Effects of ISO 9000 on customer satisfaction

International Journal of Productivity and Quality Management

Volumn 2, Issue 2, 2007, Pages 208-220

  Han, S Bruce ^a   Chen, Shaw K ^b  

^a MERRIMACK COLLEGE   (United States)

^b UNIVERSITY OF RHODE ISLAND   (United States)

Author keywords

Competitiveness; Customer satisfaction; ISO 9000; Manufacturing strategy; Quality

Indexed keywords

EID: 34247521417     PISSN: 17466474     EISSN: 17466482     Source Type: Journal    
DOI: 10.1504/IJPQM.2007.012411     Document Type: Article

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