A preliminary investigation of the relationships between employee motivation/vision, service learning, and perceived service quality

Journal of Operations Management

Volumn 19, Issue 3, 2001, Pages 335-349

  Hays, Julie M ^a   Hill, Arthur V ^b  

^a UNIVERSITY OF ST THOMAS   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Empirical research; Human resources OM interface; Quality; Service operations

Indexed keywords

BEHAVIORAL RESEARCH; CUSTOMER SATISFACTION; PERSONNEL; SOCIAL ASPECTS;

SERVICE QUALITY;

TOTAL QUALITY MANAGEMENT;

EID: 0035342263     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0272-6963(00)00061-9     Document Type: Article

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