Quality management in the 21st century - implementing successful change

International Journal of Productivity and Quality Management

Volumn 1, Issue 1-2, 2006, Pages 69-87

  Oakland, John S ^a   Tanner, Steve J ^b  

^a UNIVERSITY OF LEEDS   (United Kingdom)

^b Oakland Consulting   (United Kingdom)

Author keywords

change management; culture; external drivers; leadership; performance measurement; process management

Indexed keywords

EID: 35348845544     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/ijpqm.2006.008374     Document Type: Article

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