; individual commitment to quality; ISO; item analysis; organisational commitment to quality; TQM

Indexed keywords

EID: 33845291315     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/ijpqm.2006.008378     Document Type: Article

References (36)

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34. Deming’s Fourteen Points and the five Deadly Diseases have been thoroughly discussed in Out of the Crisis and other sources; therefore, they do not need to be outlined here.
35. There are three Criteria manuals for Baldrige assessment: one for manufacturing, small business, the service industry, and not-for-profits; one for health care; and one for education.
36. Due to space limitations, the step-by-step process of reducing the item pool from 310 items to 23 items will not be presented.The author has also developed and implemented an instrument that assesses leader and employee perceptions of an organisation’s TQM position. The Total Quality Management Questionnaire provides assessment of organisational perceptions from both managerial and employee perspectives. It consists of 120 items within the following dimensions: teamwork; leadership; philosophy, vision, and planning; data and process analysis; continuous improvement; customer satisfaction; problem solving; human resources development and management; organisation’s commitment to quality; employee’s commitment to quality; business results; a validity scale.