메뉴 건너뛰기




Volumn 20, Issue 8, 2003, Pages 936-953

Does ISO 9000 certification improve business performance?

Author keywords

Business Performance; ISO 9000 series; Singapore

Indexed keywords


EID: 27144462887     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710310493643     Document Type: Review
Times cited : (160)

References (55)
  • 1
    • 0034887839 scopus 로고    scopus 로고
    • The impact of ISO certification on New Zealand firms' performance: A financial perspective
    • Aarts, F.M., Vos, E. (2001), "The impact of ISO certification on New Zealand firms' performance: a financial perspective" in The TQM Magazine, Vol. 13, No. 3, pp. 180-91.
    • (2001) The TQM Magazine , vol.13 , Issue.3 , pp. 180-191
    • Aarts, F.M.1    Vos, E.2
  • 3
    • 84887287899 scopus 로고
    • ISO certification: Does it help or hinder?
    • Avery, S. (1994), "ISO certification: does it help or hinder?" in Purchasing, Vol. 116, No. 1, pp. 101-5.
    • (1994) Purchasing , vol.116 , Issue.1 , pp. 101-105
    • Avery, S.1
  • 4
    • 0442326069 scopus 로고    scopus 로고
    • Implementing ISO 9000: A study of its benefits among Australian organizations
    • Beattie, K.R., Sohal, A. (1999), "Implementing ISO 9000: a study of its benefits among Australian organizations" in Total Quality Management, Vol. 10, No. 1, pp. 95-106.
    • (1999) Total Quality Management , vol.10 , Issue.1 , pp. 95-106
    • Beattie, K.R.1    Sohal, A.2
  • 7
    • 0642282658 scopus 로고
    • Quality management self-assessment in Australia
    • Brown, A., Van der Wiele, T. (1995b), "Quality management self-assessment in Australia" in Total Quality Management, Vol. 17, No. 3, pp. 293-307.
    • (1995) Total Quality Management , vol.17 , Issue.3 , pp. 293-307
    • Brown, A.1    van der Wiele, T.2
  • 9
    • 0013134876 scopus 로고    scopus 로고
    • An investigation of the willingness of UK certificated firms to recommend ISO 9000
    • Buttle, F. (1996), "An investigation of the willingness of UK certificated firms to recommend ISO 9000" in International Journal of Quality Science, Vol. 1, No. 2, pp. 40-51.
    • (1996) International Journal of Quality Science , vol.1 , Issue.2 , pp. 40-51
    • Buttle, F.1
  • 10
    • 0001747643 scopus 로고
    • Achieving total quality management through ISO 9000: A research note
    • Calingo, L.M.R., Leong, Y.M., Chia, M.P., Mohamed, H. (1995), "Achieving total quality management through ISO 9000: a research note" in Accounting and Business Review, Vol. 2, No. 1, pp. 173-86.
    • (1995) Accounting and Business Review , vol.2 , Issue.1 , pp. 173-186
    • Calingo, L.M.R.1    Leong, Y.M.2    Chia, M.P.3    Mohamed, H.4
  • 11
    • 0010717965 scopus 로고    scopus 로고
    • The benefits of implementation of the ISO 9000 standard: Empirical research in 288 Spanish companies
    • Casadesus, M., Gimenez, G. (2000), "The benefits of implementation of the ISO 9000 standard: empirical research in 288 Spanish companies" in The TQM Magazine, Vol. 12, No. 6, pp. 432-41.
    • (2000) The TQM Magazine , vol.12 , Issue.6 , pp. 432-441
    • Casadesus, M.1    Gimenez, G.2
  • 12
    • 0001854604 scopus 로고
    • Is ISO 9000 the path to TQM?
    • Corrigan, J.P. (1994), "Is ISO 9000 the path to TQM?" in Quality Progress, pp. 33-6.
    • (1994) Quality Progress , pp. 33-36
    • Corrigan, J.P.1
  • 13
    • 0004250668 scopus 로고
    • Prentice-Hall, New York, NY
    • Dale, B.G. (1994), Managing Quality, Prentice-Hall, New York, NY.
    • (1994) Managing Quality
    • Dale, B.G.1
  • 14
    • 0010759315 scopus 로고    scopus 로고
    • ISO 9000 certification benefits: Reality or myths?
    • Dick, G.P.M. (2000), "ISO 9000 certification benefits: reality or myths?" in The TQM Magazine, Vol. 12, No. 6, pp. 365-71.
    • (2000) The TQM Magazine , vol.12 , Issue.6 , pp. 365-371
    • Dick, G.P.M.1
  • 16
    • 0031275434 scopus 로고    scopus 로고
    • An exploration of the impact of TQM and JIT on ISO 9000-certified companies
    • Ebrahimpour, M., Hikmet, N., Withers, B.E. (1997), "An exploration of the impact of TQM and JIT on ISO 9000-certified companies" in International Journal of Production Economics, Vol. 53, No. 2, pp. 209-16.
    • (1997) International Journal of Production Economics , vol.53 , Issue.2 , pp. 209-216
    • Ebrahimpour, M.1    Hikmet, N.2    Withers, B.E.3
  • 17
    • 0030194390 scopus 로고    scopus 로고
    • Impact of the ISO 9000 series standards on industrial marketing
    • Ferguson, W. (1996), "Impact of the ISO 9000 series standards on industrial marketing" in Industrial Marketing Management, Vol. 25, No. 4, pp. 305-10.
    • (1996) Industrial Marketing Management , vol.25 , Issue.4 , pp. 305-310
    • Ferguson, W.1
  • 20
    • 0010775712 scopus 로고    scopus 로고
    • Thinking export? Think ISO 9000
    • Goodman, D. (1998), "Thinking export? Think ISO 9000" in World Trade, Vol. 11, No. 8, pp. 48-9.
    • (1998) World Trade , vol.11 , Issue.8 , pp. 48-49
    • Goodman, D.1
  • 22
    • 20444489499 scopus 로고    scopus 로고
    • The financial effects of ISO 9000 certification for Danish companies
    • Haversjo, T. (2000), "The financial effects of ISO 9000 certification for Danish companies" in Managerial Auditing Journal, Vol. 15, No. 1, pp. 47-52.
    • (2000) Managerial Auditing Journal , vol.15 , Issue.1 , pp. 47-52
    • Haversjo, T.1
  • 23
    • 0031232717 scopus 로고    scopus 로고
    • Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards
    • Hendricks, K.B., Singhal, V.R. (1997), "Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards" in Management Science, Vol. 43, No. 9, pp. 1258-74.
    • (1997) Management Science , vol.43 , Issue.9 , pp. 1258-1274
    • Hendricks, K.B.1    Singhal, V.R.2
  • 24
    • 84986018780 scopus 로고    scopus 로고
    • ISO 9000 certification and the bottom line: A comparative study of the profitability of Basque region companies
    • Heras, I., Casadesus, M., Dick, G.P.M. (2002), "ISO 9000 certification and the bottom line: a comparative study of the profitability of Basque region companies" in Managerial Auditing Journal, Vol. 17, No. 1, pp. 72-8.
    • (2002) Managerial Auditing Journal , vol.17 , Issue.1 , pp. 72-78
    • Heras, I.1    Casadesus, M.2    Dick, G.P.M.3
  • 25
    • 30644480527 scopus 로고    scopus 로고
    • A study of the transition from ISO 9000 to TQM in the context of organizational learning
    • Hill, F.M., Hazlett, S., Meegan, S. (2001), "A study of the transition from ISO 9000 to TQM in the context of organizational learning" in International Journal of Quality & Reliability Management, Vol. 18, No. 2, pp. 142-68.
    • (2001) International Journal of Quality & Reliability Management , vol.18 , Issue.2 , pp. 142-168
    • Hill, F.M.1    Hazlett, S.2    Meegan, S.3
  • 26
    • 0031700347 scopus 로고    scopus 로고
    • Performance evaluation of ISO 9000-certified companies in Taiwan
    • Jeng, Y.-C. (1998), "Performance evaluation of ISO 9000-certified companies in Taiwan" in The TQM Magazine, Vol. 10, No. 2, pp. 132-8.
    • (1998) The TQM Magazine , vol.10 , Issue.2 , pp. 132-138
    • Jeng, Y.-C.1
  • 28
    • 84887276441 scopus 로고    scopus 로고
    • ISO 9000 among Australian companies: Impact of time and reasons for seeking certification on perceptions of benefits received
    • Jones, R., Arndt, G., Kustin, R. (1997), "ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received" in International Journal of Quality & Reliability Management, Vol. 14, No. 7, pp. 650-60.
    • (1997) International Journal of Quality & Reliability Management , vol.14 , Issue.7 , pp. 650-660
    • Jones, R.1    Arndt, G.2    Kustin, R.3
  • 30
    • 77954091332 scopus 로고    scopus 로고
    • ISO 9000: Should your company seek certification?
    • Kaye, P.J. (2000), "ISO 9000: should your company seek certification?" in Pennsylvania CPA Journal, Vol. 70, No. 4, pp. 7-8.
    • (2000) Pennsylvania CPA Journal , vol.70 , Issue.4 , pp. 7-8
    • Kaye, P.J.1
  • 31
    • 0002673440 scopus 로고
    • The experience of implementing ISO 9000 in Hong Kong
    • Lee, T.Y. (1995), "The experience of implementing ISO 9000 in Hong Kong" in Asia Pacific Journal of Quality Management, Vol. 4, No. 4, pp. 6-16.
    • (1995) Asia Pacific Journal of Quality Management , vol.4 , Issue.4 , pp. 6-16
    • Lee, T.Y.1
  • 32
    • 0000538909 scopus 로고    scopus 로고
    • The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong Kong
    • Lee, T.Y. (1998), "The development of ISO 9000 certification and the future of quality management: a survey of certified firms in Hong Kong" in International Journal of Quality & Reliability Management, Vol. 15, No. 2, pp. 162-77.
    • (1998) International Journal of Quality & Reliability Management , vol.15 , Issue.2 , pp. 162-177
    • Lee, T.Y.1
  • 33
    • 84887263860 scopus 로고
    • BS 5750/ISO 9000 - Setting Standards for Better Business, Croydon,Lloyd's Register Quality Assurance Ltd
    • Lloyd's Register Quality Assurance Ltd (1994), Lloyd's Register Quality Assurance Services, Croydon, BS 5750/ISO 9000 - Setting Standards for Better Business.
    • (1994) Lloyd's Register Quality Assurance Services
  • 34
    • 0029727921 scopus 로고    scopus 로고
    • In praise of ISO 9000
    • McLachlan, V.N. (1996), "In praise of ISO 9000" in The TQM Magazine, Vol. 8, No. 3, pp. 21-3.
    • (1996) The TQM Magazine , vol.8 , Issue.3 , pp. 21-23
    • McLachlan, V.N.1
  • 35
    • 0011595904 scopus 로고
    • ISO 9000: A universal standard of quality
    • Marquardt, D.W. (1992), "ISO 9000: a universal standard of quality" in Management Review, Vol. 81, No. 1, pp. 50-2.
    • (1992) Management Review , vol.81 , Issue.1 , pp. 50-52
    • Marquardt, D.W.1
  • 36
    • 0030646201 scopus 로고    scopus 로고
    • Strategy for the successful implementation of ISO 9000 in small and medium manufacturers
    • Mo, J.P.T., Chan, A.M.S. (1997), "Strategy for the successful implementation of ISO 9000 in small and medium manufacturers" in The TQM Magazine, Vol. 9, No. 2, pp. 135-45.
    • (1997) The TQM Magazine , vol.9 , Issue.2 , pp. 135-145
    • Mo, J.P.T.1    Chan, A.M.S.2
  • 38
    • 0010697867 scopus 로고    scopus 로고
    • Quality certification in the hospitality industry: Analysing the benefits of ISO 9000
    • Nield, K., Kozak, M. (1999), "Quality certification in the hospitality industry: analysing the benefits of ISO 9000" in Cornell Hotel and Restaurant Administration Quarterly, Vol. 40, No. 2, pp. 40-5.
    • (1999) Cornell Hotel and Restaurant Administration Quarterly , vol.40 , Issue.2 , pp. 40-45
    • Nield, K.1    Kozak, M.2
  • 39
    • 84887294691 scopus 로고    scopus 로고
    • A journey towards total quality management through ISO 9000 certification: A study on small and medium-sized enterprises in Singapore
    • Quazi, H.A., Padibjo, S.R. (1998), "A journey towards total quality management through ISO 9000 certification: a study on small and medium-sized enterprises in Singapore" in International Journal of Quality & Reliability Management, Vol. 15, No. 5, pp. 364-71.
    • (1998) International Journal of Quality & Reliability Management , vol.15 , Issue.5 , pp. 364-371
    • Quazi, H.A.1    Padibjo, S.R.2
  • 41
    • 16644384851 scopus 로고    scopus 로고
    • Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage
    • Santos, L., Escanciano, C. (2002), "Benefits of the ISO 9000:1994 system: some considerations to reinforce competitive advantage" in International Journal of Quality & Reliability Management, Vol. 19, No. 3, pp. 321-44.
    • (2002) International Journal of Quality & Reliability Management , vol.19 , Issue.3 , pp. 321-344
    • Santos, L.1    Escanciano, C.2
  • 42
    • 0030165224 scopus 로고    scopus 로고
    • Seven ways to make money from ISO 9000
    • Scotto, M.J. (1996), "Seven ways to make money from ISO 9000" in Quality Progress, Vol. 29, No. 6, pp. 39-41.
    • (1996) Quality Progress , vol.29 , Issue.6 , pp. 39-41
    • Scotto, M.J.1
  • 45
    • 0011887021 scopus 로고    scopus 로고
    • Quality at the crossroads
    • March
    • Sneddon, J. (1998), "Quality at the crossroads" in Quality World, March, pp. 30-1.
    • (1998) Quality World , pp. 30-31
    • Sneddon, J.1
  • 46
    • 0029770835 scopus 로고    scopus 로고
    • Survey finds that ISO certification is market-driven
    • Struebing, L. (1996), "Survey finds that ISO certification is market-driven" in Quality Progress, Vol. 29, No. 1, pp. 23-8.
    • (1996) Quality Progress , vol.29 , Issue.1 , pp. 23-28
    • Struebing, L.1
  • 47
    • 0004358917 scopus 로고
    • Senior executives and ISO 9000: Attitudes, behaviors and commitment
    • Taylor, W.A. (1995), "Senior executives and ISO 9000: attitudes, behaviors and commitment" in International Journal of Quality & Reliability Management, Vol. 12, No. 4, pp. 40-57.
    • (1995) International Journal of Quality & Reliability Management , vol.12 , Issue.4 , pp. 40-57
    • Taylor, W.A.1
  • 48
    • 0031071571 scopus 로고    scopus 로고
    • The business value of quality management systems certification: Evidence from Australia and New Zealand
    • Terziovski, M., Samson, D., Dow, D. (1997), "The business value of quality management systems certification: evidence from Australia and New Zealand" in Journal of Operations Management, Vol. 15, No. 1, pp. 1-18.
    • (1997) Journal of Operations Management , vol.15 , Issue.1 , pp. 1-18
    • Terziovski, M.1    Samson, D.2    Dow, D.3
  • 49
    • 0001776661 scopus 로고    scopus 로고
    • ISO 9000 as an entry key to TQM: The case of Greek Industry
    • Tsiotras, G., Gotzamani, K. (1996), "ISO 9000 as an entry key to TQM: the case of Greek Industry" in International Journal of Quality, Vol. 13, No. 4, pp. 64-76.
    • (1996) International Journal of Quality , vol.13 , Issue.4 , pp. 64-76
    • Tsiotras, G.1    Gotzamani, K.2
  • 50
    • 0030167972 scopus 로고    scopus 로고
    • Implementing the ISO 9000 standards in Belgium
    • Vloeberghs, D., Bellens, J. (1996), "Implementing the ISO 9000 standards in Belgium" in Quality Progress, Vol. 29, No. 6, pp. 43-8.
    • (1996) Quality Progress , vol.29 , Issue.6 , pp. 43-48
    • Vloeberghs, D.1    Bellens, J.2
  • 51
    • 0004344059 scopus 로고    scopus 로고
    • An examination of ISO 9000 certification practices of American, German and Japanese firms operating in the USA
    • Withers, B.E., Ebrahimpour, M. (1996), "An examination of ISO 9000 certification practices of American, German and Japanese firms operating in the USA" in International Journal of Quality & Reliability Management, Vol. 13, No. 7, pp. 8-22.
    • (1996) International Journal of Quality & Reliability Management , vol.13 , Issue.7 , pp. 8-22
    • Withers, B.E.1    Ebrahimpour, M.2
  • 52
    • 79551498589 scopus 로고    scopus 로고
    • Contribution of ISO 9000 certification to quality improvement - the experience of a manufacturing company
    • May-June
    • Wong, E.C. (1998), "Contribution of ISO 9000 certification to quality improvement - the experience of a manufacturing company" in QC Focus, May-June, pp. 4-10.
    • (1998) QC Focus , pp. 4-10
    • Wong, E.C.1
  • 53
    • 0002355778 scopus 로고
    • Quality: American, Japanese and Soviet perspectives
    • Forker, L.B. (1991), "Quality: American, Japanese and Soviet perspectives" in Academy of Management Executive, Vol. 5, No. 4, pp. 63-74.
    • (1991) Academy of Management Executive , vol.5 , Issue.4 , pp. 63-74
    • Forker, L.B.1
  • 54
    • 0242328711 scopus 로고    scopus 로고
    • The definition and perception of quality in ISO-9000 firms
    • Miles, M.P., Russell, G.R. (1998), "The definition and perception of quality in ISO-9000 firms" in Review of Business, Vol. 19, No. 3, pp. 13-16.
    • (1998) Review of Business , vol.19 , Issue.3 , pp. 13-16
    • Miles, M.P.1    Russell, G.R.2
  • 55
    • 85107982221 scopus 로고
    • Return on quality (ROQ): Making service quality financially accountable
    • Rust, R.T., Zahorik, A.J., Keiningham, T.I. (1994), "Return on quality (ROQ): making service quality financially accountable" in Journal of Marketing, Vol. 59, No. 2, pp. 58-70.
    • (1994) Journal of Marketing , vol.59 , Issue.2 , pp. 58-70
    • Rust, R.T.1    Zahorik, A.J.2    Keiningham, T.I.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.